Beds24 vs. Exely HMS:
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The Decision

Choosing the right hotel management software can transform your operations, guest experiences, and revenue. Beds24 and Exely both aim to streamline hotel workflows but cater to different hotel types and needs. Beds24 is a longstanding platform with broad features, while Exely offers a newer, highly rated solution with a focus on ease of use and rapid support. Which will serve your hotel better?

Is Beds24 or Exely Better for Hotels?

Both Beds24 and Exely address hotel management by centralizing reservations, automating tasks, and integrating with booking portals. Beds24, founded in 2006 and with zero recent reviews, offers a comprehensive suite of tools but is less favored today. Exely, with 48 reviews and a recent NPS score of 9.83/10, is praised for its ease of use, customer support, and continuous improvements. Given the recent review activity and high ratings, Exely’s platform currently outperforms Beds24 in usability and customer satisfaction.

Exely vs Beds24: Which Should Your Hotel Choose?

If your hotel needs an intuitive, easy-to-navigate platform with excellent support, go with Exely. Its high user ratings (4.88/5 for ease of use and 4.9/5 for support) and recent reviews make it ideal for hotels that prioritize quick onboarding, real-time responsiveness, and ongoing improvements.

If your team requires an all-in-one, highly customizable system with wide integrations and advanced automation for large or complex operations, Beds24 could fit. However, its review count is zero, and the absence of recent feedback leaves its current performance and support levels uncertain.

Is Beds24 or Exely Easier to Use?

Exely’s ease of use scores 4.88/5, with recent reviews highlighting its intuitive interface and smooth daily operations. Reviewers praise its simple navigation, quick onboarding, and helpful support team, citing that “support via WhatsApp is very important” and “the system integrates seamlessly into daily routines.”

Beds24, with a 0/5 rating, offers no recent user feedback, making it impossible to assess usability today. The lack of current reviews suggests it may not be as user-friendly or actively supported.

Edge: Exely

Which Has Better Features: Beds24 or Exely?

Beds24 offers 24 shared features plus 8 unique to its platform, including direct billing, automated space optimization, a housekeeping mobile app, real-time reporting, and PCI compliance. These features cater to property managers seeking automation and extensive customization.

Exely provides 24 shared features plus 14 exclusive ones, including multi-currency support, automated night audits, native email marketing, website development, revenue management, and online checkout. Its feature set emphasizes revenue growth, online reputation, and streamlined operations.

While Beds24’s automation features are appealing, Exely’s broader suite of specialized tools and revenue-focused modules give it a slight edge for hotels aiming to boost profitability.

Edge: Exely

Which Has Better Customer Support: Beds24 or Exely?

Exely’s support ratings are stellar, with a 4.9/5 score and recent reviews describing the team as “very easy to contact,” “responsive,” and “constantly improving.” Guests note that “support staff walk us through setup” and “quickly address concerns,” making onboarding and troubleshooting smooth.

Beds24’s support score is zero, and with no recent reviews, confidence in its current support quality is low. The absence of feedback indicates it may not match Exely’s high standards.

Edge: Exely

Which Has More Integrations: Beds24 or Exely?

Beds24 boasts 19 verified partners, including major OTAs like Tripadvisor, Vrbo, and Expedia, along with third-party tools such as CheKin and ChargeAutomation. Its wide range of integrations benefits properties that rely on extensive third-party services.

Exely offers 8 verified partners, sharing one (Bakuun.com). Its integrations focus on core hotel management functions like booking engines, revenue management, and POS. While fewer in number, they are highly relevant to revenue optimization.

Beds24’s larger integration list makes it suitable for complex operations needing diverse connectivity, but Exely’s targeted integrations support streamlined, revenue-centric workflows.

Edge: Beds24

Which Do Hoteliers Rate Higher: Beds24 or Exely?

Exely dominates in recent reviews, with a 9.83/10 NPS score and 4.88/5 ratings for ease of use. Hoteliers in boutique, city center, and small hotels appreciate its intuitive interface and responsive support, leading to a 98% likelihood to recommend.

Beds24 lacks recent feedback, with a 0/5 overall rating and no reviews in the last six months, making it impossible to gauge current user satisfaction. Its absence from recent reviews suggests it is not as actively supported or recommended today.

Edge: Exely

How Much Do Beds24 and Exely Cost?

Beds24’s pricing is listed as a flat fee of $100 per month, with no trial or freemium options noted. Its straightforward pricing appeals to small properties or those seeking predictable costs.

Exely charges $400 per month, with no mention of discounts or trial periods. Its higher price point may reflect its broader feature set but could be a barrier for smaller hotels.

While Beds24’s lower cost is attractive, the value in features and support favors Exely, especially considering recent high satisfaction scores.

What Type of Hotel Should Use Beds24?

• Hotels that require extensive automation and third-party integrations, such as vacation rentals, hostels, or B&Bs.
• Teams looking for a customizable platform with features like PCI compliance, automated assignments, and real-time reporting.
• Properties managing multiple booking channels and needing robust channel management.
• Hotels with tech-savvy staff comfortable with complex setups and integrations.

Not ideal if:

• Your hotel needs a highly intuitive, support-driven platform.
• You prefer modern, mobile-first interfaces with quick onboarding.
• Your team values recent customer feedback and high satisfaction.

What Type of Hotel Should Use Exely?

• Hotels prioritizing ease of use, quick onboarding, and high support responsiveness.
• Properties aiming to increase direct bookings via integrated booking engines and website development.
• Hotels seeking an all-in-one system with revenue management, online checkout, and reputation tools.
• Boutique hotels, city center properties, or small to medium-sized hotels that want effective automation without extensive customization.

Not ideal if:

• Your hotel needs an extensive list of third-party integrations.
• You prefer a platform with a long-established, open-source feel.
• Your hotel has complex automation requirements beyond revenue management and reputation.

Exely vs Beds24: The Bottom Line for Hotels

The core difference lies in their scope and support: Beds24 offers a broad, customizable platform but with limited recent feedback, while Exely provides a highly rated, user-friendly experience with a focus on support and revenue features.

Choose Beds24 if your hotel requires deep automation, integrations, and extensive customization, especially for vacation rentals or large portfolios. Its broad feature set can handle complex operations but may require more technical expertise.

Opt for Exely if your hotel values ease of use, high-quality support, and features designed to boost direct bookings and online reputation. Its recent glowing reviews and high NPS score make it a more reliable choice for most hotels today.

For most hoteliers actively seeking recent, well-rated support and user-friendly features, Exely stands out as the stronger candidate in 2023.