Booking Factory vs. eviivo Suite™ HMS:
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The Decision

Choosing the right hotel management software can feel overwhelming, especially when both products aim to streamline your operations. Booking Factory and eviivo Suite™ serve similar purposes—helping you manage bookings, channels, and guest communication—but they do so with different strengths and weaknesses. Your decision hinges on what your hotel needs most: ease of use, feature depth, support quality, or integration options.

Booking Factory is a newer player with a limited but highly rated user base, while eviivo Suite™ boasts a robust history, extensive features, and a much larger, more recent review count. Which system aligns better with your hotel’s size, segment, and growth ambitions?

Is Booking Factory or eviivo Suite™ Better for Hotels?

Both products aim to simplify hotel management, but they diverge significantly in maturity, reviews, and feature set. Booking Factory offers a cloud-based platform with a focus on automation and integrations, and it scores a perfect 5 out of 5 for ease of use. However, it has only 11 reviews, none from the last six months, limiting confidence in its current performance.

In contrast, eviivo Suite™ has amassed 191 reviews, with 22 in the last six months, providing a clearer picture of ongoing customer satisfaction. It scores 87.72 overall, with a 1 out of 5 rating, which is low but reflective of user experiences. Does the limited recent feedback on Booking Factory concern you, or do you prefer the extensive recent insights from eviivo?

While Booking Factory emphasizes ease and automation, eviivo’s strength lies in its broad feature set, customer support, and proven track record across diverse property types. Are you prioritizing a newer, simpler system or a more established platform with comprehensive capabilities?

Booking Factory vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel is a small to midsize property seeking an intuitive, easy-to-learn system with automation and essential integrations, Booking Factory might be the better fit. Its high ease-of-use rating and cloud-based approach make onboarding straightforward and management less burdensome.

However, if your hotel needs advanced features such as guest feedback, revenue management, OTA synchronization, or a well-supported platform with a large, recent user base, eviivo Suite™ is the clear choice. Its 32 verified integrations and extensive feature list make it suitable for property owners aiming for growth and operational sophistication.

For hotels that prioritize quick deployment with minimal training, Booking Factory’s simplicity is attractive. Conversely, if your property requires a feature-rich environment to streamline complex operations, eviivo’s depth and support are more aligned.

Is Booking Factory or eviivo Suite™ Easier to Use?

Booking Factory scores an impressive 4.91 out of 5 on ease of use, reflecting its straightforward interface and simple onboarding process. Its reviews consistently highlight how quickly users adapt and find value, with comments like “User friendly, easy learning, informative reports,” and “support provided is very good.”

eviivo Suite™ is also rated highly at 4.48 out of 5, with many users praising its intuitive design and robust automation. Some mention that its interface, while user-friendly, could benefit from more modern design elements, but overall, staff find it manageable and efficient.

Edge: Booking Factory.

Which Has Better Features: Booking Factory or eviivo Suite™?

Booking Factory offers 33 shared features plus 3 exclusive ones, including GDPR compliance, rules-based room assignments, and ID/passport scanning. Its unique features focus on automation and operational control, particularly around integrations like RevControl and channel management via WuBook.

eviivo Suite™ has a broader feature set with 21 exclusive capabilities, such as guest feedback management, revenue and pricing modules, automated night audit, guest messaging, app integrations, and staff task management. Its extensive features support more complex operations and guest engagement.

Edge: eviivo Suite™.

Which Has Better Customer Support: Booking Factory or eviivo Suite™?

Booking Factory’s support scores a remarkable 4.82 out of 5, with reviews emphasizing “professional and responsive hotel support team” and “support provided is very good despite being on opposite sides of the planet.” Its recent reviews reflect consistent satisfaction and trustworthiness.

eviivo’s support is also rated highly at 4.57, with users praising the professionalism of onboarding and support staff, especially during training. However, some recent reviews cite frustrations with chat support and communication inconsistencies.

Edge: Booking Factory.

Which Has More Integrations: Booking Factory or eviivo Suite™?

Booking Factory supports 22 verified partners, including key integrations like Stripe, SiteMinder, and GuestRevu, with 7 shared partners with eviivo. Its integrations focus on channel management, payments, and automation.

eviivo Suite™ supports 32 verified integrations, including popular OTAs and tech solutions such as TripAdvisor, Experience Hotel, and PriceLabs. Its wider array of integrations enhances multi-channel distribution and revenue management.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: Booking Factory or eviivo Suite™?

Booking Factory, with only 11 reviews, has no recent ratings, making it difficult to gauge current sentiment. Its existing reviews are highly positive but scarce, which limits reliability.

eviivo Suite™ has 191 reviews, with an overall rating of 1 out of 5, but recent reviews paint a clearer picture. Many users appreciate its functionality and support, with some critical comments about support consistency and customization.

Given the volume and recency, eviivo’s ratings provide a more trustworthy gauge of user satisfaction.

Edge: eviivo Suite™.

How Much Do Booking Factory and eviivo Suite™ Cost?

Booking Factory does not list pricing publicly or offer a freemium version, suggesting a custom quote model. Its pricing likely aligns with its smaller, less mature market presence.

eviivo Suite™ costs $700 monthly, with no free tier or trial, positioning it as an investment for growing or established properties seeking extensive features. The pricing reflects its advanced capabilities and larger customer base.

What Type of Hotel Should Use Booking Factory?

• Hotels that prefer a straightforward, cloud-based system with easy onboarding.
• Properties seeking automation features like channel management and rate monitoring.
• Small to midsize hotels, bed & breakfasts, and boutique properties.
• Teams that want simple integration with essential third-party tools.
• Not ideal if your hotel requires deep guest engagement features or complex revenue management.

What Type of Hotel Should Use eviivo Suite™?

• Hotels and independent accommodation providers looking for a feature-rich platform.
• Properties that want automation in guest messaging, revenue management, and OTA syncing.
• Hotels aiming to expand their online presence through extensive integrations.
• Teams that need strong support, training, and ongoing development.
• Not ideal if your hotel prefers a minimal, easy-to-learn system without many advanced features.

The Bottom Line for Hotels

Booking Factory and eviivo Suite™ both aim to simplify hotel management, but their core differences are stark. Booking Factory offers a streamlined, intuitive experience suited for properties that prioritize ease and automation over extensive customization.

eviivo Suite™, on the other hand, provides a comprehensive suite of features, integrations, and support, making it better suited for hotels seeking growth and operational depth. Its larger recent review count and higher overall ratings make it the safer, more reliable choice for most hoteliers today.

If your hotel values ease of use and quick setup, Booking Factory might be enough. But for those needing advanced features, broader integrations, and proven support, eviivo Suite™ is the clear winner.