项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
在分析了 339 条经验证的评价后,Exely 用户最看重其 支持响应速度和账户指导, 预订引擎的易用性和客人转化流程, 直接预订与收入增长,而 ROIBACK 用户则强调 支持和客户服务, 直接预订优化, 技术改进。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
支持响应速度和账户指导
▾
|
+
支持和客户服务
▾
|
|
+
预订引擎的易用性和客人转化流程
▾
|
+
直接预订优化
▾
|
|
+
直接预订与收入增长
▾
|
+
技术改进
▾
|
|
+
渠道管理与OTA同步
▾
|
+
报告和分析
▾
|
| 缺点 | |
|
−
报告与分析深度
▾
|
−
多语言和用户友好界面
▾
|
|
−
设计、品牌和定制限制
▾
|
−
支付网关
▾
|
|
−
与PMS、支付网关和第三方的集成与连接
▾
|
|
各产品在不同酒店规模、类型和区域的 预订引擎 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #15 34 条评价 | #29 8 条评价 |
| 中型(25-74 间客房) ▾ | #11 64 条评价 | #22 18 条评价 |
| 大型(75-199 间客房) ▾ | #22 5 条评价 | #14 9 条评价 |
| 超大型(200+ 间客房) ▾ | #8 6 条评价 | #10 6 条评价 |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #15 35 条评价 | #24 15 条评价 |
| 豪华酒店 ▾ | #15 28 条评价 | #23 15 条评价 |
| 品牌/连锁酒店 ▾ | #16 17 条评价 | #18 13 条评价 |
| 长住酒店 ▾ | #16 9 条评价 | #19 4 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | #24 2 条评价 | #18 4 条评价 |
| 欧洲 ▾ | #25 11 条评价 | #20 12 条评价 |
| 亚太 ▾ | #4 79 条评价 | #10 14 条评价 |
| 中东 ▾ | #2 17 条评价 | #14 3 条评价 |
Choosing between Exely Booking Engine and Roiback | Booking Engine depends on your hotel’s specific needs. Both aim to increase direct bookings, but they differ significantly in features, support, and market presence.
Exely offers a highly rated, user-friendly platform with more recent reviews and a larger user base, making it a more reliable choice for most hoteliers. Roiback, while comprehensive, has fewer recent reviews and a smaller presence, which impacts its credibility.
Both products aim to streamline online booking processes and boost direct reservations, but their approaches vary. Exely emphasizes simplicity, rapid support, and marketing tools tailored for independent or boutique hotels, making it suitable for smaller teams seeking quick setup and ease of use.
Roiback, on the other hand, provides a broader suite of integrated services, including digital marketing, web design, and advanced reporting. It’s designed for hotels that want a comprehensive solution with strong analytical capabilities and broader integrations to support larger operations.
Where they diverge is in focus: Exely centers on providing a straightforward booking engine with a high ease of use rating, while Roiback targets hotels looking for a full-service platform that encompasses marketing and analytics. Are you prioritizing simplicity or a multi-faceted marketing approach?
If your hotel needs a straightforward, easy-to-manage booking engine with top-rated support, go with Exely. Its review count of 144, mostly recent, and a 92.7 HTR score demonstrate its reliability and user satisfaction, especially among boutique and city-center hotels.
If your hotel requires extensive integrations, detailed analytics, and additional marketing tools, Roiback may appeal more — but be aware that it has only 43 reviews, with fewer recent ones. For hotels emphasizing direct sales growth through a comprehensive platform, Roiback’s broader feature set could be advantageous.
However, considering the review volume and recency, Exely’s reputation is stronger, making it the safer choice for most hoteliers seeking proven, user-friendly software.
Exely boasts a 4.91/5 ease of use rating based on 144 reviews, with many users praising its intuitive dashboard and simple onboarding process. Recent reviews highlight how quickly staff adopt the platform and how smooth daily operations become.
Roiback’s ease of use is rated slightly lower at 4.49/5, with some users noting interface improvements could help speed up onboarding and daily management. While still user-friendly, its broader scope sometimes introduces complexity.
Edge: Exely
Exely offers 3 features unique to it, including flat, floating, and discounted rates, automated reporting, and PayU integration. Its 26 shared features with Roiback cover core booking functions, but these specific features add value for hotel operators focused on rate flexibility and automated insights.
Roiback provides 10 features exclusive to it, such as urgency messaging, social media booking, gift vouchers, and Google Analytics, appealing to hotels needing more customer engagement tools and detailed analytics.
