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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
تم تصميم إدارة الحجوزات والطاولات لمساعدة المطاعم في جميع أنحاء العالم على إبراز ما يجعلها فريدة من نوعها ، وتوفير الضيافة الفائقة على طول الطريق.
100% موصى بها من قبل 8 فنادق
أكثر من 50% من تعليقات Tock’s تأتي من United States.
ما هي Tock؟
تأسست في 2014 | المقر الرئيسي في Chicago (United States) | 27 موظف
Tock هو نظام شامل لإدارة الحجوزات والضيوف والطاولات مصمم لإحداث ثورة في صناعة المطاعم. يعمل هذا البرنامج على تبسيط العمليات من خلال تقديم ميزات قوية تعمل على تعزيز كفاءة وربحية المطاعم بجميع أحجامها. كما يعالج التحديات الرئيسية مثل التعامل مع الحجوزات وتجربة الضيوف ومعدلات عدم الحضور من خلال نظام تذاكر مبتكر. من خلال دمج هذه الوظائف، يساعد Tock الشركات على تقليل تكاليف التوظيف والحد من خسارة الإيرادات من عمليات الإلغاء. إنه يوفر حلاً سلسًا يتناسب بسهولة مع العمليات التجارية الحالية، مما يسمح لأصحاب المطاعم بالتركيز على تقديم تجارب طعام استثنائية.
مدعوم بالذكاء الاصطناعي
تم إنشاء هذا الوصف بواسطة الذكاء الاصطناعي الذي قام بتحليل المصادر التالية لتلخيص وصف منتجات وميزات وقدرات Tock. إن الاستفادة من مصادر البيانات التي تم التحقق منها والتي تم إنشاؤها بواسطة المستخدم تسمح لنا بإنشاء وصف أكثر إفادة وواقعية لأصحاب الفنادق خاليًا من الترويج للمبيعات والمبالغة.
مصادر
تقييمات الفندق الموثوقة
نقوم بتحليل جميع مراجعات المنتجات التي تم التحقق منها كوسيلة لفهم وتلخيص ما يقوله المستخدمون/أصحاب الفنادق الحقيقيون عن المنتج لتوفير وصف أكثر دقة وملاءمة للمشترين بدلاً من ما يقدمه البائعون فقط.
نقوم بتحليل التوصيات من خبراء الصناعة الذين نطلب منهم وصف الميزات والقدرات الأكثر قيمة للمنتج بالإضافة إلى العوامل التمييزية الرئيسية وأنواع الفنادق التي يعمل المنتج فيها بشكل أفضل لاستخراج رؤى ومنظور فريد للمشترين.
في حين أنه من المهم دمج التحليل من مراجعات المستخدمين التي تم التحقق منها وخبراء الصناعة لإنشاء محتوى أكثر توازناً، فإن الطريقة التي يصف بها البائع شركته ورؤيته الشاملة يمكن أن تسلط الضوء أيضًا على وجهة نظره الفريدة أو طريقة ممارسة الأعمال التجارية، وهذا هو السبب في أن الذكاء الاصطناعي يستوعب هذه المعلومات أيضًا لإضافة المزيد من السياق لرسم صورة لما تقوله الشركة مقابل ما يقوله المستخدمون وخبراء الصناعة.
:الوصف المقدم من قبل شركة_name:
"Tock عبارة عن مجموعة أدوات شاملة تم إنشاؤها لتغيير طريقة تفكير المطاعم بشكل جذري في أعمالها وإدارتها. يتضمن ذلك نظامًا قويًا للحجز والضيف وإدارة الطاولات للمطاعم من جميع الأحجام في جميع أنحاء العالم. تأسست شركة Tock في عام 2014 ولكن نشأت الفكرة قبل سنوات من إحباط بسيط. افتتح Nick Kokonas والشيف Grant Achatz Alinea في ضجة عالمية في عام 2005 - وهو الآن حائز على نجمة ميشلان من ثلاث نجوم ويعتبر على نطاق واسع أحد أفضل المطاعم في العالم. لسنوات ، كانوا ينفقون 140 ألف دولار سنويًا على موظفين مخصصين لإدارة الحجوزات ويفقدون 260 ألف دولار في المتوسط سنويًا على الإلغاءات. مقتنعًا بضرورة وجود طريقة أفضل ، بدأ نيك العمل على نظام تذاكر فظ. كانت المنصة محلية الصنع ناجحة. بعد فترة وجيزة من قيام نيك بتأسيس Tock مع Brian Fitzpatrick ، مؤسس مكتب Google الهندسي في شيكاغو ، لتحويل هذه الفكرة البسيطة إلى منتج قوي متكامل مع جميع الأدوات التي يحتاجها المطعم لتحقيق النجاح."
