DayPass vs. MyStay:
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The Decision

Choosing between DayPass and MyStay hinges on your hotel’s specific needs for upselling and guest engagement. Both platforms aim to enhance revenue and guest experience, but they differ significantly in scope, features, and regional presence. DayPass primarily targets leisure and recreation venues with a focus on amenities packages, while MyStay offers a broader guest communication and contactless experience platform. Which solution better aligns with your hotel’s operational goals?

DayPass delivers a straightforward upselling tool with limited integration options and a niche focus, whereas MyStay provides a comprehensive guest engagement suite with extensive integrations and a strong regional footprint. Are you prioritizing leisure amenity sales or guest communication?

Is DayPass or MyStay Better for Hotels?

DayPass is designed for hotels and venues looking to increase revenue via leisure amenities like pools, beaches, and F&B packages. Its core strength lies in managing availability and promotion of these amenities, making it ideal for hotels with leisure facilities seeking to boost ancillary sales.

MyStay, by contrast, caters to hotels aiming for a seamless, contactless guest experience with integrated communication and upselling capabilities. Its focus on pre-, during, and post-stay messaging, digital marketing, and online check-in makes it suitable for hotels wanting to optimize operational flow and guest satisfaction.

While DayPass boasts a single review with a perfect 5/5 rating, it lacks recent or extensive feedback, making its long-term effectiveness uncertain. Conversely, MyStay has 41 reviews, all recent and with an average rating of 4.82/5, signaling stronger confidence.

Do you need a niche tool for amenities promotion or a versatile platform for full guest engagement?

DayPass vs MyStay: Which Should Your Hotel Choose?

If your hotel operates leisure venues like pools, beaches, or F&B outlets and seeks to drive ancillary revenue, DayPass is a logical choice. Its features like dynamic upgrade pricing and multi-property dashboards are tailored to venues with multiple leisure spaces.

If your hotel prioritizes contactless check-in, personalized communication, and targeted upselling across various services, MyStay is the better fit. It offers a broader set of features, including automated guest messaging, digital catalogs, and PMS integration, making it suitable for hotels aiming to create a seamless, personalized guest experience.

For hotels with a regional presence in Europe or North America seeking extensive integrations and a strong reputation, MyStay’s 30 verified partners and 41 recent reviews make it the more credible choice. Conversely, if your focus is solely on leisure amenities in North or South America, DayPass’s niche focus might suffice.

In summary, opt for DayPass if your core revenue stems from leisure amenities. Choose MyStay for a holistic guest engagement platform that supports diverse hotel types and regions.

Is DayPass or MyStay Easier to Use?

DayPass’s ease of use appears solid with a 4/5 rating, but it has only one review, which limits confidence. Its onboarding is rated 5/5, and support is rated 5/5, indicating a straightforward setup from the vendor’s perspective. However, limited feedback means actual user experiences are less documented.

MyStay scores slightly higher at 4.85/5 and has 41 recent reviews, many praising its intuitive interface and smooth onboarding experience (rated 4.66/5). Users highlight quick implementation, especially when integrated with PMS, and appreciate the clarity of the digital tools.

Edge: MyStay.

Which Has Better Features: DayPass or MyStay?

DayPass offers three unique features: dynamic upgrade pricing, multi-property/chain dashboards, and gift vouchers/prepaid experiences. These are tailored for venues seeking to maximize leisure sales across multiple locations and promote special offers.

MyStay provides four features exclusive to its platform: room upgrade merchandising, ancillary product merchandising, segmentation, and offer orchestration (booking to post-stay). These enable extensive personalization, cross-selling, and targeted campaigns, making it a more versatile tool for guest engagement.

Both platforms share five core features, but MyStay’s broader set of exclusive features provides more avenues for revenue growth. Considering the number of features, MyStay’s 4 unique offerings give it a clear edge.

Edge: MyStay.

Which Has Better Customer Support: DayPass or MyStay?

