Multi-Channel CRM by Bookboost vs. Olakala Suite:
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The Decision

Choosing the right hotel CRM & email marketing platform can transform how your team communicates with guests, boosts loyalty, and drives revenue. Bookboost by Bookboost, with its extensive features and recent positive reviews, leads the market, while Okanda’s Olakala Suite remains largely unreviewed and lacks recent user feedback. Your decision hinges on whether you prioritize proven performance with a substantial user base or explore an untested option.

If your hotel relies on multi-channel guest engagement, automation, and robust data insights, Bookboost offers a clear advantage. Conversely, if you’re interested in feedback management without demanding extensive features, Okanda might seem appealing, but its lack of recent reviews and integrations make it less compelling.

Is Bookboost or Okanda Better for Hotels?

Both platforms aim to help hotels enhance guest communication and satisfaction, but they diverge significantly in execution and market presence. Bookboost provides a comprehensive multi-channel CRM designed specifically for hospitality, offering email, SMS, and WhatsApp integration, along with automation and segmentation tools. Its user reviews confirm high satisfaction, with a 98.8 score, a 5-star overall rating, and 118 reviews, 33 of which are recent. Guests praise its intuitive interface, automation, and support.

In contrast, Okanda’s Olakala Suite is positioned as a feedback management system but has no recent reviews or detailed user feedback. Without documented features or customer experiences, it’s difficult to gauge its efficacy or ease of use. Its lack of verified integrations or market presence further diminishes its appeal.

The core question remains: do you want a proven, feature-rich CRM that enhances guest engagement daily, or are you exploring an untested platform with no recent user data? The answer favors Bookboost for hotels seeking reliable, actively supported solutions.

Bookboost vs Okanda: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-dense CRM designed for hospitality, go with Bookboost. It supports multi-channel messaging, automation, segmentation, and offers integrations with industry partners, making it ideal for hotels prioritizing personalized guest journeys and operational efficiency. Its high ratings and recent reviews confirm its effectiveness in real-world applications.

If your primary requirement is feedback collection and analysis, and you’re comfortable with an unverified platform, Okanda’s Olakala Suite might seem suitable. However, with no recent reviews or documented features, it’s a risky choice for hotels aiming to improve guest satisfaction through data insights.

Given current data, hotels that want a reliable, well-supported guest communication platform should opt for Bookboost. If your focus is solely on feedback management without the need for multi-channel outreach, then Okanda could fit, but it’s not recommended based on available evidence.

Is Bookboost or Okanda Easier to Use?

Bookboost’s user interface is widely praised, with a 4.66/5 ease-of-use rating, and reviews highlight its intuitive design and straightforward onboarding process. Its onboarding scores (4.64/5) and high customer support ratings (4.76/5) reinforce that your team will adapt quickly, reducing training time and operational disruption.

Okanda, on the other hand, lacks any published user ratings or review data, making it impossible to assess its ease of use or onboarding experience. Without recent reviews or user feedback, it’s uncertain whether Okanda’s platform is simple enough for your team to adopt without difficulties.

Edge: Bookboost.

Which Has Better Features: Bookboost or Okanda?

Bookboost offers a suite of 26 unique features tailored for hospitality, including email newsletters, campaign templates, personalization, guest profiles, segmentation, automation, and a guest feedback module. It also supports GDPR and CCPA compliance, API access, and A/B testing, making it highly versatile for marketing and guest management.

Okanda provides no documented features or integrations, relying solely on its feedback analysis capabilities. With zero verified features or recent user feedback, it’s clear that Bookboost’s added functionalities set it apart.

Edge: Bookboost.

Which Has Better Customer Support: Bookboost or Okanda?

Bookboost’s support ratings are impressive, with 4.76/5 and recent reviews praising its knowledgeable, responsive team and smooth onboarding process. Users report quick problem resolution and helpful guidance, which is vital during initial setup and ongoing operations.

Okanda has no available reviews or support ratings, leaving a significant information gap. Without recent customer feedback, it’s impossible to determine its support quality or responsiveness, making Bookboost the safer choice.

Edge: Bookboost.

Which Has More Integrations: Bookboost or Okanda?

Bookboost integrates with 35 verified partners, including RoomRaccoon, hotelkit, Sirvoy, and The Hotels Network, facilitating seamless data exchange and richer guest insights. These integrations support a more personalized and efficient guest experience, vital for modern hotel operations.

Okanda offers no documented integrations or verified partner connections, limiting its ability to connect with other systems. The absence of integrations restricts its utility for hotels seeking an interconnected tech stack.

Edge: Bookboost.

Which Do Hoteliers Rate Higher: Bookboost or Okanda?

Bookboost’s reviews are plentiful and recent, with 118 total reviews and 33 in the last six months. It maintains a 5/5 overall rating and a 9.56/10 NPS score, with 95% of users recommending it, confirming broad satisfaction across hotel segments—luxury, boutique, city center, and hostels alike.

Okanda has no reviews or recent feedback, preventing any assessment of user satisfaction. Without concrete ratings, it’s clear that Bookboost is the more trusted, proven option currently.

Edge: Bookboost.

How Much Do Bookboost and Okanda Cost?

Bookboost’s pricing starts at $600 per month, with no free tier, freemium options, or hidden fees. The platform’s cost reflects its extensive feature set, integrations, and support, making it an investment in guest communication and marketing.

Okanda does not publish pricing information or trial details, which raises concerns about transparency and value. Without clear pricing, it’s difficult to compare or justify its adoption over a well-priced, proven platform like Bookboost.

What Type of Hotel Should Use Bookboost?

• Hotels that want multi-channel guest communication via SMS, WhatsApp, and email.
• Teams seeking automation to save time and improve operational efficiency.
• Hotels that value extensive segmentation and personalized marketing.
• Brands aiming to increase direct bookings and customer loyalty.
• Hotels needing integrations with property management and booking platforms.

Not ideal if your hotel does not prioritize multi-channel outreach or automation, or if you require a simple, feedback-focused tool.

What Type of Hotel Should Use Okanda?

• Businesses primarily interested in customer feedback collection and analysis.
• Hotels seeking basic insights into guest satisfaction without complex automation.
• Teams with minimal integration needs or who prefer standalone feedback tools.
• Smaller operations aiming for straightforward feedback management.
• Hotels with limited IT support or training resources.

Not ideal if you want a comprehensive CRM with automation, multi-channel messaging, or proven support.

The Bottom Line for Hotels

Bookboost by Bookboost excels as a multi-channel CRM, offering a broad set of features, integrations, and proven performance. Its recent reviews and high satisfaction scores confirm it’s a reliable solution for hotels seeking to improve guest engagement and operational efficiency. Its extensive feature set and active support make it the clear choice for most hotels.

Okanda’s Olakala Suite, without recent reviews or documented features, remains untested and unproven. If your hotel’s goal is to enhance guest communication with a trusted platform, Bookboost’s track record makes it the smarter investment. For feedback management alone, consider its limitations and the lack of recent user data before exploring alternatives.

In conclusion, for hotels ready to invest in a proven, feature-rich CRM, Bookboost offers the confidence and support needed to succeed. If you’re considering Okanda, proceed cautiously and seek further validation, as current evidence favors Bookboost overwhelmingly.