The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 372 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Stayntouch 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的物业 (4.9/5) ,拥有独特功能如 Revenue management module and Mobile App.
Thais PMS 表现出色 ,拥有独特功能如 Spa & Wellness Module and EPoS.
基于 HTR 上 372 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $800/mo | Contact sales |
| 经验证的评价 | 372 | 0 |
在分析了 372 条经验证的评价后,Stayntouch 用户最看重其 用户友好界面, 整合与入职, 系统性能和可靠性,而 Thais PMS 用户则强调 。点击任意主题查看评价者的反馈。
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报告和分析
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客房管理和客房服务
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #18 51 条评价 | — |
| 中型(25-74 间客房) ▾ | #5 208 条评价 | — |
| 大型(75-199 间客房) ▾ | #7 29 条评价 | — |
| 超大型(200+ 间客房) ▾ | #2 58 条评价 | — |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #6 220 条评价 | — |
| 豪华酒店 ▾ | #6 180 条评价 | — |
| 品牌/连锁酒店 ▾ | #3 152 条评价 | — |
| 长住酒店 ▾ | #14 17 条评价 | — |
按区域
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| 北美 ▾ | #4 262 条评价 | — |
| 欧洲 ▾ | #12 64 条评价 | — |
| 亚太 | #21 3 条评价 | — |
Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and profitability. Stayntouch by Stayntouch and Thais-Soft by Thais PMS both aim to streamline hotel management, but their strengths and weaknesses diverge significantly. As you evaluate these options, consider which features, support, and market presence align with your property’s size, segment, and strategic goals.
Stayntouch boasts a robust user base, frequent recent reviews, and extensive feature sets, making it a compelling choice. Thais-Soft, with no available recent reviews or user ratings, appears less proven in the current market. Are you ready for a proven leader with a track record of innovation and scale?
Stayntouch is a cloud-based PMS with a focus on user-friendliness, scalability, and integrations, supported by over 317 recent reviews and a score of 4.56/5. Thais-Soft claims to serve establishments of all sizes, emphasizing continuous SaaS access and data security, but no recent reviews or ratings are available to validate their claims.
Stayntouch’s latest reviews highlight its intuitive interface, quick onboarding, and reliable support, making it a popular choice among hoteliers. Conversely, Thais-Soft’s lack of recent feedback means there’s no current data to confirm its effectiveness or customer satisfaction levels. Is your hotel willing to take a chance on an unreviewed platform, or do you prefer a proven leader?
If your hotel needs a mature, feature-rich platform with proven scalability and extensive integrations, go with Stayntouch. It supports large multi-property operations, offers advanced modules like revenue management, online check-in, and integrated contactless solutions, and has a broad regional presence.
If you’re a smaller establishment seeking basic centralized management with a focus on data security, Thais-Soft might seem appealing. However, the absence of recent reviews or demonstrated market presence makes Stayntouch the safer, more reliable choice for hotels seeking growth and operational efficiency today.
Stayntouch scores 4.7 out of 5 for ease of use, with recent reviews praising its intuitive design, quick staff onboarding, and mobile capabilities. Users mention that training is straightforward, and staff adopt the system rapidly, even citing their mobile app as a key enhancement.
Thais-Soft offers no recent user ratings or reviews available, making it impossible to assess its usability. Given the extensive positive feedback on Stayntouch’s user experience, the edge clearly goes to Stayntouch.
Stayntouch outshines with 36 unique features, including revenue management, automated night audits, mobile check-in, guest app, integrated ID scanners, and real-time reporting—features critical for modern hotel operations. It also supports advanced modules like shift planning, digital registration, and guest messaging.
Thais-Soft provides only 2 exclusive features—Spa & Wellness Module and EPoS—far fewer than Stayntouch’s comprehensive suite. With 13 shared features, Stayntouch's broader capabilities give it a decisive advantage. Edge: Stayntouch.
Stayntouch enjoys a high customer support rating of 4.68/5, with recent reviews emphasizing its responsive, friendly support team and effective onboarding. Users appreciate the ease of contacting support directly, and training is praised as smooth and efficient.
