Alliants Guest App vs. LIKE MAGIC:
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The Decision

Choosing the right hotel guest app can significantly impact your guest experience, operational efficiency, and team productivity. Alliants Guest App by alliants offers a highly rated, comprehensive solution with a global presence, while LIKE MAGIC by LIKE MAGIC provides a fast-evolving platform with a focus on automation and revenue growth. Both aim to improve guest engagement, but their strengths and limitations differ markedly. How do you select the best fit for your hotel’s needs?

Is Alliants Guest App or LIKE MAGIC Better for Hotels?

Both products aim to enhance guest communication and streamline operations, but they approach these goals differently. Alliants focuses on a flexible, multifunctional platform that consolidates messaging, requests, and trip planning, supported by a broad international presence. LIKE MAGIC emphasizes automation, AI-driven responses, and operational efficiency, especially in reducing staff requirements.

Alliants boasts a 5/5 overall rating based on limited but recent reviews, emphasizing its intuitive platform and excellent support. LIKE MAGIC, with a 0/5 rating from over 20 recent reviews, indicates widespread dissatisfaction among its users—mainly due to missing features like custom branding and inconsistent support. Given the recent review activity and higher overall rating, Alliants appears more reliable for now. Do you prioritize a proven platform or a rapidly evolving solution?

Alliants Guest App vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a robust, customizable guest engagement platform with proven support and global reach, go with Alliants. Its feature set, including multilingual translation, request management, and notifications, suits hotels valuing detailed guest interactions and branding flexibility.

On the other hand, if your focus is on automation, operational cost reduction, and revenue growth through AI-driven upselling and self-service features, LIKE MAGIC might seem appealing. However, with numerous recent negative reviews and missing core features like branding and room upgrades, Alliants offers a more stable choice for most hotels, especially those seeking reliability and proven performance.

Is Alliants or LIKE MAGIC Easier to Use?

Alliants has a 4.67/5 ease of use rating, with reviewers praising its clarity, onboarding process, and support engagement. Many mention that the platform is straightforward for staff to adopt and that onboarding is smooth, supported by excellent training and follow-up.

LIKE MAGIC scores slightly higher at 4.96/5, with reviews emphasizing its intuitive interface and automation capabilities. However, users also report that some features lack clarity, and support responsiveness can be inconsistent. Given the current review volume and recent feedback, Alliants' consistent high ratings make it the easier platform for most hotel staff to implement.

Edge: Alliants.

Which Has Better Features: Alliants or LIKE MAGIC?

Alliants offers 10 unique features not available in LIKE MAGIC, including a smart vendor database, package management, localization with automatic translations, and a rich set of request and reservation tools. These add depth and customization options that cater to complex operational needs.

LIKE MAGIC, by comparison, provides core features like online check-in, digital keys, and AI-powered responses but lacks the extensive suite of exclusive features Alliants offers. It also does not support custom branding or room upgrades, limiting its flexibility.

Edge: Alliants.

Which Has Better Customer Support: Alliants or LIKE MAGIC?

Alliants has a perfect 5/5 customer support rating, with reviews highlighting proactive engagement, technical support, and detailed onboarding. Customers appreciate their responsiveness and operational understanding, making technical issues manageable.

LIKE MAGIC's support score is 4.85/5, with comments about good overall responsiveness but some dissatisfaction regarding consistency and familiarity with system features. Given the more recent reviews and higher ratings, Alliants’ support team currently sets the standard.

Edge: Alliants.

Which Has More Integrations: Alliants or LIKE MAGIC?

Alliants integrates with 13 verified partners, including prominent systems like Oracle Hospitality, Amadeus, and dormakaba, with three shared integrations with LIKE MAGIC. Its broader partner network supports more flexible operational setups and third-party connections.

LIKE MAGIC offers 10 verified integrations, including Mews and SALTO Systems, but fewer than Alliants. The broader integration landscape of Alliants provides more options for connecting your existing systems.

Edge: Alliants.

Which Do Hoteliers Rate Higher: Alliants or LIKE MAGIC?

Alliants has a small but recent review base, with a 5/5 rating from three reviews, all praising its overall functionality and support. These reviews include city center hotels that value its simplicity and operational impact.

LIKE MAGIC has a larger review base, but with a 0/5 rating, indicating widespread dissatisfaction, especially among users in various hotel segments such as boutique and branded hotels. The recent reviews favor Alliants’ stability and support, making it the more highly-rated product currently.

Edge: Alliants.

How Much Do Alliants and LIKE MAGIC Cost?

Alliants charges a base fee of $200 per month, with no additional implementation or per-room charges, making it more accessible for a range of hotels. There is no free trial available, but its transparent pricing allows for straightforward budgeting.

LIKE MAGIC's base price is $700 per month, also without additional fees or minimum commitments. Its higher price point might be justified in theory by advanced automation, but recent reviews highlight missing features for that cost, reducing perceived value.

What Type of Hotel Should Use Alliants?

• Hotels that prioritize comprehensive guest engagement through multi-channel messaging, request management, and localization.
• Hotels seeking a flexible, customizable platform that supports branding and multilingual communication.
• Properties that value dedicated support and a global presence.
• Hotels aiming for a contactless, digital guest experience with features like mobile check-in/out and real-time itineraries.
• Hotels that want a proven, stable platform with recent positive reviews.
• Not ideal if your hotel needs only simple, basic communication tools or minimal integration.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that want to automate operations and focus on increasing revenue through upselling and digital services.
• Hotels with lean staff aiming to reduce operational costs and simplify workflows.
• Properties that see value in AI-powered responses and self-service features.
• Hotels willing to accept ongoing feature gaps, such as branding and room upgrades, for the potential automation benefits.
• Small or boutique properties that want a cost-effective, scalable solution with a focus on efficiency.
• Not ideal if your hotel requires advanced customization, extensive integrations, or high stability.

LIKE MAGIC vs Alliants: The Bottom Line for Hotels

The core difference between Alliants and LIKE MAGIC lies in their focus: Alliants offers a flexible, feature-rich guest app with proven stability, support, and integration, making it ideal for hotels seeking comprehensive guest engagement. LIKE MAGIC emphasizes automation, operational cost savings, and revenue growth, but recent reviews reveal significant gaps that undermine its value for many hotels.

If your hotel values reliability, detailed customization, and global support, Alliants is the safer choice, especially given its higher recent review count and recent positive feedback. For hotels that prioritize automation and cost reduction and are willing to accept missing features, LIKE MAGIC could be appealing, but current dissatisfaction suggests it needs further development before it’s a top contender.

In conclusion, Alliants’ broader feature set, better support, and more recent positive reviews make it the recommended platform for most hotels today. LIKE MAGIC might have potential, but its current shortcomings and negative feedback should give hoteliers pause — at least until it matures further.