Pomeroy Inns, The Dylan Hotel, Best Western 和另外172 家酒店
Bell - AI 驱动的产品分析师
我分析了 Jonas Hospitality 的所有产品评论、专家推荐、功能、性能、定价、集成等信息,以生成以下摘要。
酒店经营者说
酒店经营者喜欢 Jonas Chorum,因为它具有用户友好的界面、强大的报告功能以及跨多种设备的灵活访问。该系统简化入住和同步团体预订的能力被认为是提高收入的关键功能。然而,频繁的系统冻结和与 Jonas Chorum 首选支付处理器的强制集成是重大痛点,可能会增加运营成本并对客户体验产生负面影响。
Pomeroy Inns, The Dylan Hotel, Best Western 和另外172 家酒店
Jonas Chorum 是一款全面的物业管理系统,专为追求高效便捷的酒店经营者打造。它拥有用户友好的界面和强大的报告功能,方便您通过任何联网设备轻松管理酒店运营。其主要功能包括简化的入住手续和高效的团体预订管理,从而提升酒店收益。Jonas Chorum 与主流在线旅行社和全球分销系统无缝集成,扩展了预订功能。此外,它还为零售和餐饮管理提供销售点解决方案,并配备供员工和宾客使用的移动应用程序,确保运营顺畅灵活。
"每天更改费率的能力,有时一天更改几次,这是一个很大的优势,因为它使我们能够在竞争中保持领先地位。随着房价的轻松变化,我们更频繁地这样做,这最终有助于我们最大限度地提高入住率。实施团队和我们的培训师都很棒。你可以看出 Jonas Chorum 的团队真的很喜欢他们的工作,这体现在他们的反应能力和对工作的自豪感上。"
管理当今酒店业务环境的挑战是获取做出有效业务决策所需的信息。我们构建的多个电子表格来自不同的遗留来源、软件系统和位置。这种努力很耗时,而且工作的结果往往令人失望。 Execuvue 是一个基于 Web 的酒店业商业智能应用程序,适用于酒店经营者和业主,它收集和协调来自各种酒店系统的数据,用于企业报告和分析。
Targetvue is Aptech’s hospitality-driven budgeting and forecasting solution.Targetvue can be utilized as a stand-alone tool or fully integrated in conjunction with our Profitvue accounting and Execuvue business intelligence systems, as well as with other accounting and BI products. Using hospitality drivers for accuracy and ease of changes, the Targetvue solution provides one version of the truth throughout an organization. Targetvue eliminates the need to distribute and import multiple spreadsheets for consolidating and reporting.
我们很高兴我们不再和 Jonas Chorum 在一起。称其定价过高将是一种严重的轻描淡写,并且自从转换以来,我们以更少的成本获得了更多。想象一下被要求支付奢侈品价格并收到预算产品。
您不喜欢或认为可以改进的地方是什么?
不存在的客户服务。每年收取数千美元的高昂费用以增加 OTA 连接。 PMS 每年也要花费数千美元。迫使客户实施他们选择的支付处理器。我恭敬地建议您问问自己他们的 PMS 成本是多少,他们包括和/或不包括哪些接口,以及他们的支付处理要求。 Jonas Chorum 强迫我们的物业在年度更新期间实施他们选择的支付处理器。这意味着,除非我们和我被告知所有其他 Jonas Chorum 物业向他们和/或他们首选的第三方付款以处理付款,否则我们将无法再在他们的 Jonas Chorum PMS 上查看付款详细信息。注册和设备成本很高,并且还需要他们选择的支付处理器的大量注册成本。 Jonas Chorum 还有一大笔额外的年费,当然还有每笔借记/贷记交易的额外费用。这是在对必要安全性的解释下提出的,尽管我不怀疑 Jonas Chorum 选择建立他们的系统的方式,但从第一手酒店经营者的经验来看,我知道有许多合法的物业管理系统,包括至少一个主要的全球操作,这不要求以包括他们自己为受益人的方式处理付款。从本质上讲,除了他们现有的基本服务和任何接口的年费外,您还必须摆脱当前的支付处理器,加入他们首选的支付处理器,向 Jonas Chorum 支付连接该支付处理器的年费,并支付他们的只要您使用 Jonas Chorum,支付处理器设备的租金和处理费。哦,您可能需要支付 Jonas Chorum 的费用来运送并向您出售普通计算机,以运行可以在任何地方购买的 PMS。听说过 Microsoft Silverlight 吗?问 Jonas Chorum 为什么他们最终在 2022 年停止使用它,在它停止在互联网上提供多年后,以及这如何使 Jonas Chorum 几乎不可能在您想要的任何新计算机上使用,这对于基于云的 PMS 毫无意义。问问周围!切换物业管理系统后,他们拒绝退还未执行服务的款项,并要求1年作为终止罚款,尽管合同中绝对没有规定终止(通知或不通知)的罚款!
