Clock PMS vs. OpenHotel PMS: 哪个更适合您?

更新于 May 16, 2026  ·  已分析 386 条经验证的评价

摘要

我们分析了 386 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:

Clock 表现出色 在 功能丰富 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Guest profiles and Mobile App.

OpenHotel 表现出色 在 客户支持 方面 ,拥有独特功能如 Guest Communication (SMS Messaging).

查看下方完整分析 ↓

Clock PMS 与 OpenHotel PMS 相比如何?

基于 HTR 上 386 条经验证的酒店从业者评价的并排评分。

HTScore
84
16
推荐可能性
95%
95%
易用性
4.8/5
4.7/5
客户支持
4.8/5
4.8/5
性价比
4.7/5
4.8/5
起始价格 From $600/mo Contact sales
经验证的评价 328 58

Clock PMS 与 OpenHotel PMS 的优缺点是什么?

在分析了 386 条经验证的评价后,Clock 用户最看重其 功能丰富, 运营效率, 响应式支持和定期更新,而 OpenHotel 用户则强调 客户支持, 用户友好的pms, 持续更新和改进。点击任意主题查看评价者的反馈。

Clock Clock OpenHotel OpenHotel
优点
+ 功能丰富
+ 客户支持
+ 运营效率
+ 用户友好的PMS
+ 响应式支持和定期更新
+ 持续更新和改进
+ 易于培训使用
+ 直接 OTA 连接
缺点
错误消息
财务处理
团体预订工具
收益管理系统

Clock 对比 OpenHotel:按酒店细分市场排名

各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。

按酒店规模

细分市场 Clock Clock OpenHotel OpenHotel
小型(10-24 间客房) #11 117 条评价 #25 36 条评价
中型(25-74 间客房) #7 157 条评价 #39 11 条评价
大型(75-199 间客房) #17 9 条评价 #50 0 条评价
超大型(200+ 间客房) #11 5 条评价 #21 2 条评价

按物业类型

细分市场 Clock Clock OpenHotel OpenHotel
精品酒店 #8 165 条评价 #37 16 条评价
豪华酒店 #11 80 条评价 #45 4 条评价
品牌/连锁酒店 #8 62 条评价 #28 9 条评价
长住酒店 #9 27 条评价 #43 2 条评价

按区域

细分市场 Clock Clock OpenHotel OpenHotel
北美 #17 30 条评价 #14 54 条评价
欧洲 #3 228 条评价
亚太 #11 13 条评价
中东 #17 2 条评价

The Decision

Choosing between Clock PMS by Clock and OpenHotel PMS by OpenHotel hinges on your hotel's operational needs, user experience preferences, and growth plans. Both systems aim to streamline hotel management, but they diverge significantly in features, regional presence, and review momentum. Your decision should consider which platform aligns best with your hotel's size, complexity, and future scalability.

Clock PMS boasts a robust, enterprise-level suite with extensive integrations and features, while OpenHotel offers an intuitive, user-friendly interface with targeted tools for property management and revenue optimization. So, which system will serve your hotel more effectively today and tomorrow?

Is Clock PMS or OpenHotel PMS Better for Hotels?

Clock PMS and OpenHotel PMS both address core hotel management challenges: reservations, rates, invoicing, and guest communication. Clock’s system is more comprehensive, with over 36 unique features, including guest profiles, multi-currency handling, and a mobile app, designed to serve busy, multi-property operations.

OpenHotel leans into simplicity and ease of use, with just one unique feature—guest communication (SMS messaging)—and a focus on direct OTA integrations. While Clock’s extensive feature set supports larger or complex hotels, OpenHotel's streamlined approach is perfect for smaller properties that value minimal training and quick implementation.

Do you prioritize a feature-rich platform or a straightforward, easy-to-learn system?

Clock PMS vs OpenHotel PMS: Which Should Your Hotel Choose?

If your hotel needs a feature-packed system that integrates reservations, guest management, online check-in, and advanced automation, Clock PMS is your best fit. Its broad feature catalog and extensive integration network serve high-volume or multi-property hotels aiming for operational control and automation.