In total, Roiback’s feature count exceeds Exely’s, but Exely’s targeted capabilities are often more relevant for direct booking optimization.
Edge: Roiback
Exely’s 4.96/5 customer support rating from 144 reviews is significantly higher than Roiback’s 4.72/5 based on 43 reviews. Users frequently praise Exely’s quick response times and proactive support, with comments like: “Their support team responds rapidly and is always ready to help.”
Roiback’s support is also highly rated but with fewer recent reviews, some users mention occasional delays during peak times or technical glitches. Overall, the larger volume of recent positive feedback tips the scale toward Exely.
Edge: Exely
Exely consistently receives higher ratings across all categories, with a 92.7 HTR score and 98% likelihood to recommend based on 144 reviews. Its recent reviews emphasize satisfaction with ease of use, support, and ROI.
Roiback’s scores are notably lower, with a 72 HTR score and 90% likelihood to recommend from 43 reviews. Hoteliers in Europe and North America have expressed appreciation for its analytics but note that its user interface could be improved.
Edge: Exely
Exely’s base price is $200 per month, with no trial or implementation fees, making it more accessible for small and mid-sized hotels. Roiback’s starting price is $500 per month, also without trial or setup costs, positioning it as a more premium option.
Given the significant gap in pricing, Exely offers more value for budget-conscious hoteliers, while Roiback targets larger hotels or chains willing to invest more for extensive features.
Not ideal if you require advanced analytics, extensive integrations, or customized features that go beyond booking and basic marketing.
Not ideal if your hotel needs a simple, quick-to-deploy booking engine without extensive marketing or analytical requirements.
In core functionality, Exely excels due to its highly rated, recent reviews, and ease of use, making it a dependable choice for most hoteliers. Its lower price point adds to its appeal for independent hotels and smaller chains.
Roiback offers a broader array of features, including advanced analytics and marketing tools, but its lower review volume and higher cost limit its appeal to larger, more resource-rich hotels. Unless your hotel needs a full marketing suite and detailed insights, Exely generally provides more immediate value.
For hoteliers seeking a proven, straightforward booking engine with excellent support, Exely clearly stands out. Conversely, if your property demands an all-in-one platform with extensive integrations and analytics, Roiback could be worth considering — but only if you’re prepared for a higher investment and a longer onboarding process.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
商品和包装
|
|
|
| 房间替换 | ||
| 多房间和多费率计划预订 | ||
| 固定费率、浮动费率和折扣率 | ||
| 合并库存 | ||
| 特别优惠和折扣 | ||
| 可定制的附加组件 | ||
| 膳食计划 | ||
| 网站整合 | ||
| 社交媒体整合/预订 | ||
|
▾
追加销售和交叉销售
|
|
|
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 礼品卡 | ||
| 预订放弃重新获得 | ||
| 可定制的附加组件 | ||
| 特别优惠和折扣 | ||
| 膳食计划 | ||
| 替代住宿建议(没有空房时) | ||
| 忠诚度计划整合 | ||
|
▾
转换
|
|
|
| 移动优化/响应式 | ||
| 特别优惠和折扣 | ||
| 紧急信息 | ||
| 预订放弃重新获得 | ||
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 人工智能优化 | ||
| 价格对比 | ||
| 多种语言 | ||
| 转化率报告 | ||
| Facebook 转化跟踪 | ||
| 可定制的退出意图模式 | ||
| 表单自动填充 | ||
| 灵活日期 | ||
| 费率计划比较 | ||
| Google 酒店广告预订 | ||
| Tripadvisor 预订 | ||
|
▾
支付
|
|
|
| 多币种 | ||
| 苹果支付 | ||
| Google Pay | ||
| 贝宝 | ||
| PCI合规性 | ||
| PayU | ||
| 条纹 | ||
|
▾
通知
|
|
|
| 预订放弃重新获得 | ||
| 入住后电子邮件 | ||
| 入住前电子邮件 | ||
| 确认电子邮件 | ||
|
▾
团体预订
|
|
|
| 婚礼和企业预订模块 | ||
| 可用性块 | ||
|
▾
报告与分析
|
|
|
| 自动报告 | ||
| 转化率报告 | ||
| 推荐报告 | ||
| Google Analytics 跟踪 | ||
|
▾
税务合规
|
|
|
| PCI合规性 | ||
| 符合 ADA 标准 | ||
| 关税 | ||
| 多币种 | ||
| 符合 GDPR 规定 |
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
"Partnering with Roiback has been a game-changer, as their innovative solutions and close support by our Direct Channel Specialist have empowered Jasmine City Group to reach new h..."
