The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 1,441 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Cloudbeds 表现出色 在 intuitiveness and ease of use 方面 — 尤其适合 brand 类型的物业 (4.5/5) ,拥有独特功能如 Mobile optimized/responsive and Revenue management module.
Noovy 表现出色 在 customer support and ROI 方面 ,拥有独特功能如 Native Email Marketing and Guest CRM.
在分析了 1,441 条经验证的评价后,Cloudbeds 用户最看重其 intuitiveness and ease of use, automation and efficiency, reservations and channel management,而 Noovy 用户则强调 易于使用, 通道连通性, 一体化功能。点击任意主题查看评价者的反馈。
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Intuitiveness and Ease of Use
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Automation and Efficiency
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通道连通性
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Reservations and Channel Management
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一体化功能
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Reporting and Analytics
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客户支持
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Reservation Flexibility and Editing
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收益管理
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货币兑换和金融业务
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翻译问题
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移动功能
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各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #2 675 条评价 | #27 13 条评价 |
| 中型(25-74 间客房) ▾ | #1 235 条评价 | #19 11 条评价 |
| 大型(75-199 间客房) ▾ | #1 51 条评价 | — |
| 超大型(200+ 间客房) ▾ | #4 5 条评价 | #15 1 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #1 546 条评价 | #21 17 条评价 |
| 豪华酒店 ▾ | #3 245 条评价 | #34 2 条评价 |
| 品牌/连锁酒店 ▾ | #2 145 条评价 | #33 2 条评价 |
| 长住酒店 ▾ | #2 96 条评价 | #28 1 条评价 |
按区域
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| 北美 ▾ | #2 532 条评价 | — |
| 欧洲 ▾ | #4 166 条评价 | #12 25 条评价 |
| 亚太 ▾ | #3 201 条评价 | — |
| 中东 ▾ | #3 13 条评价 | #11 2 条评价 |
Choosing between Cloudbeds HMS and Noovy hinges on your hotel’s specific needs, size, and growth ambitions. Both systems aim to streamline operations, but Cloudbeds offers a more established, feature-rich platform with extensive integrations and a larger user base. Noovy, on the other hand, presents a simplified, cost-effective solution designed by hoteliers for hoteliers, emphasizing ease of use and automation. How do these differences impact your hotel's daily operations and long-term growth?
Cloudbeds and Noovy target different hotel profiles but share the mission to simplify management. Cloudbeds provides a broad, mature system with 90+ features and over 1,200 reviews, making it ideal for properties seeking an all-in-one, scalable solution. Noovy, with fewer integrations and a smaller review pool, caters to smaller hotels or hostels looking for a straightforward, budget-friendly platform. Do you need a comprehensive, customizable system or an easy-to-deploy, cost-efficient one?
If your hotel requires a highly integrated platform with extensive automation, reporting, and multi-property management, Cloudbeds is the clear choice. It suits medium to large properties or growing groups that prioritize robust features and global connectivity. Conversely, if your hotel is small, operations are straightforward, and budget is a primary concern, Noovy’s €5 per room per month pricing and user-friendly design make it more appealing. Are you aiming for a feature-rich enterprise solution or a simple, affordable management system?
Cloudbeds boasts a user rating of 4.58/5, with reviews praising its intuitive interface and fast onboarding, though some mention a learning curve for advanced features. Noovy edges slightly ahead at 4.62/5, with users emphasizing its straightforward setup, minimal training, and the comfort of support from former hoteliers. Small hotels and hostels might find Noovy’s interface more immediately accessible, while larger operations benefit from Cloudbeds’ scalable design. Edge: Noovy.
Cloudbeds offers 47 unique features, including PMS connectivity, revenue management, automated night audits, and detailed analytics, that Noovy does not provide. Noovy focuses on core functionalities like booking engine, channel management, and basic guest communication, with seven exclusive features such as native POS and guest CRM. For hotels needing advanced operational tools, Cloudbeds clearly leads; for those prioritizing simplicity, Noovy’s streamlined features may suffice. Edge: Cloudbeds.
Cloudbeds has a support rating of 4.38/5, with reviews citing quick, responsive assistance and friendly onboarding, though some mention occasional response delays during peak times. Noovy outperforms here with a support rating of 4.71/5, and users describe its support as fast, friendly, and highly responsive, especially valuable given its smaller team size. If support quality is paramount, especially for complex setups, Noovy’s support slightly edges out. Edge: Noovy.
