Clock HMS vs. eviivo Suite™ HMS:
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The Decision

Choosing between Clock HMS by Clock and eviivo Suite™ HMS by eviivo ultimately hinges on your hotel's specific needs, scale, and operational priorities. Both products address core hotel management challenges like reservations, distribution, and guest communication, but they diverge significantly in their approach, interface, and features. Where Clock offers a comprehensive, feature-rich platform with a strong track record and more recent reviews, eviivo’s focus is on simplicity and ease of use, especially for small-to-medium independent properties.

Given the recent reviews and higher overall ratings, it’s clear that eviivo’s Suite™ HMS has captured the current market’s confidence better than Clock. Does your hotel prioritize a robust, all-in-one management system or streamlined ease of operation? Let’s explore how these two solutions compare across key categories.

Is Clock HMS or eviivo Suite™ HMS Better for Hotels?

Both Clock and eviivo are designed to streamline hotel operations but serve different types of properties. Clock’s platform covers a broad spectrum of functionalities and integrates with numerous partners, making it suitable for hotels with complex needs, larger portfolios, or those seeking a highly customizable system. Conversely, eviivo’s platform emphasizes simplicity, rapid onboarding, and channel management, primarily appealing to small and independent hotels or B&Bs that want to grow direct bookings without fuss.

Clock has a solid reputation for its extensive feature set and integration options, supported by its 63 reviews, mostly recent. However, eviivo outperforms in overall user ratings, with 191 reviews, many of which are recent, indicating a strength in customer satisfaction and ongoing development. Are you looking for a scalable, feature-heavy solution or an intuitive system that gets the job done quickly?

Clock HMS vs eviivo Suite™ HMS: Which Should Your Hotel Choose?

If your hotel needs a versatile, all-encompassing PMS that can handle reservations, POS, event bookings, and detailed analytics, Clock is the better fit. Its advanced capabilities like integrated ID scanners and GDPR compliance make it suitable for properties that require more control and custom workflows. If your team prioritizes ease of use, rapid setup, and improving direct bookings with minimal staff training, eviivo’s platform will serve you better.

For hotels with a complex setup and larger staff, Clock’s deep integration options and customizable features provide the control needed for advanced operations. Conversely, small properties or boutique hotels aiming for quick deployment and straightforward management should lean toward eviivo’s streamlined interface and proven customer support.

Is Clock HMS or eviivo Suite™ HMS Easier to Use?

Clock scores a 4.73/5 for ease of use, supported by reviews praising its intuitive navigation and helpful onboarding. However, some users mention initial setup complexity and occasional lags, which can slow down staff adoption. Support is generally rated highly, but the learning curve can be steeper for less tech-savvy teams.

eviivo, with a 4.48/5 rating, is praised for its straightforward interface and quick onboarding process. Users frequently highlight its simplicity and the ability for staff to become proficient rapidly, which is crucial for small teams or new users. Edge: Clock.

Which Has Better Features: Clock or eviivo?

Clock offers 45 unique features, including POS, integrated ID scanners, rules-based room assignments, and GDPR compliance—features not available in eviivo. It also includes in-depth analytics, event bookings, and online check-in, making it suitable for hotels that need a comprehensive management platform.

eviivo provides 9 features exclusive to its system, such as native email marketing, website development, revenue management, automated night audits, and a dedicated mobile app. These features support direct sales and marketing efforts, particularly valuable for small, independent properties.

Edge: Clock.

Which Has Better Customer Support: Clock or eviivo?

Clock scores a 4.78/5 for customer support, with reviews citing quick, effective assistance and excellent responsiveness. Some users appreciate the ongoing support during onboarding, despite initial setup challenges. However, a few mention occasional delays in resolving more complex issues.

eviivo’s support is similarly rated at 4.57/5, with users emphasizing its professionalism and helpfulness, especially during onboarding and training. Nevertheless, some reviews point to communication issues in chat support, impacting the customer experience. Edge: Clock.

Which Has More Integrations: Clock or eviivo?

Clock boasts 111 verified partners, including major OTAs and revenue management systems, with 18 shared integrations with eviivo. Its extensive integration network supports a variety of operational tools, simplifying complex workflows for larger hotels.

eviivo has 32 verified partners, with key integrations for channel management and guest communication, including popular tools like PriceLabs and Guesttalk. While more limited, its integrations focus on essential hotel functions, perfect for small to midsize properties.

Edge: Clock.

Which Do Hoteliers Rate Higher: Clock or eviivo?

Clock's reviews are fewer (63), but recent ratings are very high, with a 4.88/5 overall score and 95% likelihood to recommend. Users appreciate its straightforward usability and support, especially for boutique and independent hotels.

eviivo, on the other hand, has a significantly higher review count (191), with a 1/5 overall rating but a 87.7/100 HTScore and 95% likelihood to recommend based on recent reviews. Its user base, mainly small B&Bs and independent hotels, praises its ease of use and customer service.

Edge: eviivo.

How Much Do Clock and eviivo Cost?

Clock is priced at a flat $600 monthly fee without implementation or trial fees, offering transparent, all-inclusive pricing. eviivo charges $700 monthly, also with no setup or trial fees, but its slightly higher cost may reflect its targeted simplicity and direct booking focus.

While both are premium-priced solutions, Clock’s slightly lower fee coupled with more features offers better value for larger hotels or those seeking extensive customization.

What Type of Hotel Should Use Clock?

• Hotels that need a full-featured management system, including POS, event booking, and detailed analytics.
• Properties with complex workflows requiring customizable rules and integrations.
• Hotels that operate across multiple channels and need advanced revenue management.
• Larger boutique hotels, resorts, or properties with a diverse set of operational needs.

Not ideal if your hotel:

• Has a small team or minimal technical support.
• Prefers a quick-to-deploy, simple interface.
• Prioritizes rapid onboarding over custom features.

What Type of Hotel Should Use eviivo?

• Small to medium independent hotels, B&Bs, and guesthouses.
• Properties aiming to grow direct bookings and reduce reliance on OTAs.
• Hotels that value simplicity, fast setup, and reliable customer support.
• Teams with limited IT resources or staff needing an intuitive platform.

Not ideal if your hotel:

• Requires extensive customization or complex workflows.
• Operates a large, multi-property portfolio.
• Needs in-depth analytics or advanced revenue management tools.

The Bottom Line for Hotels

Clock offers a comprehensive, feature-rich platform with extensive integrations, making it suited for hotels with complex needs and larger teams. Its recent reviews and high ratings show confidence from users managing diverse operations, but it can be more challenging to set up initially.

eviivo, with its higher overall ratings and focus on ease of use, is ideal for small and independent properties looking to improve direct bookings and simplify daily management. Its fewer features might limit scalability, but its strong support and recent positive reviews make it the top choice for many small-hotels.

If your hotel values a deep, customizable system that can grow with your operations, Clock is the way to go. If you prioritize simplicity, speed, and immediate results, eviivo should be your pick.