Conversely, if your hotel requires a simple, intuitive system with reliable core functions and a focus on direct OTA connections, OpenHotel is ideal. Its strengths lie in property management, yield management, and a user-friendly interface that reduces training time and staff errors.

For hotels seeking a comprehensive, scalable system, Clock outperforms. For smaller properties or those prioritizing ease of use and quick setup, OpenHotel makes more sense.

Is Clock PMS or OpenHotel PMS Easier to Use?

Clock PMS has a user rating of 4.78/5 for ease, supported by reviews praising its intuitive interface for onboarding new staff and streamlining operations. Users mention that training new employees is quick and that the system's design reduces errors, especially with features like online check-in and guest messaging.

OpenHotel scores slightly lower at 4.71/5 but still boasts high user satisfaction. Reviewers highlight its straightforward layout, ease of navigation, and minimal training requirements, making it accessible for small teams.

Edge: Clock.

Which Has Better Features: Clock PMS or OpenHotel PMS?

Clock offers 36 features unique to its system, including integrated CRS, guest profiles, multi-currency, gift vouchers, mobile app, online check-in/out, real-time reports, and automated space optimization. Its comprehensive suite supports complex operations, multi-property management, and advanced automation.

OpenHotel's standout feature is its guest communication (SMS messaging), with only one exclusive feature. While it covers core property management, yield, and OTA integrations, it lacks some of Clock’s advanced automation tools and extensive customization options.

Edge: Clock.

Which Has Better Customer Support: Clock PMS or OpenHotel PMS?

Clock is rated 4.75/5 for customer support, with reviews praising its quick, efficient, and helpful responses, especially during onboarding. Users appreciate the regular updates and proactive approach, though some mention minor delays in reporting.

OpenHotel slightly surpasses with a 4.82/5 rating, with reviewers emphasizing the personal, direct support from a dedicated team. Users value the ongoing assistance and the company's responsiveness to feature requests.

Edge: OpenHotel.

Which Has More Integrations: Clock PMS or OpenHotel PMS?

Clock boasts 111 verified partners, including major integrations like SiteMinder, RateGain, and Clock itself, with 7 unique to it. Its expansive network supports a wide range of hotel tech, from revenue management to guest engagement.

OpenHotel has 12 verified partners, including key OTAs like Booking.com and Expedia, with 7 shared with Clock. Its integrations are sufficient for small to medium hotels but less extensive than Clock’s.

Edge: Clock.

Which Do Hoteliers Rate Higher: Clock PMS or OpenHotel PMS?

Clock’s latest reviews, with more recent feedback, show a high rating of 4.8/5 and a NPS of 9.47/10. Independent and boutique hotels particularly praise its operational control and automation capabilities.

OpenHotel matches this with a 4.81/5 rating and an NPS of 9.53/10, especially among small hotels and motels. Its user reviews emphasize ease of use and reliable support.

While both excel, Clock’s broader feature set and recent review volume give it a slight edge in overall ratings.

Edge: Clock.

How Much Do Clock PMS and OpenHotel PMS Cost?

Clock PMS charges a flat monthly fee of $600, with no implementation, setup, or hidden charges. Its transparent pricing suits mid to large-sized hotels with higher operational complexity.

OpenHotel does not disclose specific pricing publicly, but it's positioned as a cost-effective option for small to medium properties. Its value relies on flat-rate packages without per-booking fees, emphasizing affordability.

In absence of detailed OpenHotel pricing, Clock’s transparent fee structure provides clearer budget expectations.

What Type of Hotel Should Use Clock PMS?

  • Hotels that operate multiple properties and require centralized control across all units.
  • Large boutique and city center hotels managing high booking volumes.
  • Hotels with complex automation needs, including guest messaging, online check-in, and space optimization.
  • Brands seeking extensive integrations with revenue management, POS, and other systems.
  • Hotels aiming for a scalable, enterprise-grade system that supports growth.

Not ideal if your hotel is small, with simple needs or limited IT resources, as the system’s extensive feature set may be overwhelming.

What Type of Hotel Should Use OpenHotel PMS?

