ASA Hotel Software vs. Stayntouch:
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The Decision

When selecting a property management system (PMS), your hotel needs a solution that balances comprehensive features, ease of use, and support. ASA Hotelsoftware and Stayntouch both aim to streamline operations but serve different hotel types and operational scales. ASA’s platform is more established in Europe with a focus on resorts and smaller properties, while Stayntouch’s cloud-based system is favored worldwide for its scalability and mobile capabilities. Which platform aligns better with your hotel’s growth plans and operational needs?

Is ASA Hotelsoftware or Stayntouch Better for Hotels?

Both ASA Hotelsoftware and Stayntouch address core PMS functions such as reservations, front desk, and housekeeping. However, ASA offers an on-premise solution with a broader feature set, including guest CRM, gift vouchers, and a spa & wellness module, making it suitable for hotels seeking deep customization and multi-department management. Conversely, Stayntouch is cloud-based, emphasizing multi-property management, mobile access, and integrations that support remote hotel operations.

While ASA boasts a flawless 5/5 overall rating based on 11 reviews, most recent in the last six months, it’s a niche player with a limited global footprint. Stayntouch, with a 4.56/5 rating from 317 reviews, primarily in North America and beyond, provides a more data-backed, scalable option for hotels of various sizes. Do you prioritize a proven track record in multiple regions or a specialized system tailored for your property type?

ASA Hotelsoftware vs Stayntouch: Which Should Your Hotel Choose?

If your hotel operates primarily in Europe or is a resort seeking robust departmental modules, ASA Hotelsoftware is an ideal fit. Its extensive features—guest CRM, gift vouchers, EPoS, and wellness modules—support diverse hotel operations, and its high customer satisfaction reflects stability and versatility.

If your hotel needs a flexible, cloud-based platform that enables mobile check-in, multi-property management, and seamless third-party integrations, Stayntouch is the superior choice. It’s better suited for hotels looking to scale, reduce manual work, and enhance guest experiences via contactless solutions and remote management.

For boutique hotels or chains prioritizing scalability, user-friendly interfaces, and integrations, Stayntouch’s recent reviews and extensive partner network make it the recommended option. ASA’s smaller user base and European focus limit its appeal for hotels aiming at rapid growth or global expansion.

Is ASA Hotelsoftware or Stayntouch Easier to Use?

ASA Hotelsoftware scores slightly higher in ease of use at 4.73/5 versus Stayntouch’s 4.7/5, based on user ratings. ASA’s interface is praised for its logical structure and straightforward management, with reviews describing it as “easy for career changers” and “logical for all staff levels.” Its onboarding process is rated 4.6/5, with users highlighting the availability of dedicated contacts for support.

Stayntouch’s cloud platform is lauded for its intuitive screens and mobile functionality, making day-to-day operations smooth for staff. Its training support is also highly rated, although some users mention that speed in support could improve. Edge: ASA.

Which Has Better Features: ASA Hotelsoftware or Stayntouch?

ASA Hotelsoftware offers seven exclusive features, including a spa & wellness module, guest CRM, gift vouchers, EPoS, and native email marketing, totaling 46 features when combined with shared functionalities. Stayntouch boasts 10 unique features such as tablet check-in, online checkout, a booking engine, and guest messaging, alongside 39 shared features.

If your hotel requires robust front-end features like online check-in, booking engine, and guest messaging, Stayntouch provides a more extensive suite. However, ASA’s specialized modules for spa and wellness, CRM, and gift vouchers are unmatched for resorts or properties emphasizing those services.

Edge: Stayntouch for its broader and more modern set of guest engagement features, while ASA’s niche modules cater well to resorts and multi-department needs.

Which Has Better Customer Support: ASA Hotelsoftware or Stayntouch?

Both platforms score highly for support, with ASA at 4.73/5 and Stayntouch at 4.68/5 based on recent reviews. ASA users appreciate the dedicated contact persons and quick problem resolution, noting “very few problems” and “high-level support.” Stayntouch is praised for its onboarding process, with clients citing “efficient training” and “support that goes out of their way,” although some mention occasional delays.

Given the recent review count and more recent reviews, ASA’s support appears slightly more responsive and personalized. Edge: ASA.

Which Has More Integrations: ASA Hotelsoftware or Stayntouch?

Stayntouch integrates with 188 verified partners, significantly more than ASA’s 49. Shared integrations include major brands like Fairmas, Vingcard, and Vertical Booking. Unique to ASA are integrations with Customer Alliance, RateBoard, and Smart Host, while Stayntouch partners with systems like Zaplox, RevControl, and Volo, emphasizing mobile and contactless tech.

If extensive third-party integration is critical, particularly with global vendors and contactless solutions, Stayntouch has the edge. ASA’s fewer but still significant integrations suit properties with specific legacy systems or regional partners.

Edge: Stayntouch for broader integration options.

Which Do Hoteliers Rate Higher: ASA Hotelsoftware or Stayntouch?

Stayntouch’s 4.56/5 rating from 317 reviews significantly surpasses ASA’s 5/5 from only 11 reviews, most of which are older. Stayntouch’s recent reviews highlight its ease of use, mobile features, and strong support, especially in North America. ASA’s reviews, although perfect, are limited in volume and recent feedback.

Given the volume and recency of reviews, Stayntouch’s higher rating reflects broader user satisfaction and trust. Edge: Stayntouch.

How Much Do ASA Hotelsoftware and Stayntouch Cost?

ASA’s pricing starts at $1,000 per month, with no mention of a trial or freemium option. Stayntouch costs $800 per month, also without a trial, but includes remote installation, which can save onboarding costs.

While ASA’s higher price might reflect its extensive modules and on-premise stability, Stayntouch’s slightly lower cost and cloud approach can reduce upfront expenses and scaling costs.

What Type of Hotel Should Use ASA Hotelsoftware?

• Hotels that operate mainly in Europe with a focus on resorts or properties needing multi-department management.
• Teams that want an on-premise system with dedicated modules for spa, wellness, and CRM.
• Hotels prioritizing extensive in-house customization and integration with traditional systems.
• Properties that benefit from a stable, well-established platform with high user satisfaction in niche markets.

Not ideal if your hotel seeks rapid scalability, extensive third-party integrations, or cloud-based flexibility.

What Type of Hotel Should Use Stayntouch?

• Hotels of any size that need mobile check-in, remote management, and multi-property oversight.
• Hotels aiming to modernize with guest messaging, contactless check-in, and self-service kiosks.
• Chains and boutique properties looking for seamless third-party integrations and scalable cloud solutions.
• Hotels prioritizing guest experience with intuitive interfaces, real-time data, and advanced automation.

Not ideal if your hotel prefers an on-premise system or has very specific niche modules like spa & wellness embedded.

The Bottom Line for Hotels

ASA Hotelsoftware excels in scalability within European resort markets, offering rich modules like CRM, gift vouchers, and on-premise stability. Its support and feature set are suited for hotels that want a traditional, customizable system deeply integrated into their operations.

Stayntouch is better suited for hotels seeking rapid growth, mobile-friendly management, and extensive multi-property capabilities. Its cloud-based design, broad integrations, and user satisfaction ratings make it a compelling choice for modern, tech-forward hotels.

Choose ASA if you want a proven, niche-focused system with high stability. Opt for Stayntouch if you need flexibility, ease of use, and global scalability. Your decision should hinge on your operational scale, technical preferences, and growth plans.