Thais-Soft offers no recent reviews or customer support ratings, leaving its support quality unverified. Based on available data, Stayntouch’s support stands out as a clear edge.
Stayntouch integrates with 188 verified partners, including major brands like Experience Hotel, SiteMinder, Oaky, and RoomPriceGenie, facilitating seamless third-party connections. It also supports open APIs, enabling custom integrations and open connectivity.
Thais-Soft has only 17 verified partners, with limited shared integrations, and fewer options for third-party connectivity. The broader, verified partner network with Stayntouch grants it the higher integration flexibility. Edge: Stayntouch.
Stayntouch has accumulated 317 recent reviews, with a 4.56/5 overall rating, and 94% of users would recommend it. Hotels in boutique, independent, and brand hotel segments rate it notably high, often praising its ease of use and support.
Thais-Soft has no recent reviews or ratings, making it impossible to determine user satisfaction. Given the volume and recency of feedback for Stayntouch, it clearly holds the higher approval rating.
Stayntouch’s pricing begins at $800 per month with no trial or freemium option, with additional costs depending on property size and modules. Thais-Soft does not publish specific pricing details, which complicates direct comparison.
Without transparent pricing for Thais-Soft, Stayntouch’s clear and predictable cost structure makes it easier for hoteliers to budget and evaluate ROI.
Not ideal if your hotel is very small, with minimal tech needs, or prefers a platform with fewer modules and integrations.
Not ideal if your hotel operates at a large scale, needs advanced features, or relies heavily on third-party integrations.
Stayntouch stands out as the more established, feature-rich, and well-supported PMS, with a proven track record backed by hundreds of recent reviews. Its extensive modules, integrations, and user satisfaction make it a strong choice for hotels aiming to modernize and scale.
Thais-Soft, lacking recent user feedback and with limited features, appears less suited for hotels seeking growth or innovation. It may serve smaller, straightforward operations but lacks the proven market presence of Stayntouch.
If your hotel prioritizes reliability, innovation, and extensive capabilities, Stayntouch is the clear choice. Conversely, if simplicity and data security are your main concerns, and your operation is small, Thais-Soft might suffice—but with less confidence in current performance.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $800/mo | — |
根据 HTR 的产品数据库,Stayntouch 和 Thais-Soft 共享 13 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| EPoS | ||
| 任务管理 | ||
| 在线 24/7 支持 | ||
| 收益管理模块 | ||
| 水疗和健康模块 | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 集成身份证和护照扫描仪 |
显示主要差异。这两款产品之间还有 26 项功能存在差异。
我们分析了 5 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
该目标暂无已发布的案例研究。
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
该系统直观的设计便于操作,非常适合快速培训新员工。其醒目的视觉和组织元素有助于加快任务执行速度,提升员工能力,从而改善与顾客的互动体验。
Stayntouch 以其无缝集成和流畅的上手流程而著称,这得益于 David 和 Julia 等员工提供的个性化支持。这些员工提供的指导被认为非常宝贵,尤其是在系统过渡和设... Stayntouch 以其无缝集成和流畅的上手流程而著称,这得益于 David 和 Julia 等员工提供的个性化支持。这些员工提供的指导被认为非常宝贵,尤其是在系统过渡和设置方面。
Stayntouch 的服务总体可靠,很少出现重大故障,并通过云端提供持续支持。尽管总体评价良好,但一些用户也对公司快速发展背景下解决复杂问题的速度表示担忧。
酒店从业者提出异议的方面
虽然用户普遍称赞其易于访问且支持运营的报告,但他们也指出需要更具适应性的报告功能。一些报告缺乏细节或难以操作,凸显了可定制分析解决方案的必要性。
客房分配和客房服务功能因提升运营效率而获得积极反馈。然而,用户希望客房日志查看和任务安排功能能够得到改进,以满足特定的管理需求。
独特功能
评分差异最大的方面
这取决于您的需求。Stayntouch 和 Thais-Soft 共享许多核心 Property Management Systems 功能,但各有独特的能力。Stayntouch 提供 189 个经验证的集成合作伙伴,而 Thais-Soft 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Stayntouch 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Stayntouch:否。Thais-Soft:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Stayntouch 的 HT Score 为 91,Thais PMS 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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