  • Small to medium-sized hotels, motels, and inns looking for an easy-to-use PMS.
  • Properties focused on direct OTA management and revenue optimization with yield tools.
  • Hotels that prefer a system with a straightforward interface and minimal training.
  • Hotels seeking integrated booking engines and website management.
  • Properties that value attentive customer support and regular updates.

Not ideal if your hotel is large or complex, requiring extensive automation, or needs advanced CRS features.

OpenHotel PMS vs Clock PMS: The Bottom Line for Hotels

Clock PMS is a comprehensive, enterprise-ready system designed for hotels with significant operational complexity, multi-property management, and automation needs. Its extensive features, integrations, and regional presence make it a strong choice for larger or growing hotel groups.

OpenHotel is a straightforward, user-friendly platform best suited for small to medium properties prioritizing ease of use, direct OTA connections, and reliable support. Its limited but focused feature set supports efficient daily operations without the complexity of larger systems.

For hotels needing a scalable, feature-rich platform with extensive integrations and automation, Clock is the clear leader. For smaller properties seeking simplicity, affordability, and quick onboarding, OpenHotel offers a compelling alternative.

Clock PMS 和 OpenHotel PMS 的价格是多少?

物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。

Clock Clock OpenHotel OpenHotel
Starting Price From $600/mo

Clock PMS 有哪些 OpenHotel PMS 没有的功能(反之亦然)?

根据 HTR 的产品数据库,Clock PMS 和 OpenHotel PMS 共享 22 项功能。以下是关键差异——一方拥有而另一方缺少的功能。

功能 Clock Clock OpenHotel OpenHotel
多币种
多种语言
客人资料
礼品券和预付体验
移动应用
综合 CRS
访客通信(短信)

显示主要差异。这两款产品之间还有 25 项功能存在差异。

实际成果:Clock 对比 OpenHotel(按业务目标)

我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。

增加收入和降低成本
Clock Events Hotels WICC 大型
+ WICC Hotel & Congress Centre implemented Clock to support both hotel stays and conference operations on a single, reliable platform, helping the team run daily operations smoothly with consistent, uninterrupted workflows.
+ �s cloud-based platform, the hotel now has a scalable solution that can adapt to new operational needs and technology developments over time. Clock
+ �s built-in Events Management module is part of its all-in-one platform, allowing WICC to manage both - stays and events within one unified environment.

"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."

Deveny van Laar
Deveny van Laar
Sales & Reserveringen
OpenHotel OpenHotel

该目标暂无已发布的案例研究。

提高运营效率
Clock Elegancia Hotels Paris 中型
+ Centralized Control and Full Portfolio Visibility.
+ Clock provides Elegancia Hotels with a single, unified platform to manage all properties, giving leadership complete visibility across the portfolio. This centralisation improves coordination between teams, supports more informed decision-making, and ensures consistent operational standards across all hotels, while still allowing each property to be monitored effectively at group level.
+ Fully Connected Technology Ecosystem

"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."

Matthieu Abbo
Matthieu Abbo
Directeur - Hôtellerie
OpenHotel OpenHotel

该目标暂无已发布的案例研究。

改善宾客体验
Clock Hotel Mitland 小型
+ The team now runs guest communication, service requests, and daily operations through a single all-in-one platform, improving efficiency and consistency across the hotel. Clock acts as a central platform that connects all guest interactions and services across the hotel.
+ Shorter check-in and service response times
+ Fewer interruptions at the front desk

"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"

OpenHotel OpenHotel

该目标暂无已发布的案例研究。

Clock 对比 OpenHotel:总结

Clock
Clock
4.8/5 来自 328 条评价

酒店从业者喜爱的方面

功能丰富 75% 正面

Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。

运营效率 75% 正面

该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。

响应式支持和定期更新 100% 正面

用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。

酒店从业者提出异议的方面

错误消息 100% 负面

用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。

报告功能 100% 负面

报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。

排名更高的方面

大型(75-199 间客房) #17 vs #50
中型(25-74 间客房) #7 vs #39
小型(10-24 间客房) #11 vs #25
超大型(200+ 间客房) #11 vs #21

