项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 565 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
HOTELTIME 在工作流程效率与易用性方面表现出色,尤其适合房车营地与露营地住宿设施(4.8/5),并拥有客户关系管理以及客人资料等独家功能。
各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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|---|---|---|
| 小型(10-24 间客房) ▾ | #5 224 条评价 | — |
| 中型(25-74 间客房) ▾ | #3 238 条评价 | — |
| 大型(75-199 间客房) ▾ | #3 51 条评价 | — |
| 超大型(200+ 间客房) ▾ | #8 7 条评价 | — |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #4 248 条评价 | — |
| 豪华酒店 ▾ | #3 246 条评价 | — |
| 品牌/连锁酒店 ▾ | #4 145 条评价 | — |
| 长住酒店 ▾ | #4 49 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | #52 4 条评价 | — |
| 欧洲 ▾ | #2 384 条评价 | — |
| 亚太 ▾ | #5 117 条评价 | — |
| 中东 ▾ | #1 21 条评价 | — |
Choosing between HotelTime PMS by HOTELTIME and Thais-Soft by Thais PMS hinges on your hotel’s size, operational complexity, and regional needs. Both aim to streamline hotel management, but HotelTime offers a broader set of features and a more established presence, especially in global markets. Thais-Soft, while less feature-rich and with fewer reviews, markets itself as a flexible SaaS solution accessible from anywhere.
HotelTime provides a comprehensive platform with more features, a stronger global track record, and recent, large-scale user feedback. Thais-Soft, with zero recent reviews and limited features, appears less proven for larger or more complex properties. Do you prioritize a feature-rich, well-supported system or a simpler, accessible solution?
Both products serve the core purpose of hotel management, but they diverge significantly in scope and proven capabilities. HotelTime PMS is a fully cloud-based, enterprise-grade platform boasting over 650 properties across 20+ countries, with a 4.83/5 overall rating from 433 reviews, including 27 recent ones. Thais-Soft, by contrast, has no recent reviews or ratings, making it difficult to gauge real-world performance.
HotelTime’s reviews highlight its robust automation, extensive integrations, and user-friendly design, making it suitable for properties of all sizes, especially those seeking a scalable solution. Thais-Soft, with its limited feature set and no recent user feedback, appears more appropriate for small hotels or establishments with straightforward needs. Are you looking for a tried-and-true system with widespread adoption or a more niche tool?
If your hotel needs a full-featured, globally supported PMS capable of handling complex operations, choose HotelTime. Its comprehensive feature set includes integrated CRM, revenue management, channel management, mobile check-in, automated night audits, and over 50 verified integrations, making it suitable for large resorts or multi-property groups.
If your hotel operates on a smaller scale, needs only basic management tools, or is limited to a regional market like France, Thais-Soft might suffice. However, keep in mind that Thais-Soft has no recent reviews or verifiable customer feedback, which raises questions about its current reliability or feature updates.
Based on current ratings, HotelTime’s user experience is rated at 4.66/5, with many users citing an intuitive interface and straightforward onboarding. The platform’s extensive features are designed to be accessible, but some users mention initial complexity due to the system’s depth, requiring proper training.
Thais-Soft’s absence of recent reviews means we lack concrete data on its usability and onboarding experience. Its marketing emphasizes accessibility and security, but without user feedback, we cannot reliably assess its ease of use.
Edge: HotelTime.
HotelTime offers a wide array of features—36 exclusive to its platform—including integrated CRS, guest CRM, online check-in, automated reminders, payment terminals, and a mobile app. Its total of 51 features surpasses Thais-Soft’s limited, unspecified feature set, which currently shows no unique capabilities.
Thais-Soft’s value proposition is simplicity and accessibility, but it lacks advanced tools like revenue management, integrated payment processing, or on-the-go check-in options. For hotels seeking a comprehensive management suite, HotelTime’s feature set is unmatched.
Edge: HotelTime.
HotelTime’s support has a rating of 4.73/5, with reviews praising its responsiveness, knowledgeable staff, and extensive onboarding. Clients frequently commend the support team for quick responses, detailed assistance, and ongoing help, especially during implementation.
Thais-Soft offers no recent reviews or publicly available support ratings, making it impossible to compare support quality. Given the importance of reliable assistance, HotelTime’s proven support system is a significant advantage.
Edge: HotelTime.
HotelTime boasts 58 verified partners, including major players like SiteMinder, Oaky, D-Edge, and STR, along with 8 shared partners across both systems. Its extensive integration ecosystem allows seamless connections with booking engines, POS, revenue tools, and more.
Thais-Soft has only 17 verified partners, with no shared integrations listed. Its limited partner network could restrict expansion or flexibility, especially for larger operations seeking diverse integration options.
Edge: HotelTime.
HotelTime’s 4.83/5 rating is based on 433 reviews, with recent feedback (27 reviews in the last six months) reinforcing its reliability and user satisfaction. Hoteliers across segments, including resorts and city hotels, report increased operational efficiency and excellent support.
Thais-Soft has no recent reviews or ratings, leaving its user satisfaction unverified. Without recent feedback, HotelTime’s reputation remains more credible for your decision-making.
Edge: HotelTime.
HotelTime’s base price is $600 per month, with no freemium or trial options. Pricing details for Thais-Soft aren’t publicly available, making direct comparison difficult.
Given HotelTime’s transparent pricing, hotels can evaluate ROI based on its extensive features and proven support. The lack of publicly available pricing for Thais-Soft suggests it may be a less predictable investment.
Not ideal if your hotel is small with minimal operational complexity or regional focus on France.
Not ideal if...
Not ideal if...
HotelTime PMS stands out as the more proven, extensive management system, with a strong track record, nearly 440 recent reviews, and a high overall rating. Its wide feature set, global presence, and large user base make it the clear choice for hotels seeking a reliable, scalable platform.
Thais-Soft, with no recent reviews, limited features, and a smaller market footprint, appears suitable mainly for small, regional hotels with basic needs. Its lack of recent user feedback makes it a less certain option for larger or more complex properties.
For most hotels, especially those aiming for comprehensive management and reliable support, HotelTime offers the more trustworthy investment. If your hotel is small and needs minimal management tools, Thais-Soft could be considered, but with caution about its proven effectiveness.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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|---|---|---|
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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▾
营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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▾
管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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▾
群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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▾
家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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▾
预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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▾
收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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| EPoS | ||
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温泉
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| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
该目标暂无已发布的案例研究。
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗... 评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗或繁琐的编辑流程可能会拖慢员工速度,使培训或高峰期操作变得比必要的更困难。
用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常... 用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常运营中更易依赖,尤其是在前台或财务工作中酒店需要快速答复时。
评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理... 评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理入住率的工具,从而减少错误并加快前台工作流程。
酒店经营者提出异议的方面
许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、... 许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、押金、货币处理和会计对账方面存在一些摩擦,表明这是一个价值很高但流程复杂的环节。
一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,... 一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,以便员工能更快地为回头客提供服务,而无需创建重复记录或进行额外的手动清理。
独特功能
这取决于您的需求。HotelTime PMS 和 Thais-Soft 共享许多核心 Property Management Systems 功能,但各有独特的能力。HotelTime PMS 提供 60 个经验证的集成合作伙伴,而 Thais-Soft 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
HotelTime PMS:否。Thais-Soft:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。HOTELTIME 的 HT Score 为 92,Thais PMS 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