Rezcontrol PMS (by Avon Data) vs. roommaster PMS:
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The Decision

Choosing between Rezcontrol PMS by Avon Data Systems and roommaster PMS demands a clear understanding of how each platform addresses your hotel’s core needs. Both systems aim to streamline operations, but they diverge significantly in their approach, regional presence, and feature set. Your decision hinges on assessing their strengths in usability, features, support, and market fit for your property.

Rezcontrol emphasizes simplicity, personalized service, and cloud-based flexibility tailored for a range of hotel types, primarily in Europe. Conversely, roommaster offers a deeply integrated, feature-rich system with extensive reporting and multi-region deployment, favored increasingly in North America and beyond. Which aligns better with your operational priorities?

Is Rezcontrol PMS or roommaster PMS Better for Hotels?

Rezcontrol is a cloud-managed, all-in-one property management solution designed for hotels seeking an intuitive, straightforward platform. It excels in managing bookings, rates, and guest interactions with a focus on ease of use and customer support, especially in UK markets. Roommaster, however, offers a comprehensive suite with over 270 built-in reports, automation, and integrations, catering more to larger or multi-property hotels seeking detailed operational control.

Rezcontrol’s recent reviews highlight its simplicity and outstanding customer service, with a 97% likelihood to recommend and no recent negative feedback. Roommaster’s reviews, with 83 recent comments, reflect a broader adoption, especially in North America, with a 91% recommendation rate. Both aim to improve hotel operations but with different emphases.

Are you prioritizing ease and personalized support or extensive features and report generation? This fundamental difference frames your choice.

Rezcontrol PMS vs roommaster PMS: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, easy-to-implement system with an emphasis on guest management and straightforward operations, Rezcontrol might be the better choice. It’s ideal for boutique, limited-service, or luxury hotels that value a transparent fee structure and UK-based support.

If your property requires a highly customizable, feature-rich system with robust reporting, integrations, and multi-property management capabilities—especially if you’re in North America or expanding—roommaster’s extensive module set and proven track record make it the logical pick. Larger hotels or hotel groups benefit from roommaster’s depth of functionality.

In sum, choose Rezcontrol for simplicity and support, and roommaster if you need detailed operational control and scalability.

Is Rezcontrol PMS or roommaster PMS Easier to Use?

Rezcontrol scores a perfect 5/5 for ease of use, with glowing reviews about its intuitive interface, straightforward onboarding, and minimal training needs. Users praise its simplicity—"Personalised brilliance"—and find it quick to learn, making staff adoption smooth.

Roommaster, with a 4.22/5 rating, offers a user experience appreciated by seasoned staff. However, some users find it “clunky” and mention that certain workflows could be more streamlined, especially for new users or those managing multiple properties.

Edge: Rezcontrol.

Which Has Better Features: Rezcontrol PMS or roommaster PMS?

Rezcontrol includes unique features like tablet/kiosk check-in, lobby kiosk, and a housekeeping mobile app, totaling three exclusive functionalities that enhance guest experience and operational flexibility. It manages bookings, rates, and tasks effectively but offers fewer specialized modules.

roommaster boasts 24 features exclusive to its platform, including EPoS, integrated payment terminal, multi-currency support, guest messaging, gift vouchers, and a host of revenue management tools. Its over 270 built-in reports and automation capabilities cater to complex, data-driven hotel management.

Edge: roommaster.

Which Has Better Customer Support: Rezcontrol PMS or roommaster PMS?

Rezcontrol’s UK-based support is highly rated, with all reviews praising its personal, responsive service. One review states, “Support is flawless, with support staff always ready to help,” reflecting a consistent high satisfaction level.

Roommaster’s support, rated 4.25/5, receives mixed reviews—some praise quick responses, others mention slower help and limited phone support. Yet, clients like Harrison Group report “faster operations and improved financial visibility” thanks to support.

Edge: Rezcontrol.

Which Has More Integrations: Rezcontrol PMS or roommaster PMS?

roommaster offers 56 verified integrations, nearly quadrupling Rezcontrol’s 12. Shared partnerships include major booking engines like SiteMinder and STAAH, alongside channel managers. Unique integrations such as Sage and Volo extend roommaster’s appeal to larger operations.

Rezcontrol’s integrations are fewer but focus on key functionalities like restaurant diaries and gift vouchers, including notable partners like Net Affinity and Bookassist. Its integrations cover essential operational needs but are more limited.

Edge: roommaster.

Which Do Hoteliers Rate Higher: Rezcontrol or roommaster?

Rezcontrol’s recent reviews are scarce—no ratings in the last six months—limiting current hotel feedback. Its overall rating is 0, but high scores from a small sample suggest strong satisfaction when used.

roommaster, with 83 recent reviews, achieves a 4.33/5 overall rating, with a 91% likelihood to recommend. Hotels across various segments, especially boutique and resort properties, praise its functionality and support.

Edge: roommaster.

How Much Do Rezcontrol and roommaster Cost?

Rezcontrol is priced at $1,000 monthly, with no free tier or trial. Its transparent flat fee covers all features, emphasizing value for hotels of varied sizes.

roommaster costs $500 upfront, with no ongoing monthly fees specified. Its pricing appears competitive but does not include details on support or additional modules, making total costs variable based on needs.

What Type of Hotel Should Use Rezcontrol PMS?

• Hotels that value simplicity, intuitive management, and UK-based support.
• Boutique hotels, luxury properties, and limited-service inns seeking cloud flexibility.
• Teams aiming for straightforward booking and guest management without complex revenue tools.
• Hotels that prioritize transparent fixed monthly fees and regular updates.

Not ideal if you need extensive reporting, multi-region deployment, or integrated POS systems.

What Type of Hotel Should Use roommaster PMS?

• Hotels or chains requiring detailed operational control, automation, and reporting.
• Properties in North America and regions with extensive integration needs.
• Hotels managing multiple locations, benefiting from centralized data and multi-property support.
• Properties seeking a customizable, feature-rich platform with modules like EPoS and guest messaging.

Not ideal if your hotel prefers a lightweight, cloud-only system with minimal setup or regional support in Europe.

roommaster PMS vs Rezcontrol PMS: The Bottom Line for Hotels

Rezcontrol is a straightforward, cloud-based PMS that excels in ease of use, personalized support, and transparent pricing, making it suitable for boutique or luxury hotels. Its limited feature set is best for properties with modest operational needs focused on guest experience.

roommaster, with its extensive features, integrations, and broad market presence, suits larger, multi-property, or data-driven hotels that need deep customization and automation. Its richer module set and global support make it the preferred choice for complex operations.

If your hotel values simplicity and personalized UK support, Rezcontrol is the way to go. For comprehensive operational control and advanced reporting, roommaster is the definitive option.

Final Thoughts

Your choice depends on your hotel’s size, complexity, and regional focus. Rezcontrol offers a simple, cost-effective solution with high customer satisfaction, especially in Europe, while roommaster provides a feature-heavy platform that supports extensive operational needs, particularly in North America.

Both platforms are capable, but the best fit hinges on your specific requirements for usability, features, integrations, and support. Consider your property’s growth plans and operational preferences to make the most informed decision.