项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 956 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Mews 在支持入职和客户成功方面表现出色,尤其适合度假租赁住宿设施(4.8/5),并拥有收益管理模块以及客户关系管理等独家功能。
各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
|
Uplisting |
|---|---|---|
| 小型(10-24 间客房) ▾ | #3 363 条评价 | — |
| 中型(25-74 间客房) ▾ | #1 386 条评价 | — |
| 大型(75-199 间客房) ▾ | #2 80 条评价 | — |
| 超大型(200+ 间客房) ▾ | #3 49 条评价 | — |
按酒店类型
| 细分市场 |
|
Uplisting |
|---|---|---|
| 精品酒店 ▾ | #2 505 条评价 | — |
| 豪华酒店 ▾ | #5 238 条评价 | — |
| 品牌/连锁酒店 ▾ | #2 181 条评价 | — |
| 长住酒店 ▾ | #1 139 条评价 | — |
按区域
| 细分市场 |
|
Uplisting |
|---|---|---|
| 北美 ▾ | #8 110 条评价 | — |
| 欧洲 ▾ | #1 714 条评价 | — |
| 亚太 ▾ | #10 17 条评价 | — |
| 中东 ▾ | #30 8 条评价 | — |
You’re choosing between Mews PMS and Uplisting for your hotel’s property management needs. Both aim to streamline operations and improve guest experiences, but they serve different segments and offer contrasting features. Mews, with its extensive reviews and recent data, is the clear leader, demonstrating a proven track record in hospitality.
Are you looking for a versatile, scalable platform with a vast ecosystem, or a specialized tool tailored for short-term rentals? The choice hinges on your property type and operational priorities.
Mews is a cloud-based platform designed for a wide range of accommodations, including boutique hotels, resorts, and branded properties. It offers over 750 reviews—98 in the last six months—indicating active, recent user engagement. Its overall rating of 4.62/5 and a 93% likelihood to recommend highlight strong hotelier satisfaction.
Uplisting, on the other hand, caters primarily to short-term rental operators and has no publicly available reviews or ratings. Its focus is narrower, lacking the extensive user feedback and proven track record that Mews demonstrates. Given the recent surge of positive reviews for Mews, it clearly has the more established reputation.
Does Uplisting’s niche focus make it suitable for small rental operations? The answer is no; without recent reviews or ratings, its reliability remains unverified compared to Mews’ proven performance in the hotel industry.
If your hotel needs a robust, adaptable property management system that can handle diverse property types, automation, and integrations, go with Mews. Its extensive feature set and unmatched third-party ecosystem are ideal for mid-sized to large hotels seeking scalability.
If your operation is purely short-term rentals or vacation homes, and you prioritize simplicity over advanced features, Uplisting might seem appealing. However, the absence of recent reviews and a small user base make it a less reliable choice for hotels that require proven, comprehensive PMS capabilities.
Ultimately, for hotels seeking a reliable, enterprise-grade system with proven support and a large ecosystem, Mews is the better option. Uplisting’s limited data and niche focus make it less suitable for traditional hotel operations.
Mews scores a 4.7/5 for ease of use, with a modern, intuitive interface praised by 758 reviewers, including many recent ones. Users report quick onboarding—averaging 4.39/5—and highlight how staff adopt the system smoothly, citing features like mobile apps and user-friendly dashboards.
Uplisting offers a simpler, less feature-rich interface tailored to short-term rental hosts, but lacks extensive user ratings or detailed feedback on usability. Its minimal public data makes it difficult to assess how easy it is for teams to adopt at scale.
Edge: Mews.
Mews provides over 59 features exclusive to its platform, including multi-language, multi-currency support, revenue management, guest CRM, direct billing, integrated CRS, automated night audits, and extensive reporting tools. Its 336 verified integrations also enable extensive customization.
Uplisting offers core management functions suitable for small rental portfolios but lacks the breadth of features found in Mews. It does not have a comparable ecosystem or advanced modules like revenue management, guest profiles, or automation tools.
Edge: Mews.
Mews is rated 4.27/5 for customer support, with recent reviews praising its responsiveness and availability, including 98 recent reviews in the last six months. Users appreciate the proactive onboarding, quick bug resolutions, and comprehensive assistance.
Uplisting offers no public support ratings or recent reviews, making it impossible to gauge its support quality. Its small user base suggests limited support resources, especially compared to Mews’ established global presence.
Edge: Mews.
Mews boasts 336 verified partners, including critical integrations like Duve, PriceLabs, Criton, Sage, and Orange Hotel Marketing. Its extensive API and marketplace enable hoteliers to connect a wide array of third-party tools.
Uplisting has only 2 verified partners, which severely limits its integration capabilities. For hotels relying on a broad tech ecosystem, this stark difference makes Mews the clear leader.
Edge: Mews.
Mews, with over 750 reviews—98 recent—has a 4.62/5 overall rating, with 93% likelihood to recommend. Hotelier feedback covers diverse segments, including boutique, city center, and hostels, all expressing satisfaction with its functionality and support.
