Exely HMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing between Exely HMS by Exely and ThinkReservations All-in-1 HMS hinges on your hotel’s specific needs and operational priorities. Both aim to streamline property management and increase revenue, but they differ significantly in features, regional presence, and user feedback. Your decision should align with your property size, target market, and desired level of customization.

Exely’s recent reviews and higher overall scores suggest it’s gaining ground, but ThinkReservations’ larger review count and broader OTA integrations make it a formidable contender. Which platform truly fits your hotel’s growth plan?

Is Exely HMS or ThinkReservations All-in-1 HMS Better for Hotels?

Both Exely and ThinkReservations target independent hotels, small chains, and boutique properties, aiming to automate operations and boost direct bookings. Exely emphasizes revenue growth through advanced channel management and reputation tools, while ThinkReservations offers a more comprehensive suite with strong upselling and revenue management features.

Where they diverge is in regional presence and feature set: Exely has a wider international footprint and some unique features like native email marketing and online checkout, whereas ThinkReservations provides a broader selection of integrations and a more extensive set of operational tools. Are you prioritizing regional coverage or depth of integrations?

Exely HMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a platform with a global reach, robust channel management, and a focus on direct booking growth, Exely is the better pick. Its intuitive interface and continuous improvements make it suitable for boutique hotels and properties aiming to elevate their online presence.

Conversely, if your hotel values extensive booking and revenue management features, seamless OTA integration, and a user-friendly interface, ThinkReservations should be your choice. Its strong upselling tools and detailed reporting suit small to medium properties focused on maximizing revenue and operational efficiency.

In summary, choose Exely if international presence and reputation management are critical; go with ThinkReservations if your focus is on detailed revenue control and easy integration.

Is Exely HMS or ThinkReservations All-in-1 HMS Easier to Use?

Both platforms are rated highly for ease of use, with Exely at 4.88/5 and ThinkReservations at 4.8/5. Exely’s onboarding process is slightly more praised for its helpful support and intuitive interface, making staff adoption smoother.

ThinkReservations’ interface is known for its simplicity and quick learning curve, especially for staff familiar with reservations and property management. However, with 312 reviews compared to Exely’s 48, the latter’s recent feedback indicates a more consistent user experience.

Edge: Exely.

Which Has Better Features: Exely or ThinkReservations?

Exely offers 6 features unique to its platform, including native email marketing, online checkout, and guest feedback management—tools that support direct marketing and guest engagement. ThinkReservations boasts 11 exclusive features, such as real-time reporting, drag-and-drop tap chart, and integrated payment terminals, emphasizing operational control.

Shared features total 32, but if you seek features like automated assignments, shift planning, or PCI compliance, ThinkReservations provides a broader operational toolkit. For marketing-focused features, Exely’s unique offerings stand out.

Edge: ThinkReservations.

Which Has Better Customer Support: Exely or ThinkReservations?

Exely’s customer support scores at 4.9/5 with reviews highlighting responsive and attentive service, with many users noting quick issue resolution and ongoing improvements. Review quotes praise their continuous support and proactive updates.

ThinkReservations, with a 4.79/5 rating, is also highly rated for support, but some reviews mention slower responses during peak times. Its support team is described as friendly and knowledgeable, but Exely’s more recent review count and scores suggest slightly stronger support.

Edge: Exely.

Which Has More Integrations: Exely or ThinkReservations?

ThinkReservations offers 16 verified integrations, including major OTAs like Airbnb, Expedia, and TripAdvisor, along with advanced tools like TrustYou and INTELITY. Exely supports 8 verified partners, including industry staples like Booking.com and Oracle Hospitality.

If your hotel relies heavily on diverse OTA and POS integrations, ThinkReservations provides a wider ecosystem, simplifying channel management and operational workflows. For specific niche integrations, Exely’s selection may suffice.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Exely or ThinkReservations?

ThinkReservations has a significantly larger review base with 312 recent reviews and an average rating of 4.88/5, favored especially by small and independent properties. Users praise its ease of use, revenue features, and support, with comments like “It was the best of times” and “like adding another employee to our business.”

Exely’s ratings are lower overall (81.7 HTR Score, 0/5 overall rating) with only 48 reviews, but recent feedback emphasizes its intuitive interface and ongoing improvements. For newer reviews, ThinkReservations remains the more trusted choice.

Edge: ThinkReservations.

How Much Do Exely and ThinkReservations Cost?

Exely is priced at a flat $400 monthly fee, with no implementation or trial costs. ThinkReservations charges $1,100 monthly, also without implementation fees or trials.

While Exely offers a more affordable entry point, its pricing is straightforward. ThinkReservations’ higher cost reflects its broader feature set and larger integration ecosystem, potentially providing more value depending on your hotel’s needs.

What Type of Hotel Should Use Exely?

• Hotels that prioritize direct booking growth and reputation management.
• Properties seeking a customizable platform with native email marketing and online checkout.
• Boutique hotels and city-center properties aiming for international reach.
• Hotels that want automated guest feedback and rate shopping modules.
• Teams that are comfortable with a platform focused on continuous improvements.

Not ideal if you need extensive operational tools like shift planning or real-time reporting, as these are limited.

What Type of Hotel Should Use ThinkReservations?

• Small to medium properties looking for a comprehensive all-in-one system.
• Hotels prioritizing revenue management, upselling, and detailed reporting.
• Properties with a heavy OTA reliance needing seamless integrations.
• Teams seeking an intuitive, fast onboarding process with a robust booking engine.
• Hotels that value extensive operational tools such as digital registration, automated assignments, and PCI compliance.

Not ideal if your hotel operates in regions where Exely’s broader international presence is preferred.

Exely vs ThinkReservations: The Bottom Line for Hotels

Exely’s core advantage is its focus on direct bookings, reputation management, and international reach, making it ideal for boutique hotels and properties aiming to grow their online presence. Its user interface and support ratings suggest a reliable choice for hotels seeking a platform that evolves with their needs.

ThinkReservations excels in operational features, OTA integrations, and revenue management, making it perfect for small and independent hotels that want an all-in-one solution to optimize revenue and streamline daily tasks. Its extensive set of operational tools and broad integrations support a variety of hotel types.

If your hotel needs advanced marketing tools and international coverage, go with Exely. If your priority is revenue control, OTA management, and ease of use, ThinkReservations is the better choice.