项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 1,341 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Cloudbeds 表现出色 在 培训、易用性和入职 方面 — 尤其适合 independent 类型的住宿设施 (4.6/5) ,拥有独特功能如 Guest Communication (SMS Messaging) and Lobby Kiosk.
Slope 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Mobile Device Notes & Tasks (Voice-to-Text).
在分析了 1,341 条经验证的评价后,Cloudbeds 用户最看重其 培训、易用性和入职, 支持响应能力和人工协助, 日历和预订可见性,而 Slope 用户则强调 user-friendly interface, 通知和数据集成, 客房管理和客房清洁。点击任意主题查看评价者的反馈。
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User-Friendly Interface
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支持响应能力和人工协助
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通知和数据集成
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日历和预订可见性
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客房管理和客房清洁
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报告与分析
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在线预订集成
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账单、发票和账单处理
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图形改进
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移动应用限制
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估算计算器模块
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各产品在不同酒店规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #1 592 条评价 | #35 14 条评价 |
| 中型(25-74 间客房) ▾ | #4 212 条评价 | #30 15 条评价 |
| 大型(75-199 间客房) ▾ | #5 42 条评价 | #33 2 条评价 |
| 超大型(200+ 间客房) | #13 4 条评价 | — |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #2 473 条评价 | #41 10 条评价 |
| 豪华酒店 ▾ | #4 228 条评价 | #48 3 条评价 |
| 品牌/连锁酒店 ▾ | #6 116 条评价 | #35 5 条评价 |
| 长住酒店 ▾ | #2 93 条评价 | #46 1 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #2 435 条评价 | #59 1 条评价 |
| 欧洲 ▾ | #7 163 条评价 | #15 34 条评价 |
| 亚太 ▾ | #3 226 条评价 | — |
| 中东 ▾ | #7 11 条评价 | — |
Choosing between Cloudbeds PMS and Slope hinges on your hotel’s unique needs. Both systems aim to streamline operations, but Cloudbeds offers a more extensive, globally recognized platform with a comprehensive ecosystem, while Slope provides a tightly integrated, all-in-one cloud solution tailored for varied hotel sizes and types. Which system aligns better with your current operational complexity and growth ambitions?
Cloudbeds boasts a vast user base, more recent reviews, and a higher overall rating, making it the stronger choice for hotels seeking proven reliability and widespread adoption. Do you prioritize a platform with a larger community and a track record of innovation, or do you prefer a specialized, streamlined system designed for specific hotel segments?
Cloudbeds and Slope both solve core hotel management challenges like reservations, distribution, and guest communication, but they approach these differently. Cloudbeds offers a centralized ecosystem with over 190 verified integrations, supporting a broad range of property types globally, whereas Slope’s platform is a multi-functional cloud management suite with fewer integrations but a focus on ease of use.
While Cloudbeds emphasizes comprehensive connectivity, real-time updates, and scalability, Slope shines with its intuitive interface and integrated modules like CRM and revenue management, especially for independent hotels and hotel groups. With more recent reviews and a higher rating, Cloudbeds is better positioned to support your hotel’s growth and operational complexity. Which platform feels more aligned with your hotel’s future?
If your hotel needs a globally proven, highly customizable system capable of integrating with hundreds of partners and supporting complex multi-property operations, Cloudbeds is the clear choice. Its extensive feature set (16 features unique to Cloudbeds, including inventory management and online checkout) and proven track record make it ideal for independent and boutique hotels aiming for expanded distribution and automation.
Conversely, if your hotel is smaller or values an extremely user-friendly interface with seamless department management, Slope might be more suitable. Its low learning curve, 11 verified integrations, and focus on core operations make it a compelling option for hotels prioritizing ease of use and straightforward management. Given Cloudbeds’ superior review count and recent positive feedback, it’s the more robust choice for ambitious hotels.
Cloudbeds’ user interface is rated 4.61/5, with many reviews praising its intuitive design that simplifies complex tasks like reservations and housekeeping. New users report straightforward onboarding, though some mention initial setup can be somewhat challenging, especially for integrations.
Slope surpasses with a 4.94/5 ease-of-use rating, with users describing it as “simple and intuitive” and “perfect for staff training,” emphasizing quick adoption and effective day-to-day management. Its modern, consolidated layout minimizes training time and operational errors.
Edge: Slope.
Cloudbeds offers a broad suite of features, including PMS connectivity, analytics dashboards, inventory management, multi-lingual support, unlimited channels, and a guest communication suite, totaling 48 shared features plus 16 exclusive to Cloudbeds. Its drag-and-drop tapechart, rules-based room assignments, and integrated CRS stand out.
Slope, however, integrates core modules like PMS, booking engine, channel manager, CRM, RMS, and payments into one platform, with only one feature unique to it: mobile device notes and tasks. Despite fewer features overall, Slope’s integrated modules deliver streamlined management.
Edge: Cloudbeds.
Cloudbeds’ support ratings sit at 4.41/5, with many reviews highlighting their prompt and helpful response, especially after onboarding. Users appreciate the responsiveness but note occasional delays during peak times and room for improvement in support for complex integrations.
Slope leads with an impressive 4.97/5, with reviewers describing their support as "incredibly quick" and "friendly," often quoting that assistance is “always ready and helpful.” Recent reviews reinforce Slope’s reputation for personalized, attentive service.
Edge: Slope.
Cloudbeds boasts 190 verified partners, including major OTAs, channel managers, and property services, with shared integrations like SiteMinder and Expedia. Its marketplace features over 150 compatible apps, supporting scalability and customization.