Uplisting lacks publicly available reviews or ratings, preventing a similar assessment. Its unverified reputation means hotel managers cannot confidently rely on its performance or support.
Edge: Mews.
Mews costs a base fee of $900 per month, with no freemium or trial options publicly listed. Its pricing model is transparent, reflecting its comprehensive feature set.
Uplisting offers no publicly disclosed pricing, but as a smaller platform, it likely charges less for basic management. However, the lack of clear pricing details hampers direct comparison and confidence.
Overall, Mews’ transparent pricing aligns with its proven, extensive capabilities.
Not ideal if your operation is purely short-term rentals with minimal complexity or if you prioritize a niche platform.
Not ideal if you manage diverse properties, need advanced features, or require proven hotel-specific support and scalability.
Mews excels as a flexible, feature-rich PMS with a proven track record, extensive integrations, and active hotelier support. Its recent reviews and high ratings make it the trusted choice for most hotel operations, especially those seeking growth and scalability.
Uplisting may appeal to small, niche rental operators prioritizing simplicity, but its lack of recent reviews and small ecosystem make it less reliable for hotels. For properties that need a dependable, comprehensive solution, Mews remains the clear winner.
If your hotel requires a proven, adaptable PMS with robust features, support, and integrations—choose Mews. If you operate a small vacation rental and prefer a minimal management system, Uplisting could suffice, but be cautious about its unverified support and capabilities.
Edge: Mews.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
Uplisting |
|---|---|---|
|
▾
会计与金融
|
|
|
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
|
▾
营销与电子商务
|
|
|
| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
管理和配置
|
|
|
| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
|
▾
用户管理
|
|
|
| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
|
|
|
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
|
▾
群组管理
|
|
|
| 组功能 | ||
| 自动空间优化 | ||
|
▾
宾客体验
|
|
|
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
|
|
|
| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
|
|
|
| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
|
▾
税务与合规
|
|
|
| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
|
▾
支持与培训
|
|
|
| 在线 24/7 支持 | ||
|
▾
食品与饮料
|
|
|
| EPoS | ||
|
▾
温泉
|
|
|
| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
该目标暂无已发布的案例研究。
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
该目标暂无已发布的案例研究。
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
支持质量和入职流程是评价中的主要区分点:许多客户赞扬响应迅速的客户经理、有效的入职支持和丰富的培训资源。负面反馈同样明显,一些用户描述了工单处理缓慢、... 支持质量和入职流程是评价中的主要区分点:许多客户赞扬响应迅速的客户经理、有效的入职支持和丰富的培训资源。负面反馈同样明显,一些用户描述了工单处理缓慢、升级路径不畅,或支持过于依赖聊天和文章。
一个主要的主题是Mews易于学习,视觉清晰,对前台、客房服务和管理团队来说直观。评论者表示界面缩短了入职培训时间,使日常操作更简单,尽管有少数人提到高级设... 一个主要的主题是Mews易于学习,视觉清晰,对前台、客房服务和管理团队来说直观。评论者表示界面缩短了入职培训时间,使日常操作更简单,尽管有少数人提到高级设置会增加复杂性。
用户反复提到Mews能够自动化处理常规酒店任务,如入住/退房、结算、邮件、房间分配和运营跟进,这节省了时间并减少了人工工作。许多人指出,这种效率使团队能够... 用户反复提到Mews能够自动化处理常规酒店任务,如入住/退房、结算、邮件、房间分配和运营跟进,这节省了时间并减少了人工工作。许多人指出,这种效率使团队能够更多地专注于宾客服务,并以更少的错误和更少的文书工作管理酒店。
酒店经营者提出异议的方面
许多评价集中在Mews简化支付、发票、信用卡处理以及将费用记入客人账户或销售点方面。同时,账单流程是最常见的痛点之一,用户提到分账、退款、转账、发票更正和... 许多评价集中在Mews简化支付、发票、信用卡处理以及将费用记入客人账户或销售点方面。同时,账单流程是最常见的痛点之一,用户提到分账、退款、转账、发票更正和会计对账等方面仍需改进。
报告是讨论最多的话题之一,用户希望拥有更好的仪表盘、更深入的分析、更灵活的筛选器,以及更清晰的财务和运营导出。许多人表示Mews提供了有用的数据,但报告层... 报告是讨论最多的话题之一,用户希望拥有更好的仪表盘、更深入的分析、更灵活的筛选器,以及更清晰的财务和运营导出。许多人表示Mews提供了有用的数据,但报告层仍然感觉不够一致,难以定制,或者过于依赖导出到Excel。
独特功能
这取决于您的需求。Mews PMS 和 Uplisting 共享许多核心 Property Management Systems 功能,但各有独特的能力。Mews PMS 提供 352 个经验证的集成合作伙伴,而 Uplisting 提供 2 个。在切换之前,请查看上方的功能对比以了解它们的差异。
Mews PMS:否。Uplisting:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Mews 的 HT Score 为 99,Uplisting 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