Counter vs. Oasis PMS:
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The Decision

Your hotel is evaluating two property management systems—Counter by Counter and Oasis PMS by Oasis Hospitality Software Ltd—to streamline operations, improve guest experience, and boost revenue. While both aim to centralize management tasks, Counter offers a suite of features tailored specifically for hostels and small properties, whereas Oasis PMS presents a broader platform suited for larger hotels and resorts. The key question is which system aligns best with your property's size, needs, and growth plans.

Counter has gained notable traction with 54 recent reviews, a high overall rating of 4.73/5, and a strong user recommendation rate of 91%. Oasis PMS, however, has no recent reviews or ratings, making it difficult to assess current user satisfaction. Considering the recency and volume of Counter's reviews, it remains the more reliable choice for your decision.

Is Counter or Oasis PMS Better for Hotels?

Counter and Oasis PMS target different segments within the hospitality industry. Counter, designed specifically for hostels, offers a user-friendly interface, automated features, and integrations like point-of-sale (POS) systems, which are highly praised by hostel operators. Conversely, Oasis PMS is positioned as a more extensive system for hotels and resorts, offering reservation management, billing, and guest communication—but without recent user feedback to confirm its performance.

Counter's reviews highlight its simplicity and ease of use, with a 4.6/5 ease rating and positive comments about its intuitive design. Oasis PMS, lacking recent reviews, does not provide current insights into user experience or satisfaction levels. This makes Counter the preferable choice, especially if your property is a hostel or small hotel seeking a proven, user-friendly PMS.

Which Has Better Features: Counter or Oasis PMS?

Counter offers 19 exclusive features, including a channel manager, booking engine, payment processing, calendar view, guest CRM, multi-currency handling, and automated night audits—features critical for hostel operations. Oasis PMS's feature set is not specified in detail, but no unique features are listed, and the platform lacks recent reviews confirming its capabilities.

Counter's extensive feature list is tailored for hostel management and small property needs, making it a comprehensive tool for streamlining operations. Oasis PMS's broader market positioning suggests it may have similar core features, but without concrete data, Counter's feature advantage is clear.

Edge: Counter

Which Has Better Customer Support: Counter or Oasis PMS?

Counter's support ratings are outstanding, with a 4.96/5 score and numerous reviews praising its responsiveness. Hoteliers mention staff like Evelyn and Max for their quick, professional assistance, emphasizing the importance of reliable support for smooth operations.

Oasis PMS does not have recent reviews or ratings, making it impossible to evaluate its customer support quality. Given the importance of dependable support in PMS implementation and daily use, Counter clearly has the edge.

Edge: Counter

Which Has More Integrations: Counter or Oasis PMS?

Counter integrates with seven verified partners, including major platforms like SiteMinder, Cloudbeds, and Stripe, facilitating connectivity with popular OTAs and payment providers. Oasis PMS also lists seven verified partners, but without specific details on the integrations, Counter’s partnerships appear more targeted and well-established for hospitality.

Counter’s integrations support central revenue streams, online bookings, and contactless payments, which are essential for modern properties. Oasis PMS’s integrations are less specified, giving Counter the advantage here.

Edge: Counter

Which Do Hoteliers Rate Higher: Counter or Oasis PMS?

Counter boasts 54 recent reviews, a 4.73/5 overall rating, and a 91% likelihood of recommendation, predominantly from hostel operators. Oasis PMS has no recent reviews or ratings, preventing any current satisfaction assessment.

Given the volume and recency of Counter’s positive feedback, it’s clear hoteliers value its usability, support, and features. Without recent Oasis reviews, it cannot be considered a comparable option at this time.

Edge: Counter

How Much Do Counter and Oasis PMS Cost?

Both products do not publicly disclose pricing details; they lack trial options or transparent fee structures. Typically, such systems are priced based on property size, features, and contract length, but without specific data, your hotel would need direct vendor contact for quotes.

Considering the lack of transparent pricing, evaluate your budget and feature needs carefully before engaging with either provider.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels or small properties, primarily seeking an affordable, easy-to-use PMS.
• Teams that need quick onboarding and minimal training.
• Properties emphasizing automation like payment processing and night audits.
• Hotels that value strong customer support and mobile management.

Not ideal if your hotel requires advanced revenue management, complex group bookings, or extensive customization.

What Type of Hotel Should Use Oasis PMS?

• Larger hotels, resorts, or properties with multiple units needing a centralized management system.
• Teams that want integration with a broad array of enterprise-level tools.
• Hotels looking for detailed reservation and billing management across multiple channels.
• Properties with a focus on personalized guest communication and extensive reporting.

Not ideal if your property is a small hostel or boutique hotel seeking a lightweight, straightforward PMS.

The Bottom Line for Hotels

Counter, with more recent reviews, a high overall rating, and a broad feature set tailored for hostels, is the clear choice for small to medium properties. Its ease of use, support, and integrations make it a practical solution for hoteliers prioritizing operational efficiency and guest satisfaction.

Oasis PMS lacks recent feedback, making it difficult to assess current performance. It may suit larger properties or resorts seeking a comprehensive enterprise system but is not recommended without further evaluation.

If your hotel needs a proven, user-friendly PMS with dedicated hostel features, go with Counter. If you operate a large resort or complex property and can evaluate Oasis PMS further, it could be worth exploring—once more recent user insights are available.

In conclusion, for most hoteliers in the decision-making stage today, Counter remains the more reliable, well-supported choice backed by recent, positive user feedback.