Cloudbeds integrates with 190 verified partners, including major OTAs, revenue management, POS, and other systems, giving it extensive connectivity. Noovy has around 40 verified partners, with shared integrations like Booking.com and Expedia, but fewer external options overall. Larger hotels or those with complex operational needs will benefit more from Cloudbeds’ broad integrations. Edge: Cloudbeds.
Cloudbeds holds a higher overall rating of 4.62/5 from 1,219 reviews, with recent feedback in the last 6 months reaffirming its reliability and feature set. Noovy’s perfect 5/5 rating is based on only 21 reviews, many from satisfied users emphasizing simplicity and support. Given the larger, more recent review base, Cloudbeds’ rating is more representative of consistent performance for diverse hotel types. Edge: Cloudbeds.
Cloudbeds charges a base price of $500 per month, with no free tier or trial available. Noovy’s pricing is a flat €5 per room per month, making it significantly more affordable, especially for small properties. Your decision may depend on budget constraints versus feature needs; larger hotels often find Cloudbeds’ value worth the higher cost.
Cloudbeds and Noovy serve different hotel segments, but Cloudbeds’ larger review base and recent feedback make it the stronger option for most hotels. Cloudbeds offers a broad, mature platform suited for properties aiming for growth, automation, and extensive connectivity, backed by consistent support and high ratings. Noovy excels for smaller properties or hostels needing a straightforward, budget-conscious system that’s quick to implement and easy to operate.
If your hotel needs a comprehensive management system capable of scaling with your ambitions, Cloudbeds is the clear choice. It delivers a more reliable, feature-rich experience, particularly for properties looking to optimize revenue and streamline complex operations.
However, if your focus is on simplicity, affordability, and rapid deployment, Noovy provides an effective, user-friendly alternative that’s well-supported and highly rated by its small but satisfied user community. For your hotel’s current size and operational complexity, consider which factors—scale or simplicity—are most critical in your decision-making process.
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Cloudbeds is consistently praised for its user-friendly interface, which helps quick onboarding and reduces training times. Even users new to hotel ma... Cloudbeds is consistently praised for its user-friendly interface, which helps quick onboarding and reduces training times. Even users new to hotel management software find it intuitive, making operations smoother and more consistent for staff across the board.
The platform's automation tools significantly enhance daily operations, automating repetitive tasks like rate updates and payment processing. This not... The platform's automation tools significantly enhance daily operations, automating repetitive tasks like rate updates and payment processing. This not only saves time but also minimizes human errors, resulting in increased productivity and a focus on improving guest experiences.
Cloudbeds excels in integrating reservations and channel management, centralizing OTA distributions while reducing overbookings and errors. Users appr... Cloudbeds excels in integrating reservations and channel management, centralizing OTA distributions while reducing overbookings and errors. Users appreciate the streamlined handling of bookings and distribution, which boosts operational efficiency and helps in maintaining optimal occupancy rates.
酒店从业者提出异议的方面
The ability to edit and restructure reservations is seen as area for improvement, with users desiring more flexibility. Suggestions include splitting... The ability to edit and restructure reservations is seen as area for improvement, with users desiring more flexibility. Suggestions include splitting bookings or rearranging stays, which would better accommodate real-time changes such as guest extensions or cancellations.
人们注意到货币转换的准确性存在问题,尤其是在多币种交易中。用户反映存在一些差异,影响了对账流程。改进货币转换配置可以简化财务管理。
排名更高的方面
独特功能
酒店从业者喜爱的方面
人们经常提到该软件的用户友好界面和对新员工的易于培训的特点,这使得它甚至适合那些技术背景较少的员工。
HotelConnect 与 Booking.com 和 Expedia 等 OTA 的直接连接被视为一大优势,简化了分销并消除了渠道经理成本。
用户非常欣赏 HotelConnect 将 PMS、渠道管理器、预订引擎、收入管理和客户沟通整合到一个平台,减少了对多个系统的需求并降低了成本。
酒店从业者提出异议的方面
与收入管理相关的功能,包括详细的报告工具和费率日历,因有助于优化酒店收入而受到赞赏。
其中提到了一些翻译问题,特别是英语以外的语言,造成了一些不便。
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds HMS 和 Noovy 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Cloudbeds HMS 提供 189 个经验证的集成合作伙伴,而 Noovy 提供 40 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Noovy 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds HMS:否。Noovy:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Noovy 的为 64。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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