Ziosk Tablets vs. Mews POS:
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The Decision

Choosing the right POS system for your hotel can feel overwhelming, especially with options like Ziosk Tablets by Ziosk and Mews POS by Mews. Both products aim to streamline operations and enhance guest experiences but approach these goals quite differently. Ziosk is primarily geared toward casual dining environments with embedded entertainment and ordering features, while Mews offers a comprehensive, hotel-specific POS integrated into its broader property management ecosystem.

Your decision hinges on whether you need a tablet-based, guest-facing entertainment solution or a fully integrated hotel POS that connects effortlessly with your property management system (PMS). Do your team’s needs lean more toward guest engagement at the table or seamless operational automation across your property?

Is Ziosk or Mews POS Better for Hotels?

Ziosk aims to revolutionize casual dining with its touchscreen tablets that give guests control over their food and beverage orders, play games, and pay at the table. It’s designed specifically for the restaurant side of hospitality, offering interactive digital menus and media experiences on each table, but it doesn’t integrate with PMS or hotel operations.

In contrast, Mews POS is built with hotel operations in mind. It integrates directly with Mews PMS and other third-party systems, automating billing, inventory, and reporting processes. Mews also supports online orders, mobile ordering, and transaction management, all within a purpose-built hotel ecosystem.

While Ziosk fosters guest engagement through entertainment and ordering at the table, Mews streamlines operational workflows, reduces manual errors, and centralizes financial management. The question is whether your property needs to elevate guest interaction at the restaurant level or optimize overall hotel operations.

Mews POS vs Ziosk: Which Should Your Hotel Choose?

If your hotel needs a comprehensive POS solution that integrates tightly with your PMS, automates billing, and offers advanced reporting features, Mews POS is the clear choice. It suits properties of all sizes, especially those with multiple outlets or a focus on operational efficiency, as it covers dining, bar, and retail transactions while providing real-time data.

If your primary goal is to enhance guest experience at a casual dining restaurant, with entertainment and self-service ordering on tables, Ziosk might seem appealing. However, given its lack of PMS integration, it’s less suitable for full-scale hotel operations. Mews is preferable if you seek a unified system that reduces errors, improves service speed, and adapts to complex hotel environments.

In summary, choose Mews POS for operational excellence and integration, and consider Ziosk only if guest engagement at the table is your main focus without the need for hotel-wide POS integration.

Is Ziosk or Mews Easier to Use?

Ziosk’s interface is simple and designed for casual dining, with a single focus on entertainment and food ordering at the table. However, it doesn’t connect to other hotel systems, meaning your staff may need to juggle multiple platforms for different operational needs.

Mews POS scores 4.74 out of 5 for ease of use based on recent reviews, with a highly intuitive interface praised for quick onboarding and staff adoption. Its cloud-based system offers consistent access across devices, simplifying operations and training for staff at all levels.

Edge: Mews.

Which Has Better Features: Ziosk or Mews?

Ziosk’s core features are limited to table ordering, entertainment, and payment processing, with no integrations or advanced reporting, making it a focused but narrow solution.

Mews offers a suite of 29 features, including PCI compliance, discounts, upselling, digital menus, inventory management, ingredient control, mobile ordering, connected kitchen display, rewards programs, and extensive reporting tools. These features support comprehensive hotel restaurant management, automation, and data analysis.

Edge: Mews.

Which Has Better Customer Support: Ziosk or Mews?

Ziosk’s support is not well-documented in recent reviews, and its overall rating indicates a lack of recent feedback or satisfaction data, suggesting limited or unverified support options.

Mews receives a 4.43 out of 5 support rating, with many recent reviews praising its reliable, solution-oriented customer service. Hotels like Hotel Lancaster and Bush Hotel highlight the team’s responsiveness and support during onboarding and operation.

Edge: Mews.

Which Has More Integrations: Ziosk or Mews?

Ziosk has zero verified integrations, limiting its ability to connect with other hotel systems and tools.

Mews boasts 336 verified partners, including Criton, Right Revenue, Sage, and Orange Hotel Marketing. Its extensive integration ecosystem allows for streamlined operations, from channel management to accounting and guest engagement.

Edge: Mews.

Which Do Hoteliers Rate Higher: Ziosk or Mews?

Ziosk has no recent reviews or ratings, making it impossible to gauge hotelier satisfaction.

Mews holds a 9.32 out of 10 NPS score from 156 recent reviews, with 95% likelihood to recommend. Hotels of various sizes and segments, particularly those focused on automation and guest data, rate Mews highly for operational efficiency and support.

Edge: Mews.

How Much Do Ziosk and Mews Cost?

Ziosk does not publicly disclose pricing, but it is typically sold as a hardware solution with potential licensing or maintenance costs, often embedded within restaurant or hospitality packages.

Mews charges a base price of $200 per month, with no hidden fees. Its pricing model is straightforward, allowing hotels to budget for a purpose-built POS integrated with a broader property management platform.

What Type of Hotel Should Use Ziosk?

• Hotels with casual dining outlets seeking to entertain guests while ordering food and drinks.
• Properties that want to increase engagement at the table through games, news, and media.
• Venues prioritizing guest control over the ordering and payment experience.
• Small or standalone restaurants within a hotel or resort.

Not ideal if your hotel requires full POS integration, inventory management, or operational automation.

What Type of Hotel Should Use Mews?

• Hotels of all sizes aiming for seamless operational workflows.
• Properties with multiple outlets needing integrated POS, inventory, and reporting.
• Hotels that want to automate billing, reduce errors, and centralize financial data.
• Properties seeking to enhance guest experience through online and mobile ordering.
• Hotels looking for a scalable, cloud-based platform with extensive third-party integrations.

Not ideal if your focus is solely on casual dining entertainment without the need for PMS integration.

Mews vs Ziosk: The Bottom Line for Hotels

The core difference lies in scope: Ziosk is a table-focused entertainment and ordering device, whereas Mews is a comprehensive hotel POS that connects with your entire property management system.

Choose Ziosk if your priority is guest engagement at the table with no need for integration, but expect limited operational capabilities. Opt for Mews if you want a flexible, integrated system that reduces manual work, offers detailed analytics, and supports your hotel’s growth.

For hotels aiming to streamline operations and serve guests efficiently across multiple channels, Mews’s higher review count, recent positive feedback, and extensive features make it the safer, more scalable choice. Ziosk may serve niche needs, but for broad hotel success, Mews is the clear winner.