0.0
糟糕
使用方便
1.0/5
客户支持
1.0/5
投资回报率
1.0/5
实施
1.0/5
我们很高兴我们不再和 Jonas Chorum 在一起。称其定价过高将是一种严重的轻描淡写,并且自从转换以来,我们以更少的成本获得了更多。想象一下被要求支付奢侈品价格并收到预算产品。
-Accessibility across multiple devices, platforms, and location
-Easy User Interface for beginners
您不喜欢或认为可以改进的地方是什么?
-Keyboard Shortcuts to reduce point & click for basic functions
-Advanced Reporting to download, search, sort and compile data for a variety of reasons in Excel
-Auto Report Notification & Email
-Testing/Simulation of CloudSync
-Functionality of Mobile App
4.5
出色
使用方便
4.0/5
客户支持
5.0/5
投资回报率
5.0/5
实施
2.0/5
-Accessibility across multiple devices, platforms, and location
-Easy User Interface for beginners
Reporting is very easy and user friendly.
The customer service center has great tech's who really work to solve our issues
您不喜欢或认为可以改进的地方是什么?
We have had quite a few issues with our credit card processing since we switched to emv technology. In the past month we have had our CC readers lose contact with Jonas Chorum 4 times. Usually we can call and a tech resets the interface and it usually fixes the problem. It is just an inconvenience as this usually take 10-20 minutes depending on the tech. which means our CC machines are down and unusable during that time.
4.5
出色
使用方便
4.0/5
客户支持
5.0/5
投资回报率
3.5/5
实施
4.0/5
Reporting is very easy and user friendly.
The customer service center has great tech's who really work to solve our issues
Love Chorum! Simple to use and to learn. Rarely have to make calls to support because system is not only user-friendly but the release notes and help pages are great! My staff loves our PMS.
您不喜欢或认为可以改进的地方是什么?
We pay $75.00 per month for the back-up/off-line device. I honestly don't believe it has ever worked during an outage. At one time it was replaced and we received a credit. I don't believe the new device functions either. I have reached out to Chorum about this in the past and mentioned it in surveys but it hasn't been addressed. We're paying for a monthly service we do not/cannot use.
5.0
出色
使用方便
5.0/5
客户支持
5.0/5
投资回报率
N/A
实施
5.0/5
Love Chorum! Simple to use and to learn. Rarely have to make calls to support because system is not only user-friendly but the release notes and help pages are great! My staff loves our PMS.
The benefits of working with this vendor are as follows:
The customer service is top not. As in they go above and beyond in getting their clients taken care of, Irvin Dominguez did anyway.
They continued to reach out to the property to ensure we were updated with the newest software.
您不喜欢或认为可以改进的地方是什么?
What I believe can be improved is if Irvin Dominguez is promoted to trainer so every single interaction can be like the one I had the pleasure of having.
5.0
出色
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
实施
5.0/5
The benefits of working with this vendor are as follows:
The customer service is top not. As in they go above and beyond in getting their clients taken care of, Irvin Dominguez did anyway.
They continued to reach out to the property to ensure we were updated with the newest software.
Client Relationship Manager Irven, worked with us for about a week and a half until we were fully satisfied with the issues we were experiencing going live with our rates. He was very patient and professional with everyone he spoke with at our resort. Cannot say enough positive things about Irven!
您不喜欢或认为可以改进的地方是什么?
Our personal issue dealt with restrictions not carrying over to a specific 3rd party site. Maybe if other properties experience this as well starting a 3 way call with 3rd party site, Jonas Chroum staff, and hotel staff. This is ultimately what resolved our issue personally.
4.0
很好
使用方便
4.0/5
客户支持
4.0/5
投资回报率
N/A
实施
N/A
Client Relationship Manager Irven, worked with us for about a week and a half until we were fully satisfied with the issues we were experiencing going live with our rates. He was very patient and professional with everyone he spoke with at our resort. Cannot say enough positive things about Irven!
The easy access to each portal and facilitating our work. Our front desk usually has issues with the system freezing but other than that it couldn't be easier to use.
您不喜欢或认为可以改进的地方是什么?
We get a lot of freezing and updates but I guess until the new version is fully ready this is normal.
5.0
出色
使用方便
4.0/5
客户支持
4.5/5
投资回报率
4.0/5
实施
4.0/5
The easy access to each portal and facilitating our work. Our front desk usually has issues with the system freezing but other than that it couldn't be easier to use.
people are very friendly and most helpful when your calling or emailing. Thank you.
您不喜欢或认为可以改进的地方是什么?
When you quote a rate for a guest for more than one night- it only gives you an average price of each night not the correct price. It doesn't show each nights price.
5.0
出色
使用方便
3.5/5
客户支持
5.0/5
投资回报率
4.5/5
实施
5.0/5
people are very friendly and most helpful when your calling or emailing. Thank you.