فنادق المطار / المؤتمرات
100%
أوصت به
2
فنادق المطار / المؤتمرات
فنادق وسط المدينة
100%
أوصت به
1
فنادق وسط المدينة
خدمة محدودة وفنادق الميزانية
100%
أوصت به
1
خدمة محدودة وفنادق الميزانية
الإنجازات
منتج شائع
ترتفع نتيجة مؤشرات هذا البائع، Tock هو المنتج الأكثر رواجًا رقم #4 في فئة برنامج حجز المطاعم (من إجمالي 12) والمنتج رقم #1114 الأكثر رواجًا بشكل عام في النظام البيئي العالمي لتكنولوجيا الفنادق. تقوم HTR بتقييم نشاط البائع في الوقت الفعلي في السوق لمنح المشترين فكرة عما إذا كان المنتج يكتسب زخمًا
لم يستوف هذا البائع الحد الأدنى من معايير شهادة التميز التي تُمنح للبائعين الذين يمثلون ثقافات شفافة ويوصون بهم بشدة من قبل عملائهم. لمزيد من المعلومات ، يرجى الاطلاع على مركز المساعدة.
قررت Tock عدم مشاركة التسعير العام في ملفها الشخصي ولكن يمكنك طلب عرض سعر أدناه. غالباً ما يعد هذا مؤشرًا على أن التسعير مرن، لذلك يُوصى بالحصول على عروض أسعار متعددة للتفاوض.
كم عدد غرف فندقك؟
احصل على تقدير فوري للسعر
أدخل عدد الغرف للحصول على تقدير فوري للسعر لممتلكاتك
We are working with Tock to explore ways of bringing our hotel and restaurant properties to life through events and experiences & this platform understands our unique needs.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
To be determined. We are happy thus far and working through what a full-scale integration could look like. Tock plays in a space that has some competitors with 'sticky' relationships that make a wholesale shift to this platform tricky.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
We are working with Tock to explore ways of bringing our hotel and restaurant properties to life through events and experiences & this platform understands our unique needs.
From the moment Tock was introduced to our operation, we knew that we would love it! Tock keeps us organized with all of the F&B events that we have each month, it allows us to have a very clear view of our revenue and it also allows our gusts to book in just a few minutes. I am also impressed with their support team- they don't leave a question unanswered! I look forward to working with Tock in thefuture!
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
I am sure that you will probably work on this in the future, but it will be great to have an option for a discount code. We have members that receive a discount and at this time we have to book them manually
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
From the moment Tock was introduced to our operation, we knew that we would love it! Tock keeps us organized with all of the F&B events that we have each month, it allows us to have a very clear view of our revenue and it also allows our gusts to book in just a few minutes. I am also impressed with their support team- they don't leave a que...
This software provides a thoughtful approach to many industry challenges and the support team has simplified the set up process in our new restaurant. Opening in Washington, DC, is about networking and maintaining relationships with the right people, Tock has given us the ability to build our guest database and create a solid foundation for our business moving forward. Tock also gives us the ability to start simple and grow with them to try new and unique approaches. As we get comfortable we will incorporate ticketed reservations and utilize all of the innovative ideas the software provides. We know that they will listen to our suggestions and improve their software with our operations in mind. Customized and thoughtful service makes an already impressive program even more powerful and we hope that they will take a bigger market share from the giants who monopolize this sector of the hospitality industry.
