Counter vs. High Level Software:
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The Decision

Choosing between Counter by Counter and High Level Software hinges on your hotel's size, operational needs, and your team’s familiarity with property management systems. Counter excels at serving hostels and small accommodations with a straightforward, user-friendly approach, while High Level Software offers a broader, more integrated experience suited for larger hotels. Both aim to streamline operations, but their core functionalities and market presence differ markedly. Which solution aligns better with your operational goals?

Counter's strong focus on hostels and small properties, combined with its ease of use and extensive feature set, makes it a compelling choice for budget-conscious or fast-paced environments. Conversely, High Level Software’s limited review data and lack of recent feedback make it less clear whether it can meet the same level of operational support or user satisfaction. So, are you prioritizing a proven, user-loved system or exploring a more comprehensive, but less verified, platform?

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Is Counter or High Level Software Better for Hotels?

Counter stands out due to its high user ratings, with a recent overall score of 4.73/5 based on 54 reviews, and a 91% likelihood to recommend among hoteliers. Its customer support rating is 4.96/5, and ease of use is rated at 4.6/5, reflecting widespread satisfaction. In contrast, High Level Software has no recent reviews or ratings, leaving their performance and user experience uncertain.

Counter is primarily designed for hostels, with 83% of its user base in that segment, and caters to small hotels, inns, and boutique properties looking for an intuitive, mobile-friendly PMS. High Level Software’s lack of segment-specific data and recent reviews makes it difficult to gauge its suitability or reliability. Given the recent review volume and high ratings, Counter is clearly the more trusted choice for small accommodation providers today.

Counter vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a PMS with proven reliability, extensive reviews, and features tailored for hostels and small properties, go with Counter. Its user-friendly interface, integrated channel manager, payment processing, and automation tools support daily operations efficiently. If your hotel requires a system capable of handling complex revenue management, multi-property management, or detailed analytics—and you’re willing to navigate less proven software—then High Level Software might be worth exploring.

Counter’s numerous verified integrations, including Stripe, Goki, and SiteMinder, plus its dedicated support team, make it a safe choice for small to mid-sized hotels. High Level Software’s lack of visible integrations, recent reviews, and limited feature clarity makes it a riskier option without concrete evidence of user satisfaction. For immediate, proven results, Counter remains the clear choice.

Is Counter or High Level Software Easier to Use?

Counter scores 4.6/5 for ease of use, with many reviews emphasizing its intuitive interface and simple onboarding, especially for hostel staff. Hoteliers note that staff can quickly learn and teach the system, and its mobile app enables management from anywhere. Support responsiveness also contributes to smoother adoption, with many users praising Evelyn and Max for helpful, quick assistance.

High Level Software offers no recent user ratings or reviews, leaving their usability and onboarding process unverified. Without recent feedback, it’s impossible to judge whether it’s as easy or straightforward as Counter. Based on current data, Edge: Counter.

Which Has Better Features: Counter or High Level Software?

Counter boasts 19 features exclusive to its platform, including a channel manager, booking engine, automated night audit, guest CRM, multi-currency options, and ancillary revenue tracking. These features directly target hostel operations and small hotel needs, helping streamline day-to-day tasks and guest management.

High Level Software’s feature set remains unverified due to a lack of recent reviews, but it claims to integrate reservations, guest communications, and revenue analytics into one system. However, it offers no detailed feature comparison or unique functionalities. Given Counter’s extensive feature list and proven use cases, it edges out High Level Software for feature depth and focus.

Which Has Better Customer Support: Counter or High Level Software?

Counter’s customer support receives near-perfect ratings at 4.96/5, with reviews highlighting fast, professional assistance from team members like Evelyn and Max. Users consistently praise the responsiveness and helpfulness of their support team, which is crucial when implementing new systems.

High Level Software offers no recent review data or detailed support feedback, making it impossible to assess its support quality. Without verified support ratings or testimonials, the safe assumption is that Counter’s highly-rated, responsive support makes it the more reliable option. Edge: Counter.

Which Has More Integrations: Counter or High Level Software?

Counter integrates with seven verified partners, including major platforms like WuBook, SiteMinder, Cloudbeds, Stripe, and Goki. These integrations cover channel management, payment processing, and access control, simplifying multi-platform operations.

High Level Software has no publicly verified integrations listed, which could limit its ability to fit into existing tech stacks. Given Counter’s proven integration network and partner ecosystem, it clearly offers more operational flexibility and connectivity. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or High Level Software?

Counter’s recent reviews have earned it a high rating of 4.73/5, with 54 reviews in the last six months. Its users, mostly in the hostel segment, consistently praise the platform for ease of use, customer support, and feature set. Hotels that prefer simple, reliable tools with strong support also rate Counter highly.

High Level Software, lacking recent reviews and ratings, provides no recent data to suggest user satisfaction. Without current feedback, we cannot confidently assess how it performs or how hoteliers perceive it. Based on available data, Edge: Counter.

How Much Do Counter and High Level Software Cost?

Counter does not list explicit pricing, but it is a free PMS with optional paid add-ons such as payment processing. Its no-cost base model makes it highly accessible for small hostels and budget properties.

High Level Software similarly does not publish specific prices, but the absence of clear pricing options suggests it might be a customized or enterprise solution, possibly involving higher costs. For small hotels seeking a budget-friendly, transparent solution, Counter’s free model offers significant value.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels, budget accommodations, or small inns.
• Teams that need an easy-to-learn, mobile-accessible PMS.
• Properties prioritizing rapid onboarding and customer support.
• Hotels seeking integrated channel management and automation.
• Businesses focused on reducing manual tasks with automated payments and night audits.

Not ideal if:

• You manage a large resort or chain requiring complex revenue analytics.
• Your hotel needs highly customizable, enterprise-grade features.
• You require extensive multi-property management.

What Type of Hotel Should Use High Level Software?

• Larger hotels or multi-property operators seeking integrated reservation and revenue management.
• Teams that rely on detailed analytics and reporting to optimize revenue.
• Hotels needing robust automation for check-ins, invoicing, and guest communication.
• Properties looking to centralize operations into one platform for operational efficiency.

Not ideal if:

• You prioritize proven, highly-rated solutions with extensive reviews.
• You operate in regions where support and integrations are critical.
• Your hotel is small or budgets are limited, as no clear pricing or recent verified reviews are available.

The Bottom Line for Hotels

Counter by Counter is the more established, highly-rated PMS, especially suited for hostels and small hotels. Its ease of use, broad feature set, and extensive integrations make it a practical choice for daily operations and guest management.

High Level Software appears to offer a comprehensive platform, but the lack of recent reviews and performance data makes it difficult to recommend confidently. It may suit larger, more complex properties if proven features and support are verified.

If your hotel values reliability, proven customer satisfaction, and extensive integrations, Counter is the clear choice. For larger hotels with advanced analytics needs and willing to explore unverified options, High Level Software could be considered—though caution is advised.