DayPass’s customer support is rated 5/5 based on a single review, with praise for their responsiveness and guidance. However, the lack of additional reviews makes this rating less representative.

MyStay’s support is rated 4.85/5 with 41 recent reviews, where users commend its quick, helpful responses and proactive communication. Many reviews emphasize the support team’s ongoing assistance and the platform’s ease of implementation.

Given the volume and recency of reviews, MyStay demonstrates more consistent support satisfaction.

Edge: MyStay.

Which Has More Integrations: DayPass or MyStay?

DayPass features 2 verified partners, including Oracle Hospitality, with only 1 shared integration. Its limited partner ecosystem might restrict seamless data exchanges or feature extensions.

MyStay boasts 30 verified integrations, including major PMS and channel management systems, with 1 shared partner (Oracle Hospitality). Its extensive partner network enables smoother data flow, automation, and broader functionality.

For hotels needing a wide array of integrations, especially with PMS or channel managers, MyStay’s ecosystem provides a significant advantage.

Edge: MyStay.

Which Do Hoteliers Rate Higher: DayPass or MyStay?

DayPass has only one review, which is positive, but the lack of recent or multiple reviews makes it difficult to gauge overall satisfaction for diverse hotel segments.

MyStay’s 41 reviews, predominantly recent, yield an average rating of 4.82/5. Hotels across various segments, including boutique, city center, and serviced apartments, rate it highly, particularly for its usability and support.

Given the volume and quality of recent reviews, hoteliers rate MyStay substantially higher.

Edge: MyStay.

How Much Do DayPass and MyStay Cost?

DayPass’s pricing is $100 per month, with no free trial, freemium, or tiered options mentioned. Its straightforward pricing suggests a simple model but might lack scalability or features for larger operations.

MyStay charges $400 monthly, with no trial or freemium options. Its higher price reflects its broader feature set, extensive integrations, and regional focus.

Pricing should be weighed against features and support; MyStay’s higher cost may be justified for hotels seeking a comprehensive platform.

What Type of Hotel Should Use DayPass?

• Hotels with substantial leisure facilities like pools, beaches, or F&B outlets aiming to upsell amenities.
• Venues operating multiple leisure venues across locations seeking dashboard visibility.
• Hotels interested solely in leisure experience promotion, not full guest engagement.
• Teams that prefer simple, focused upselling tools without extensive guest communication features.
• Not ideal if your hotel wants a broader guest engagement platform or operates outside leisure-focused venues.

DayPass’s niche focus makes it ideal for hotels in resort, beach, or pool-centric properties.

What Type of Hotel Should Use MyStay?

• Hotels seeking to enhance guest experience through personalized communication and automated messaging.
• Properties aiming for contactless check-in/out with digital payments.
• Hotels looking to maximize revenue via cross-selling and upsell features, including ancillary products.
• Hotels with regional presence in Europe or North America needing broad PMS integrations.
• Teams that want a single platform for pre-stay marketing, onsite engagement, and post-stay follow-up.
• Not suitable for hotels with minimal digital infrastructure or those solely focused on leisure amenities.

MyStay suits boutique hotels, city hotels, serviced apartments, and resorts prioritizing operational efficiency and guest personalization.

The Bottom Line for Hotels

DayPass offers a focused solution for leisure venues looking to drive revenue from amenities like pools and beaches. Its core features are simple but limited, and its regional presence is more focused on North and South America.

MyStay, with a comprehensive suite of guest communication, upselling, and contactless features, appeals to hotels across multiple segments and regions. Its broad integrations and high review volume provide confidence in its ability to support diverse operational needs.

If your hotel’s primary goal is to promote leisure amenities, DayPass might be enough. But for hotels seeking a versatile platform that covers guest engagement, operational automation, and revenue maximization, MyStay is the clear choice. It’s more proven, well-reviewed, and regionally extensive, making it the safer, more scalable investment.