Previously Used:
Open Table, Reserve, Resy
Usage:
Daily
Customer Since:
2017
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
Tock is web based and set up to work wirelessly and we have had a few issues with connectivity slowing down the process. More than likely this is a network issue on our end but all things considered, it may help to find an offline solution when this occurs. Trust that your client base will adjust to this program and away from the conglomerates because it is a simpler and more user friendly interface.
5.0
ممتاز
سهولة الاستعمال
4.5/5
دعم العملاء
5.0/5
عائد الاستثمار
4.5/5
تطبيق
5.0/5
This software provides a thoughtful approach to many industry challenges and the support team has simplified the set up process in our new restaurant. Opening in Washington, DC, is about networking and maintaining relationships with the right people, Tock has given us the ability to build our guest database and create a solid foundation fo...
The service standards are fully backed up with the performance of the software. Claims by Tock that their state of the art booking system would operate without a glitch have been fully supported by the evidence of our time using the system. The customer support is thorough and intuitive and should the answer not be simple to find, then their personal support is second to none. Fully utilising Tock will allow our business to vastly improve profitability and provide numerous cost savings and service advantages.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
Whilst Tock is designed to offer a very effective total booking system, a little more individual programming to incorporate particular requirements of each customer would take their offering to the next level.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
The service standards are fully backed up with the performance of the software. Claims by Tock that their state of the art booking system would operate without a glitch have been fully supported by the evidence of our time using the system. The customer support is thorough and intuitive and should the answer not be simple to find, then thei...
A+ Customer Service & Ease of Use! Don't hesitate to reach out to Tock with any initial questions! The Tock team is eager and quick to help even if you're not a paying customer, they're just wonderful like that!
Marketing Manager
من
200 to 499 غرفة
بوتيك
في
Los Angeles
(United States)
Fast, responsive, anticipatory service of customer needs; easy to navigate set up process; understand their customer's needs and deliver a platform that fits those specific needs to a T.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
It's hard to say what is to dislike about Tock. If anything it's more of an issue on our end that setting up a third party vendor is not always easy with a corporation as large as ours, but the Tock team has been patient and understanding throughout the entire process.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
4.5/5
تطبيق
4.5/5
Fast, responsive, anticipatory service of customer needs; easy to navigate set up process; understand their customer's needs and deliver a platform that fits those specific needs to a T.
Tock is dynamic and eminently customizable. It's a service that is in service of people that serve. It is a wonderful tool that can accommodate any whims or new ideas you may have for your business.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
We need to ensure that we have accurate costs attributed to every service we use. Is an invoice, indicating the % of money we pay to tock over the course of a given month possible?
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
4.5/5
تطبيق
5.0/5
Tock is dynamic and eminently customizable. It's a service that is in service of people that serve. It is a wonderful tool that can accommodate any whims or new ideas you may have for your business.
Using Tock has allowed us to successfully throw events both big and small in addition to the standard dining reservations. The support team from Tock is outstanding! They are very quick to respond and their understanding of our unique needs is invaluable.
Frequency of use: Weekly
Other tools previously used: SEVENROOMS, Eventbrite
Feature request:
A Tock widget that works inside our application would be so terrific. That would be an absolute home run for our operation.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
Our needs are unique; we would love to have a Tock widget available to use within our app for our Members to use.
Advice to others:
First, do some research on your current reservation system. Tock will likely save you money and provide opportunities to increase revenue and cut certain costs. Most importantly your guest experience will improve with the tools Tock provides.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
Using Tock has allowed us to successfully throw events both big and small in addition to the standard dining reservations. The support team from Tock is outstanding! They are very quick to respond and their understanding of our unique needs is invaluable.
Frequency of use: Weekly
Other tools previously used: SEVENROOMS, Eventbrite...
St Regis Atlanta Tock Review: Using Tock for events is a no-brainer. The price is competitive and their tools are tailor built for restaurants like us. I highly recommend for any special event to ensure the best customer satisfaction.
