Counter vs. hotsoft by planet:
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The Decision

Choosing between Counter by Counter and hotsoft by planet / Hoist hinges on your property type, operational needs, and the support ecosystem. Counter is a free, specialized PMS for hostels with a proven track record, while planet / Hoist offers a broader enterprise option with limited recent user feedback. Both aim to streamline management but diverge significantly in features, user experience, and market presence. Which product aligns better with your growth plans?

Counter focuses solely on hostels, emphasizing ease of use and automation, while planet / Hoist targets larger hotel operations with more complex needs. Your decision depends on whether you prioritize simplicity and community support or scalable features for bigger properties.

Is Counter or planet / Hoist Better for Hotels?

Counter is a free, mobile-friendly PMS designed specifically for hostels, boasting a 4.73/5 overall rating with 54 reviews, mostly recent. Its core strength is its ease of use, with an average ease score of 4.6/5, and customer support rated at 4.96/5, praised for responsiveness and helpfulness.

In contrast, planet / Hoist scores zero across all categories, with no recent reviews or user feedback, making it impossible to assess its current performance. The lack of recent data and user engagement suggests it’s not actively supporting hotels or hostels today.

Both products aim to solve property management challenges—Counter simplifies hostel operations with automation and integrations, while planet / Hoist appears to lack recent updates or a proven track record. Which platform do you trust to meet your needs?

Counter vs planet / Hoist: Which Should Your Hotel Choose?

If your hotel is a hostel or small property seeking an intuitive, budget-friendly PMS with strong reviews and active support, go with Counter. Its 54 recent reviews and high satisfaction ratings make it a dependable choice for hostels needing basic to intermediate management features.

If your property operates on a larger scale or requires complex enterprise features, planet / Hoist’s limited evidence and absence of recent reviews suggest it may not meet your expectations. Currently, Counter’s proven reputation makes it the safer, more reliable option for small to medium properties.

Is Counter or planet / Hoist Easier to Use?

Counter scores a 4.6/5 on ease of use, with reviewers highlighting its clean, simple interface that is mobile-friendly and quick to learn. Onboarding is rated at 4.7/5, and staff find it straightforward to adopt, reducing training time.

planet / Hoist scores zero across all usability metrics due to no recent reviews or user feedback, leaving its user experience unverified. Given Counter’s strong ratings and active user base, it clearly maintains a user-friendly environment.

Edge: Counter

Which Has Better Features: Counter or planet / Hoist?

Counter offers 19 unique features, including a channel manager, payment processing, booking engine, calendar view, custom rates, and automated night audit—features that are not available in planet / Hoist. It also provides guest CRM, multi-currency, multi-lingual support, and ancillary revenue tracking.

planet / Hoist has no documented features or recent updates, making it difficult to compare or confirm its capabilities. Counter’s extensive feature set tailored for hostel management gives it a decisive edge.

Edge: Counter

Which Has Better Customer Support: Counter or planet / Hoist?

Counter’s customer support scores 4.96/5, with reviews praising its quick, helpful responses and dedicated staff like Evelyn and Max. Hoteliers consistently mention their support team’s professionalism as a key strength, although some note slower responses in certain time zones.

There are no recent reviews or support ratings for planet / Hoist, indicating a lack of current user engagement or support activity. With a proven support team actively assisting users, Counter is clearly the stronger choice here.

Edge: Counter

Which Has More Integrations: Counter or planet / Hoist?

Counter integrates with seven verified partners, including industry leaders like SiteMinder, Cloudbeds, Stripe, and Goki. These integrations facilitate channel management, payment processing, and access control, streamlining operations across platforms.

planet / Hoist supports only two verified integrations, with no shared partners or recent updates. Counter’s broader integration ecosystem makes it more adaptable for varied operational needs.

Edge: Counter

Which Do Hoteliers Rate Higher: Counter or planet / Hoist?

Counter’s 54 reviews in the last six months average 4.73/5, with hostels heavily represented (83%) and positive feedback on its simplicity, support, and automation. Smaller properties like B&Bs and boutique hotels also rate it highly, around 4.75/5.

planet / Hoist has no recent reviews or ratings, leaving its user satisfaction unquantified. Based on current data, Counter’s high, recent ratings make it the preferred choice among small to medium properties.

Edge: Counter

How Much Do Counter and planet / Hoist Cost?

Counter does not publicly list a price but is described as a free PMS. There are no implementation or subscription fees, making it highly accessible for small properties.

planet / Hoist’s pricing details are unavailable, and no trial or demo information is provided. Given the lack of transparent pricing, Counter’s free model offers a significant advantage for budget-conscious hoteliers.

What Type of Hotel Should Use Counter?

• Hotels that operate as hostels, B&Bs, or small inns, especially those with limited budgets.
• Teams seeking an easy-to-use system with quick onboarding and minimal training.
• Properties prioritizing automation, integrated payments, and mobile management.
• Hoteliers who value responsive support and active community engagement.
• Not ideal if your hotel requires advanced revenue management, complex group bookings, or extensive reporting.

What Type of Hotel Should Use planet / Hoist?

• Larger hotels or chains with complex operational needs.
• Teams needing extensive customization or integration with legacy systems.
• Properties requiring detailed reporting, revenue management, or enterprise-level features.
• Hotels looking for a well-established platform with a long history.
• Not ideal if you need recent reviews, active support, or proven usability for small properties.

The Bottom Line for Hotels: Counter vs planet / Hoist

Counter is a specialized PMS for hostels and small properties, offering an intuitive interface, rapid onboarding, and a rich set of automation features. Its high customer satisfaction and active support community make it a safe, reliable choice for budget-conscious or startup hoteliers.

planet / Hoist, despite being a longstanding platform, lacks recent user data and reviews, making its current performance uncertain. It may suit larger, enterprise-level hotels with complex needs, but without current reviews, its suitability remains unverified.

If your hotel values ease of use, active support, and proven features, Counter clearly outperforms. For larger or more complex properties, further investigation into planet / Hoist’s current capabilities is advised—though, based on available data, Counter is the recommended choice.