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
支持是Exely在评价中的最大差异之一,许多用户称赞其响应迅速、问题解决有效,以及在设置和日常运营中提供的主动指导。多位用户提到有专门的专家或成功团队协助... 支持是Exely在评价中的最大差异之一,许多用户称赞其响应迅速、问题解决有效,以及在设置和日常运营中提供的主动指导。多位用户提到有专门的专家或成功团队协助酒店优化设置、推出优惠并快速解决问题。
用户常常描述预订引擎直观、快速,客人在完成预订时几乎没有阻碍。他们还指出,清晰的房型/价格展示、流畅的流程以及步骤更少都能提升转化率,尤其是在通过酒店... 用户常常描述预订引擎直观、快速,客人在完成预订时几乎没有阻碍。他们还指出,清晰的房型/价格展示、流畅的流程以及步骤更少都能提升转化率,尤其是在通过酒店官网预订时。
评论者一致认为,Exely 有助于将需求从OTA转向酒店官网,增加直接预订和收入。用户称赞预订引擎、增销工具、促销活动和以转化为导向的设计,帮助酒店销售更多并... 评论者一致认为,Exely 有助于将需求从OTA转向酒店官网,增加直接预订和收入。用户称赞预订引擎、增销工具、促销活动和以转化为导向的设计,帮助酒店销售更多并降低佣金依赖。
酒店经营者提出异议的方面
用户经常提出希望获得更详细、灵活且可定制的报告,涵盖预订、收入、渠道表现和趋势。评审者常说,当前的报告在日常使用中很有用,但在战略分析或快速决策方面还... 用户经常提出希望获得更详细、灵活且可定制的报告,涵盖预订、收入、渠道表现和趋势。评审者常说,当前的报告在日常使用中很有用,但在战略分析或快速决策方面还不够深入,尤其是在移动应用或仪表盘中。
评审者喜欢简洁的界面,但常希望在品牌、部件颜色、确认邮件、网站模板和布局方面拥有更多控制权。部分评论指出,除非增加更多设计灵活性,否则预订引擎和网站可... 评审者喜欢简洁的界面,但常希望在品牌、部件颜色、确认邮件、网站模板和布局方面拥有更多控制权。部分评论指出,除非增加更多设计灵活性,否则预订引擎和网站可能显得过于标准化,尤其是对于希望强化品牌形象的酒店。
排名更高的方面
独特功能
酒店经营者喜爱的方面
Roiback 的专业支持团队(包括客户经理和直接渠道专家)获得了高度赞誉。用户对他们的响应能力、专业知识和个性化咨询表示赞赏,这些都对实现业务目标起到了重要... Roiback 的专业支持团队(包括客户经理和直接渠道专家)获得了高度赞誉。用户对他们的响应能力、专业知识和个性化咨询表示赞赏,这些都对实现业务目标起到了重要作用。
Roiback 通过用户友好的预订引擎、创新的直销策略以及忠诚度计划和促销套餐等工具来提高直接预订量。酒店运营商报告称,在线销售量大幅增长,直接渠道可见度也有... Roiback 通过用户友好的预订引擎、创新的直销策略以及忠诚度计划和促销套餐等工具来提高直接预订量。酒店运营商报告称,在线销售量大幅增长,直接渠道可见度也有所提高。
关键反馈包括要求加快系统响应速度、减少重复和 404 错误等技术故障以及统一平台以简化流程。这些技术改进对于实现无缝用户体验至关重要。
酒店经营者提出异议的方面
该平台的用户友好型和直观预订引擎受到好评,并提到其流畅的多语言支持和易用性。然而,一些用户要求改进默认语言设置和界面设计,以提供更好的用户体验。
虽然该平台支持多种支付网关,但用户建议需要扩展支付选项,特别是整合更多的本地和国际网关,以避免连接问题。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Exely Booking Engine 和 Roiback | Booking Engine 共享许多核心 Booking Engine 功能,但各有独特的能力。Exely Booking Engine 提供 9 个经验证的集成合作伙伴,而 Roiback | Booking Engine 提供 29 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Exely Booking Engine 在易用性方面领先,评分为 4.9/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Exely Booking Engine:否。Roiback | Booking Engine:否。 两款产品目前均不提供免费版。大多数 Booking Engine 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Exely 的 HT Score 为 97,ROIBACK 的为 73。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