独特功能

综合 CRS 客人资料 多币种 多种语言 礼品券和预付体验
4.8/5 易用性 4.8/5 客户支持 111 个集成
访问官网
OpenHotel
OpenHotel
4.8/5 来自 58 条评价

酒店从业者喜爱的方面

客户支持 98% 正面

客户支持团队的开放性和响应能力受到用户的高度赞赏。许多人特别提到了团队在紧急情况下的帮助以及无缝过渡到 OpenHotel PMS。这种支持有助于平稳运营,尤其是在... 客户支持团队的开放性和响应能力受到用户的高度赞赏。许多人特别提到了团队在紧急情况下的帮助以及无缝过渡到 OpenHotel PMS。这种支持有助于平稳运营,尤其是在旺季或系统转换期间。

用户友好的PMS 78% 正面

许多用户都对 OpenHotel PMS 的导航和使用非常满意。该系统非常直观,即使是首次担任酒店服务员的人也能轻松上手,并且可以无缝地从其他系统过渡。用户指出,由... 许多用户都对 OpenHotel PMS 的导航和使用非常满意。该系统非常直观,即使是首次担任酒店服务员的人也能轻松上手,并且可以无缝地从其他系统过渡。用户指出,由于其灵活的预订网格和全面的布局,该系统对于中小型酒店尤其有效。

持续更新和改进 86% 正面

用户赞赏 OpenHotel 不断改进并根据用户反馈添加功能。这种奉献精神确保系统始终与行业标准和不断发展的酒店需求保持同步。有关这些更新的通知通过收件箱通知共... 用户赞赏 OpenHotel 不断改进并根据用户反馈添加功能。这种奉献精神确保系统始终与行业标准和不断发展的酒店需求保持同步。有关这些更新的通知通过收件箱通知共享,方便用户随时了解最新信息。

酒店从业者提出异议的方面

报告功能 47% 负面

虽然许多人都对 OpenHotel 提供的详细而全面的报告选项表示赞赏,但也有用户不断要求提供可自定义的报告和适合特定酒店的改进指标。一些用户发现当前的报告充斥... 虽然许多人都对 OpenHotel 提供的详细而全面的报告选项表示赞赏,但也有用户不断要求提供可自定义的报告和适合特定酒店的改进指标。一些用户发现当前的报告充斥着不必要的信息,并建议进行改进以更好地满足他们的需求。

财务处理 64% 负面

用户指出,OpenHotel 拥有高效的财务处理模块,包括有序的财务视图、可自定义的财务报告以及与外部财务系统的集成。但是,建议进行改进,特别是在实时税务报告和... 用户指出,OpenHotel 拥有高效的财务处理模块,包括有序的财务视图、可自定义的财务报告以及与外部财务系统的集成。但是,建议进行改进,特别是在实时税务报告和信用卡支付干预方面。

排名更高的方面

汽车旅馆 #12 vs #28
CA #21 vs #23
US #13 vs #18
北美 #14 vs #17

独特功能

访客通信(短信)
4.7/5 易用性 4.8/5 客户支持 12 个集成
查看资料

关于 Clock PMS 与 OpenHotel PMS 的常见问题

Clock PMS 能否替代 OpenHotel PMS?

这取决于您的需求。Clock PMS 和 OpenHotel PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 OpenHotel PMS 提供 12 个。在切换之前,请查看上方的功能对比以了解它们的差异。

哪个更适合小型或独立酒店?

小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。

Clock PMS 或 OpenHotel PMS 是否提供免费方案?

Clock PMS:否。OpenHotel PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。

HTR 如何评估和排名 Clock PMS 和 OpenHotel PMS?

HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,OpenHotel 的为 16。以下是评分的计算方式。

标准组 权重 衡量内容
客户评分与评价

用户对该产品的推荐度如何?

评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例

权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。

合作伙伴生态系统

技术合作伙伴对该公司的推荐度如何?

合作伙伴推荐、集成数量、集成质量

评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。

以客户为中心

该组织以客户为中心的程度如何?

认证支持、评价一致性、资料完整性

评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。

覆盖范围、持久力与资源

该公司的覆盖范围和资源有多广泛?

地理覆盖、持久力、公司资源、趋势评分

衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。

客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →

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