Food and Beverage Manager
من
100 to 199 غرفة
فندق فاخر
في
Atlanta
(United States)
1. TOCK has tremendously improved our marketing capability by providing a website that people feel confident and comfortable with. Our guests have enjoyed creating profiles to save their personal information for easier bookings year after year.
2. Our hotel has seen a tremendous increase in revenue due to TOCKs payment policy. Our guests understand that they are paying for a guaranteed seat for our dining experience.
3. The marketing tool for collecting emails and updating when new events are posted has helped greater a better following and loyalty among our guests.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
Minor detail: Improvement with ability to select more than one table to modify. I would improve the reporting system. Running reports for different experiences and revenue/covers per experience would be really helpful.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
4.0/5
1. TOCK has tremendously improved our marketing capability by providing a website that people feel confident and comfortable with. Our guests have enjoyed creating profiles to save their personal information for easier bookings year after year.
2. Our hotel has seen a tremendous increase in revenue due to TOCKs payment policy. Our guest...
Tock is an innovative reservation management system, that allows us to sell unique experiences to our guests, which is the essence of our goal every day. They are more cost effective than Open Table and work better with us as partners.
Previous Products Used: Seven Rooms, Open Table, Resi, Chef's Table
Usage: Daily
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
They don't have the same reach that Open Table does, but I think it is only a matter of time before their word gets out! :) I can't think if a single thing that I would change. Like I said before, the only drawback is the fact that Open Table has a stranglehold on the market, but it is only a matter of time before Tock gets a strong foothold, seeing as they are delivering a superior product at more affordable pricing and work as true partners with their restaurants.
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
Tock is an innovative reservation management system, that allows us to sell unique experiences to our guests, which is the essence of our goal every day. They are more cost effective than Open Table and work better with us as partners.
Previous Products Used: Seven Rooms, Open Table, Resi, Chef's Table
Usage: Daily
We started using Tock almost 2 years ago now. We were one of the first to start using Tock after it went public. Since then we have seen Tock upgrade and improve from what was already amazing software to use. As with learning of any new software it took time for me to learn all the ins and outs but no matter what, any time of day, there was always someone right there to help. There customer service is like no other in any industry. They are always open to listening to your suggestions. If you have an idea, they actually consider it and often will implement it. And if they don't, they give you something even better. I can't say enough about how amazing Tock and their team really is.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
Honestly, at this point there isn't anything I can complain about. Again, we've been using Tock from the beginning so we went through some of their growing pains with them but the system is really quite amazing. Occasionally there were a few glitches like guest info not saving but those have all been fixed. My only hope is that in the coming year they really work on a perfect hotel room/restaurant restaurant reservation integration (and hopefully POS).
5.0
ممتاز
سهولة الاستعمال
5.0/5
دعم العملاء
5.0/5
عائد الاستثمار
5.0/5
تطبيق
5.0/5
We started using Tock almost 2 years ago now. We were one of the first to start using Tock after it went public. Since then we have seen Tock upgrade and improve from what was already amazing software to use. As with learning of any new software it took time for me to learn all the ins and outs but no matter what, any time of day, there wa...
لم تحصل Tock حتى الآن على عمليات دعم العملاء الخاصة بها معتمدة من قبل Hotel Tech Report. نوصي بالرجوع إلى نموذج تقييم GCSC أثناء مكالمتك التجريبية للتأكد من أن هذا البائع لديه عمليات قوية مطبقة لدعم العملاء.
عرض شهادة الدعم
مركز المساعدة
تحديثات المنتج
الدعم غير موثوق
لم يحصل هذا البائع على اعتماد GCSC، لذا يتعذر على Hotel Tech Report التحقق من عمليات الدعم الخاصة به.
لا يبدو أن هذا البائع لديه أساسيات الدعم الأساسية. يحتفظ البائعون الذين يقدمون دعمًا عالي المستوى بمركز مساعدة لقاعدة المعرفة وسجل تغييرات تحديثات المنتج للعملاء.
طلب عرض سعر
نقاط HT
0/100
مستحسن
100%
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