Slope offers only 11 verified integrations, with key partners including Slope Pay and Taste Food & Beverage, mainly serving independent hotels or those with specific operational needs. Its limited integration ecosystem favors simplicity but restricts versatility.
Edge: Cloudbeds.
Cloudbeds’ 1071 reviews, with a recent 81 reviews in the last six months, lead to an overall rating of 4.63/5. Hoteliers across segments, especially boutique hotels and hostels, praise its ease of use, reliability, and extensive integrations.
Slope’s 35 reviews, with consistent praise for support and simplicity, give it a 77.65 rating, but the fewer reviews, especially recent ones, mean less confidence in its long-term performance. Cloudbeds’ broader adoption and recent positive feedback make it the preferred choice overall.
Edge: Cloudbeds.
Cloudbeds charges a base price of $600 per month, with no trial or freemium options. Its pricing model is straightforward but may be considered premium given its extensive features.
Slope also costs $600 monthly, with a 30-day trial available, and no additional fees. Both systems are similarly priced but Cloudbeds offers more value through its broader feature set and integrations, reinforcing its higher overall rating.
Not ideal if your hotel is very small, with minimal distribution needs, or if you prefer a very simple, lightweight platform.
Not ideal if your hotel requires extensive third-party integrations, advanced analytics, or global distribution capabilities.
Cloudbeds is a comprehensive, globally adopted PMS with a broad ecosystem and unmatched integration capacity. Its extensive feature set, recent high reviews, and proven scalability make it ideal for ambitious hotels looking to grow and streamline operations.
Slope excels in simplicity and support, offering an easy-to-use platform with integrated modules suitable for independent and smaller hotels. Its limited integrations and regional presence mean it's best for properties focused on straightforward management with excellent support.
For most hotels evaluating these two, Cloudbeds’ higher review count, recent positive feedback, and larger global footprint position it as the more reliable and future-proof choice. If your hotel aims to expand, automate, and connect with a vast network of partners, Cloudbeds should be your pick.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
Cloudbeds 常被描述为直观且易于学习,这减少了新员工的培训时间,并帮助酒店快速采用系统。评论者也重视教程、大学资源和入职帮助,尽管一些人要求重新培训或获... Cloudbeds 常被描述为直观且易于学习,这减少了新员工的培训时间,并帮助酒店快速采用系统。评论者也重视教程、大学资源和入职帮助,尽管一些人要求重新培训或获得更深入的高级功能指导。
支持是一个主要主题,许多用户赞扬在能够联系到人工时获得的快速帮助和知识丰富的客服。最常见的抱怨是依赖聊天机器人/电子邮件工作流程以及缓慢的升级处理,这... 支持是一个主要主题,许多用户赞扬在能够联系到人工时获得的快速帮助和知识丰富的客服。最常见的抱怨是依赖聊天机器人/电子邮件工作流程以及缓慢的升级处理,这对于可能影响客人体验和收入的紧急前台问题来说是有问题的。
用户反复表示 Cloudbeds 的日历是产品中最清晰的部分,为前台团队提供快速查看入住情况、房型、预订状态和每日预订的功能。它帮助酒店更高效地管理入住、退房、... 用户反复表示 Cloudbeds 的日历是产品中最清晰的部分,为前台团队提供快速查看入住情况、房型、预订状态和每日预订的功能。它帮助酒店更高效地管理入住、退房、拆分住宿和房间变更,减少繁忙操作中的错误。
酒店经营者提出异议的方面
审阅者经常提到发票模板、收据、账单审核以及集中式客人账单对于日常运营和客人退房的帮助。同时,添加额外项目的账单流程可能操作繁琐,一些用户希望在Cloudbed... 审阅者经常提到发票模板、收据、账单审核以及集中式客人账单对于日常运营和客人退房的帮助。同时,添加额外项目的账单流程可能操作繁琐,一些用户希望在Cloudbeds中拥有更强的税务、货币和会计处理功能,而不是使用单独的系统。
一个常见的批评是移动应用缺乏足够的操作深度,无法满足移动工作人员的需求。评论者希望在应用中直接进行预订创建、可用性管理、通知、日历访问等操作,而无需切... 一个常见的批评是移动应用缺乏足够的操作深度,无法满足移动工作人员的需求。评论者希望在应用中直接进行预订创建、可用性管理、通知、日历访问等操作,而无需切换到电子邮件或桌面。
排名更高的方面
独特功能
酒店经营者喜爱的方面
Users praise the intuitive and modern interface that facilitates quick learning and reduces training efforts, as reflected in reviews 76199 and 76154.... Users praise the intuitive and modern interface that facilitates quick learning and reduces training efforts, as reflected in reviews 76199 and 76154. This eases operations and reduces stress during peak periods.
正如评论 76207 中指出的,通过 SDI 通知导入客人登记数据和拒绝发票等自动化功能可提高运营效率。
模块有助于房间和任务的安排、简化客房服务任务和房间清洁组织,详见评论 76189。
酒店经营者提出异议的方面
建议的改进包括升级预订引擎图形(在评论 76199 中提到),以提升用户体验。
一些用户(例如评论 76189 中的用户)提到需要更新估算计算器模块,表明它与其他软件元素相比落后。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds PMS 和 Slope 共享许多核心 Property Management Systems 功能,但各有独特的能力。Cloudbeds PMS 提供 199 个经验证的集成合作伙伴,而 Slope 提供 16 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Slope 在易用性方面领先,评分为 4.9/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds PMS:否。Slope:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Slope 的为 77。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