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Jonas Chorum 是一个综合性的酒店管理系统,旨在优化酒店运营并提升宾客体验。Jonas Chorum 拥有用户友好的界面和强大的报告功能,可实现无缝入住并高效同步团体预订,从而对您的收入流产生积极影响。该平台通过 Web 浏览器运行,利用您现有的基础设施来最大限度地减少资本支出。通过从头到尾简化酒店管理流程,Jonas Chorum 提高了运营效率,让您可以从任何设备有效地管理您的酒店。
由人工智能驱动
此描述由 AI 生成,它分析了以下来源,总结了 Jonas Hospitality 产品、功能和能力的描述。利用用户生成的经过验证的数据源,我们可以为酒店经营者生成更有帮助、更现实的描述,避免促销和夸张。
我们很高兴我们不再和 Jonas Chorum 在一起。称其定价过高将是一种严重的轻描淡写,并且自从转换以来,我们以更少的成本获得了更多。想象一下被要求支付奢侈品价格并收到预算产品。
您不喜欢或认为可以改进的地方是什么?
不存在的客户服务。每年收取数千美元的高昂费用以增加 OTA 连接。 PMS 每年也要花费数千美元。迫使客户实施他们选择的支付处理器。我恭敬地建议您问问自己他们的 PMS 成本是多少,他们包括和/或不包括哪些接口,以及他们的支付处理要求。 Jonas Chorum 强迫我们的物业在年度更新期间实施他们选择的支付处理器。这意味着,除非我们和我被告知所有其他 Jonas Chorum 物业向他们和/或他们首选的第三方付款以处理付款,否则我们将无法再在他们的 Jonas Chorum PMS 上查看付款详细信息。注册和设备成本很高,并且还需要他们选择的支付处理器的大量注册成本。 Jonas Chorum 还有一大笔额外的年费,当然还有每笔借记/贷记交易的额外费用。这是在对必要安全性的解释下提出的,尽管我不怀疑 Jonas Chorum 选择建立他们的系统的方式,但从第一手酒店经营者的经验来看,我知道有许多合法的物业管理系统,包括至少一个主要的全球操作,这不要求以包括他们自己为受益人的方式处理付款。从本质上讲,除了他们现有的基本服务和任何接口的年费外,您还必须摆脱当前的支付处理器,加入他们首选的支付处理器,向 Jonas Chorum 支付连接该支付处理器的年费,并支付他们的只要您使用 Jonas Chorum,支付处理器设备的租金和处理费。哦,您可能需要支付 Jonas Chorum 的费用来运送并向您出售普通计算机,以运行可以在任何地方购买的 PMS。听说过 Microsoft Silverlight 吗?问 Jonas Chorum 为什么他们最终在 2022 年停止使用它,在它停止在互联网上提供多年后,以及这如何使 Jonas Chorum 几乎不可能在您想要的任何新计算机上使用,这对于基于云的 PMS 毫无意义。问问周围!切换物业管理系统后,他们拒绝退还未执行服务的款项,并要求1年作为终止罚款,尽管合同中绝对没有规定终止(通知或不通知)的罚款!
0.0
糟糕的
使用方便
1.0/5
客户支持
1.0/5
投资回报率
1.0/5
执行
1.0/5
我们很高兴我们不再和 Jonas Chorum 在一起。称其定价过高将是一种严重的轻描淡写,并且自从转换以来,我们以更少的成本获得了更多。想象一下被要求支付奢侈品价格并收到预算产品。
-Accessibility across multiple devices, platforms, and location
-Easy User Interface for beginners
您不喜欢或认为可以改进的地方是什么?
-Keyboard Shortcuts to reduce point & click for basic functions
-Advanced Reporting to download, search, sort and compile data for a variety of reasons in Excel
-Auto Report Notification & Email
-Testing/Simulation of CloudSync
-Functionality of Mobile App
4.5
出色的
使用方便
4.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
2.0/5
-Accessibility across multiple devices, platforms, and location
-Easy User Interface for beginners
Reporting is very easy and user friendly.
