Akia Contactless Check-In vs. LIKE MAGIC (Check-in):
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The Decision

Choosing a contactless check-in platform for your hotel means balancing features, ease of use, support, and cost. Akia Contactless Check-In by Akia is a well-established solution with a robust feature set and a high overall rating, while LIKE MAGIC (Check-in) by LIKE MAGIC offers a newer, high-rated platform focused on digital guest journeys and operational automation. Both aim to streamline check-in and guest communication but diverge in capabilities and maturity.

Your decision hinges on whether you prioritize extensive integrations and established reliability or a more innovative, guest-centric experience. Which platform aligns better with your hotel’s operational needs and guest expectations?

Is Akia Contactless Check-In or LIKE MAGIC (Check-in) Better for Hotels?

Akia offers a comprehensive contactless check-in solution centered around SMS messaging, digital registration, and PMS integration, praised for its extensive feature set and high user ratings. LIKE MAGIC, on the other hand, emphasizes a full guest journey, combining check-in with digital keys, upselling, and personalized interactions, rated higher overall and lauded for elevating guest experience.

Akia’s strengths lie in its mature, feature-rich platform with 38 integrations and a 4.95/5 overall rating from 38 reviews, mostly recent. LIKE MAGIC is newer with 29 reviews, a 4/5 rating, and fewer integrations, but it excels in simplifying the guest experience and boosting operational efficiency. Which approach better suits your hotel’s priorities?

Akia Contactless Check-In vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-heavy solution with deep PMS integration, Akia is the better fit. Its extensive features—such as automated replies, secure messaging, and guest history—make it ideal for boutique and independent hotels looking to improve reputation and operational efficiency.

If your hotel prioritizes a seamless guest experience with options like digital keys and upselling, along with a focus on automation, LIKE MAGIC is preferable. Its platform supports high-efficiency operations, with a strong track record in small hotels and properties aiming to operate with fewer staff.

Is Akia Contactless Check-In or LIKE MAGIC Easier to Use?

Akia’s platform scores 4.82/5 for ease of use, with positive reviews highlighting its straightforward communication tools and simple onboarding, though some mention occasional app glitches and limited customization. LIKE MAGIC slightly edges out with a 4.9/5 rating, praised for its intuitive guest journey app and efficient workflows, despite some users noting limited flexibility in design.

Both platforms are user-friendly, but Akia’s more mature interface might require a slightly longer onboarding process due to its complexity. However, recent reviews favor LIKE MAGIC’s simpler, more engaging interface.

Edge: LIKE MAGIC

Which Has Better Features: Akia or LIKE MAGIC?

Akia boasts 19 features exclusive to its platform, including mobile-friendly messaging, photo sharing, chatbot booking, WhatsApp integration, and PMS synchronization. It also offers automated replies, secure data handling, analytics, and multi-channel messaging—features aimed at operational efficiency and guest engagement.

LIKE MAGIC provides only one unique feature: a hotel website check-in portal, but it excels in digital guest journey management, upselling, and personalized messaging. Its automation and guest communication tools are tailored to enhance guest satisfaction and operational fluidity.

Edge: Akia

Which Has Better Customer Support: Akia or LIKE MAGIC?

Akia’s support scores 4.86/5, with reviewers praising its knowledgeable, quick, and responsive team. Users describe Akia’s customer service as “the easiest and best experience,” especially noting the quick resolution of issues and helpful onboarding.

LIKE MAGIC’s support ranks at 4.83/5, with users appreciating their assistance and smooth onboarding, though some mention minor delays in support response times. Both platforms offer high-quality support, but Akia’s longer track record and larger user base give it a slight edge.

Edge: Akia

Which Has More Integrations: Akia or LIKE MAGIC?

Akia features 32 verified integrations, including major PMS systems like Mews and Opera, and additional integrations such as RoomRaccoon, WebRezPro, and Skyware. LIKE MAGIC offers 10 verified integrations, including Oracle Hospitality, Triptease, and TrustYou, with three shared partnerships.

For hotels relying on extensive third-party integrations, Akia’s broader ecosystem provides more flexibility and options. Smaller properties or those with simpler systems may find LIKE MAGIC sufficient.

Edge: Akia

Which Do Hoteliers Rate Higher: Akia or LIKE MAGIC?

Akia’s overall rating of 4.95/5 is based on 38 reviews, with most recent feedback highlighting its automation, guest messaging, and reputation impact. Hotels across segments, especially boutique and independent properties, rate Akia highly, with a strong focus on contactless check-in efficiency.

LIKE MAGIC, with a rating of 0/5 (likely an error, but its review count and recent high praise suggest strong satisfaction), is favored by small hotels and vacation rentals that value guest experience and automation. Given Akia’s larger review base and recent feedback, it is the more trusted choice.

Edge: Akia

How Much Do Akia and LIKE MAGIC Cost?

Akia’s pricing details are not publicly disclosed, indicating a customized quote based on hotel size and needs. LIKE MAGIC offers a clear price of $700 per month, with no free tier or trial mentioned.

If budget transparency is a priority, LIKE MAGIC’s straightforward pricing may appeal, but Akia’s custom quotes could better suit hotels with specific requirements or larger operations willing to invest for a broader feature set.

What Type of Hotel Should Use Akia?

• Hotels that want a mature, highly integrated contactless check-in platform.
• Properties prioritizing automated guest communication and reputation management.
• Independent, boutique, and small branded hotels seeking reliable PMS integrations.
• Hotels looking for a platform with extensive messaging features and analytics.

Not ideal if you prefer a simple, less feature-heavy solution or are looking for a platform with a lower price point and fewer integrations.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that prioritize a seamless guest journey from booking to post-stay engagement.
• Small to mid-sized properties aiming to operate with fewer staff.
• Hotels interested in upselling, personalized interactions, and digital keys.
• Properties looking for a highly engaging guest experience with automation at its core.

Not ideal if you require deep PMS integrations or extensive third-party partner networks, or if your operations are highly complex.

Akia vs LIKE MAGIC: The Bottom Line for Hotels

Akia offers a comprehensive, well-established contactless check-in and guest communication platform favored by boutique and independent hotels. Its extensive features, integrations, and review volume make it a reliable choice for properties seeking operational efficiency and reputation enhancement.

LIKE MAGIC provides a newer, highly rated platform emphasizing the guest journey, automation, and revenue opportunities. It’s best suited for smaller hotels and properties willing to prioritize guest experience and operational simplicity.

If your hotel needs proven reliability and integrations, choose Akia. If you want to focus on guest engagement and streamlining operations with less complexity, LIKE MAGIC is the way to go.