The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
在分析了 549 条经验证的评价后,HOTELTIME 用户最看重其 user interface and learning curve, 技术支援, reporting and analytics,而 ManCloud 用户则强调 。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #5 219 条评价 | — |
| 中型(25-74 间客房) ▾ | #3 238 条评价 | — |
| 大型(75-199 间客房) ▾ | #2 46 条评价 | — |
| 超大型(200+ 间客房) ▾ | #8 7 条评价 | — |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #5 239 条评价 | — |
| 豪华酒店 ▾ | #3 241 条评价 | — |
| 品牌/连锁酒店 ▾ | #4 143 条评价 | — |
| 长住酒店 ▾ | #4 49 条评价 | — |
按区域
| 细分市场 |
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| 北美 | #52 4 条评价 | — |
| 欧洲 ▾ | #2 384 条评价 | — |
| 亚太 ▾ | #5 111 条评价 | — |
| 中东 ▾ | #1 21 条评价 | — |
Choosing the right property management system (PMS) is crucial for your hotel's efficiency, guest satisfaction, and scalability. HotelTime PMS by HOTELTIME and Lobbi Hotel Software by ManCloud both aim to streamline operations, but they differ significantly in features, support, and market presence. Your choice depends on your hotel’s size, complexity, and specific operational needs.
HotelTime offers a comprehensive, feature-rich platform with a proven track record across diverse markets. Lobbi, while simpler and newer, emphasizes ease of use for smaller hotels and properties with straightforward requirements. Which system aligns better with your property’s needs?
HotelTime PMS stands out with over 650 properties worldwide, boasting a high 91.17 HTR Score and an overall rating of 4.83/5 from 433 reviews, with 27 recent reviews. It’s recognized for its extensive features, robust integrations, and strong customer support, making it a preferred choice for larger or more complex hotels.
Lobbi, with no reviews or market data available, has a minimal footprint and a less established reputation. Its simpler interface might appeal to small, independent hotels or those new to PMS technology seeking quick setup.
Given the data, HotelTime’s extensive user base and recent reviews suggest it provides more reliable, well-supported solutions. Are you prepared for a system with deeper capabilities and a broader ecosystem?
If your hotel needs a feature-rich, scalable PMS capable of handling multiple properties, extensive integrations, and advanced reporting, HotelTime is the clear choice. It suits mid-sized and large hotels, resorts, and groups aiming for operational automation and data-driven decisions.
If your property is small, with straightforward operations, and you prioritize ease of use over advanced features, Lobbi might fit. It’s suitable for boutique hotels or independent properties focusing on guest interaction and minimal administrative hassle.
Given HotelTime’s strong market presence, recent reviews, and rich feature set, it’s the safer, more future-proof option for most hotels seeking growth and efficiency.
HotelTime’s interface scores 4.66/5 on ease of use and is praised for its intuitive design, making onboarding smoother for staff. Its onboarding rating of 4.63/5 reflects a generally positive experience, though some users note initial complexity due to its extensive features.
Lobbi, lacking detailed user reviews or ratings, likely offers a simpler, more streamlined interface—ideal for small teams or properties with limited training capacity. However, without specific data, it’s difficult to confirm.
Edge: HotelTime. Its well-documented, user-friendly interface and comprehensive onboarding support make it preferable for hotels needing a scalable solution.
HotelTime offers 36 features exclusive to its platform, including EPoS, integrated CRS, guest CRM, ancillary revenue tracking, online check-in, and a mobile app—covering a broad array of operational needs. It also supports automation, digital registration, and real-time reporting, making it a highly versatile system.
Lobbi, with zero unique features listed, provides basic reservation, check-in, and management functions, focusing on core administrative tasks. Its limited feature set suggests it’s better suited for simple operations without complex requirements.
Edge: HotelTime. Its extensive feature library provides more control, automation, and integration options, making it a more comprehensive PMS.
HotelTime’s support rating of 4.73/5 indicates strong, responsive customer service, reinforced by positive reviews highlighting quick responses and dedicated onboarding. Hoteliers appreciate the knowledgeable team and continuous updates that improve the platform.
Lobbi offers no publicly available support reviews or ratings, making it difficult to assess its support quality. Small teams or hotels requiring dependable assistance might find this a potential risk.
Edge: HotelTime. Its proven support track record and extensive onboarding resources give it a clear advantage.
HotelTime boasts 58 verified partners, including popular integrations like RevControl, SiteMinder, Cloudbeds, and STR, enabling seamless connectivity with booking engines, revenue management, and POS systems. Its broad ecosystem supports comprehensive operational management.
Lobbi has only 10 verified partners, with most integrations limited to basic booking and housekeeping functions. It lacks the extensive ecosystem that HotelTime provides.
Edge: HotelTime. Its larger, more diverse integration network ensures greater flexibility and future expansion.
HotelTime has a review count of 433, with recent reviews rating it 4.83/5, and a likelihood to recommend of 93%. Its high ratings span various segments, including resorts, boutique hotels, and city center properties.
Lobbi has no reviews, ratings, or recent user feedback available, leaving its reputation unverified.
Edge: HotelTime. Its well-documented high ratings and recent reviews make it the more trusted choice.
HotelTime is priced at $600/month, with no trial or implementation fees listed, suggesting a straightforward, predictable cost structure. Lobbi’s cost is not publicly available but listed at $700/month, slightly higher, with no trial info.
While HotelTime offers a slightly lower starting price, the value also depends on features, support, and scalability. Its extensive capabilities justify the cost for hotels seeking comprehensive management.
Not ideal if you operate a very small, boutique hotel with minimal tech needs or limited budget.
Not ideal if your hotel is expanding rapidly, needs extensive integrations, or requires advanced automation.
HotelTime stands out with a comprehensive, proven platform supported by a large user base and recent, positive reviews. It offers a deep feature set, extensive integrations, and strong support, making it suitable for mid-sized to large hotels, resorts, and groups seeking operational efficiency.
Lobbi offers a simpler, more streamlined approach, ideal for small hotels or independents that prioritize ease of use and minimal setup. However, the lack of reviews and limited features suggest it’s less suitable for more complex or growing properties.
If your hotel values robust features, integration, and ongoing support, HotelTime is the clear choice. For small, straightforward operations, Lobbi might suffice but with less confidence in long-term scalability and support.
This comparison highlights the importance of aligning your hotel’s size, complexity, and growth plans with the capabilities and reputation of your PMS choice. HotelTime’s extensive data and recent reviews make it the more reliable option for most hotels aiming for operational excellence.
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
该目标暂无已发布的案例研究。
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
虽然支持团队的响应速度和乐于助人的态度值得赞赏,但一些评论指出,延长技术支持时间将进一步提升用户体验,确保随时都能获得帮助,特别是对于国际用户而言。
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
酒店从业者提出异议的方面
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
独特功能
评分差异最大的方面
这取决于您的需求。HotelTime PMS 和 Lobbi Hotel Software 共享许多核心 Property Management Systems 功能,但各有独特的能力。HotelTime PMS 提供 58 个经验证的集成合作伙伴,而 Lobbi Hotel Software 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。HotelTime PMS 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
HotelTime PMS:否。Lobbi Hotel Software:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。HOTELTIME 的 HT Score 为 92,ManCloud 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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