The customer service center has great tech's who really work to solve our issues
您不喜欢或认为可以改进的地方是什么?
We have had quite a few issues with our credit card processing since we switched to emv technology. In the past month we have had our CC readers lose contact with Jonas Chorum 4 times. Usually we can call and a tech resets the interface and it usually fixes the problem. It is just an inconvenience as this usually take 10-20 minutes depending on the tech. which means our CC machines are down and unusable during that time.
4.5
出色的
使用方便
4.0/5
客户支持
5.0/5
投资回报率
3.5/5
执行
4.0/5
Reporting is very easy and user friendly.
The customer service center has great tech's who really work to solve our issues
Love Chorum! Simple to use and to learn. Rarely have to make calls to support because system is not only user-friendly but the release notes and help pages are great! My staff loves our PMS.
您不喜欢或认为可以改进的地方是什么?
We pay $75.00 per month for the back-up/off-line device. I honestly don't believe it has ever worked during an outage. At one time it was replaced and we received a credit. I don't believe the new device functions either. I have reached out to Chorum about this in the past and mentioned it in surveys but it hasn't been addressed. We're paying for a monthly service we do not/cannot use.
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
N/A
执行
5.0/5
Love Chorum! Simple to use and to learn. Rarely have to make calls to support because system is not only user-friendly but the release notes and help pages are great! My staff loves our PMS.
The benefits of working with this vendor are as follows:
The customer service is top not. As in they go above and beyond in getting their clients taken care of, Irvin Dominguez did anyway.
They continued to reach out to the property to ensure we were updated with the newest software.
您不喜欢或认为可以改进的地方是什么?
What I believe can be improved is if Irvin Dominguez is promoted to trainer so every single interaction can be like the one I had the pleasure of having.
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5
The benefits of working with this vendor are as follows:
The customer service is top not. As in they go above and beyond in getting their clients taken care of, Irvin Dominguez did anyway.
They continued to reach out to the property to ensure we were updated with the newest software.
Client Relationship Manager Irven, worked with us for about a week and a half until we were fully satisfied with the issues we were experiencing going live with our rates. He was very patient and professional with everyone he spoke with at our resort. Cannot say enough positive things about Irven!
您不喜欢或认为可以改进的地方是什么?
Our personal issue dealt with restrictions not carrying over to a specific 3rd party site. Maybe if other properties experience this as well starting a 3 way call with 3rd party site, Jonas Chroum staff, and hotel staff. This is ultimately what resolved our issue personally.
4.0
很好
使用方便
4.0/5
客户支持
4.0/5
投资回报率
N/A
执行
N/A
Client Relationship Manager Irven, worked with us for about a week and a half until we were fully satisfied with the issues we were experiencing going live with our rates. He was very patient and professional with everyone he spoke with at our resort. Cannot say enough positive things about Irven!
The easy access to each portal and facilitating our work. Our front desk usually has issues with the system freezing but other than that it couldn't be easier to use.
您不喜欢或认为可以改进的地方是什么?
We get a lot of freezing and updates but I guess until the new version is fully ready this is normal.
5.0
出色的
使用方便
4.0/5
客户支持
4.5/5
投资回报率
4.0/5
执行
4.0/5
The easy access to each portal and facilitating our work. Our front desk usually has issues with the system freezing but other than that it couldn't be easier to use.
people are very friendly and most helpful when your calling or emailing. Thank you.
您不喜欢或认为可以改进的地方是什么?
When you quote a rate for a guest for more than one night- it only gives you an average price of each night not the correct price. It doesn't show each nights price.
5.0
出色的
使用方便
3.5/5
客户支持
5.0/5
投资回报率
4.5/5
执行
5.0/5
people are very friendly and most helpful when your calling or emailing. Thank you.