Ziosk Tablets vs. Shiji Infrasys POS:
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The Decision

Choosing the right hotel POS system is critical for streamlining operations, enhancing guest experiences, and maximizing revenue. Ziosk Tablets by Ziosk and Shiji Infrasys POS serve this purpose but target different hotel segments and operational needs. Ziosk is primarily designed for casual dining venues within hotels, offering guest-controlled tablets, while Shiji’s Infrasys is an enterprise-level, cloud-based POS suited for large hotels managing multiple outlets. Which solution aligns best with your hotel’s complexity and operational scope?

Is Ziosk Tablets or Shiji Infrasys POS Better for Hotels?

Ziosk Tablets are built for casual dining environments, offering a 7-inch Android touchscreen that guests interact with directly at each table. Shiji Infrasys, on the other hand, is an enterprise-grade, cloud-based POS that integrates with property management systems and supports multi-outlet, multi-property management. Both aim to improve F&B operations, but their core functionalities and target markets differ significantly. Given Ziosk's focus on table-side engagement and entertainment, is your hotel primarily a casual dining venue or a full-service hotel with complex F&B needs?

The main divergence lies in their scope: Ziosk provides a self-service, entertainment, and payment solution for individual tables, whereas Shiji offers a comprehensive platform for managing multiple F&B outlets, inventories, reports, and guest profiles across properties. Are you seeking a guest-facing entertainment device or a centralized system to oversee entire food and beverage operations? This fundamental difference should guide your decision.

Ziosk Tablets vs Shiji Infrasys POS: Which Should Your Hotel Choose?

If your hotel operates primarily as a casual dining restaurant, especially within a hotel or resort setting, Ziosk’s tablets may serve your needs better due to their guest interaction capabilities and entertainment features. Conversely, if your hotel requires a robust, enterprise-level POS that manages multiple outlets, inventory, employee management, and detailed reporting, Shiji Infrasys is the clear choice.

Hoteliers managing high-volume, multi-property operations will benefit from Shiji’s extensive features and integrations, while those focused on enhancing guest engagement at the table will find Ziosk’s solution more aligned. Your decision hinges on whether your priority is guest entertainment and simple order-taking or comprehensive F&B management.

Is Ziosk Tablets or Shiji Infrasys POS Easier to Use?

Ziosk’s interface is designed for casual dining guests, with simple, familiar touchscreen controls—though it’s primarily aimed at guests rather than staff, so staff usability isn’t a focus. Shiji Infrasys scores high with a 4.66/5 in ease of use, thanks to its intuitive interface, onboarding support, and streamlined operations for staff. Reviews highlight that Shiji’s system is user-friendly for hotel staff, reducing training time and operational errors.

Given the complexity of an enterprise POS, Shiji’s system is more suited for staff training and daily use. Edge: Shiji Infrasys POS.

Which Has Better Features: Ziosk Tablets or Shiji Infrasys POS?

Ziosk offers features tailored to casual dining, such as entertainment, guest ordering, and pay-at-the-table functionality—these are unique to its platform. In contrast, Shiji provides 23 features including cloud-based management, sales and inventory reporting, customer management, mobile ordering, digital menus, integrated kitchen displays, and PCI compliance—features that support large, multi-outlet hotel operations.

Shiji’s feature set significantly surpasses Ziosk’s, with its ability to unify multiple hospitality functions and provide detailed insights. Edge: Shiji Infrasys POS.

Which Has Better Customer Support: Ziosk or Shiji?

Ziosk’s reviews do not provide detailed support ratings, whereas Shiji scores a 4.52/5 for customer support, with comments praising prompt, helpful, and professional assistance. Shiji’s extensive global support network and dedicated onboarding services are frequently highlighted, whereas Ziosk lacks recent reviews to gauge support quality.

For hotel operators relying on ongoing support and system reliability, Shiji’s support infrastructure offers reassurance. Edge: Shiji Infrasys POS.

Which Has More Integrations: Ziosk or Shiji?

Ziosk has no verified integration partners, limiting its ability to connect with other hotel systems. Shiji boasts 64 verified integrations, including major platforms like Bookboost, SiteMinder, Revinate, Oaky, IDeaS, Duetto, Amadeus, and property management systems.

This extensive integration ecosystem allows hotels to create a unified tech stack, automate processes, and access comprehensive data. Edge: Shiji Infrasys POS.

Which Do Hoteliers Rate Higher: Ziosk or Shiji?

Ziosk has no recent reviews, making it impossible to gauge current hotel satisfaction. Shiji, with 29 reviews and a NPS score of 9.03/5, is rated highly across hotel segments, especially by large and branded hotels. Recent reviews praise its ease of use, support, and feature set, indicating strong satisfaction among users.

Given the volume and recency of reviews, Shiji’s ratings reflect a more reliable gauge of hotel satisfaction. Edge: Shiji Infrasys POS.

How Much Do Ziosk and Shiji Cost?

Ziosk does not publish pricing details, but as a tablet-based solution, it likely involves hardware costs and potentially per-unit or licensing fees. Shiji’s Infrasys starts at $600 and does not specify ongoing fees, but this one-time fee covers core functionality, with optional add-ons or integrations potentially incurring additional costs.

Pricing transparency favors Shiji, giving hotels a clearer understanding of investment. However, actual costs depend on your hotel’s scale and desired features.

What Type of Hotel Should Use Ziosk?

Hotels with casual dining venues or restaurants aiming to enhance guest engagement through entertainment and self-service should consider Ziosk. It's ideal for outlets prioritizing guest control over food ordering, entertainment, and payment at individual tables.

Not ideal if your hotel requires integrated management of multiple outlets, detailed reporting, or enterprise-level features. Also, it’s less suited for hotels with complex operations or multiple property management needs.

What Type of Hotel Should Use Shiji?

Shiji’s POS suits large hotels, resorts, and properties with multiple F&B outlets demanding centralized control, detailed reporting, and integrations with other hotel systems. Hotels aiming for operational efficiency, data-driven decision-making, and scalable growth will find this platform valuable.

Not ideal if your hotel is a small boutique or only needs a simple, standalone POS for a single restaurant. For minimal operations, a simpler system might suffice, and the cost/complexity of Shiji may be unnecessary.

Shiji Infrasys POS vs Ziosk Tablets: The Bottom Line for Hotels

The core difference is scale: Ziosk is a guest-facing entertainment and ordering tablet for casual dining, while Shiji offers a comprehensive, enterprise-grade POS for complex hotel operations. If your hotel’s F&B outlets are straightforward and guest engagement is a priority, Ziosk provides a cost-effective, easy-to-deploy solution.

Choose Shiji if your hotel operates multiple outlets, needs detailed management features, and values system integrations, reporting, and support. Its extensive feature set and proven hotel use cases make it a more versatile choice for large, multi-property hotels.

For hotels focused on enhancing the guest experience at the table with entertainment and self-service, Ziosk is an attractive option. But for broader operational needs, Shiji’s platform is clearly superior.

In summary, if your hotel requires a scalable, integrated POS system with robust support and features, Shiji Infrasys stands out as the superior choice. For smaller, restaurant-specific environments seeking to elevate guest interaction at the table, Ziosk tablets may suffice. Your decision should align with your hotel’s size, operational complexity, and strategic priorities.