eviivo Suite™ HMS vs. Optima HMS:
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The Decision

When choosing between eviivo Suite™ HMS by eviivo and Optima HMS by Priority Software, your team needs a hotel management system that simplifies operations while boosting revenue. Both products aim to streamline reservations, channels, and guest management, but they differ significantly in user experience, review recency, and regional presence.

eviivo has a clear advantage with more recent reviews and a stronger presence among independent and small-scale properties. The question is, which solution aligns better with your hotel’s size, location, and operational priorities?

Is eviivo Suite™ or Optima HMS Better for Hotels?

eviivo Suite™ and Optima HMS are both designed to centralize hotel operations, but they serve different segments and regions. eviivo's platform is tailored for independent hotels, B&Bs, and vacation rentals, especially in the UK and Europe, whereas Priority Software's Optima is geared toward larger, global chains and resorts, with a broader international reach.

While eviivo emphasizes ease of use and seamless OTA integrations, Optima offers extensive global distribution capabilities and AI-powered tools. Do you prioritize quick onboarding and local integrations, or do you need a platform with extensive global channel connectivity?

Furthermore, eviivo’s reviews over the past six months are significantly more recent and plentiful, giving it a clearer picture of current user satisfaction. Priority’s reviews are sparse and outdated, making eviivo the more reliable choice based on recent customer experiences.

eviivo Suite™ vs Optima HMS: Which Should Your Hotel Choose?

If your hotel is an independent property, B&B, or vacation rental primarily based in North America, Europe, or South America, eviivo is likely the better fit. Its 191 reviews, with a high overall rating of 1/5 (which appears to be a data error, but its HTS score is high), reflect a broad user base that values ease of use, integrations, and customer support.

Conversely, if your hotel is part of a global chain, resort, or requires advanced revenue management and extensive booking site integrations, Optima's focus on open architecture and marketplace integrations makes it more suitable. Its limited reviews and absence of recent feedback are drawbacks, but its long-standing presence with larger properties remains relevant.

In summary, choose eviivo if your focus is small to medium independent properties with a need for straightforward management, and Optima if your hotel is a larger, global operation seeking extensive distribution and automation.

Is eviivo Suite™ or Optima HMS Easier to Use?

eviivo scores a 4.48/5 for ease of use, with many users praising its intuitive interface and straightforward onboarding. Recent reviews highlight that staff find eviivo quick to adopt, citing their onboarding rating of 4.38/5 as evidence of a smooth transition.

In contrast, Optima boasts a perfect 5/5 rating for ease of use, but this score is based on limited reviews that are not recent, making it harder to gauge current user experience.

Given the more extensive and fresh feedback, your team will likely find eviivo’s platform easier to navigate and implement.

Edge: eviivo Suite™.

Which Has Better Features: eviivo Suite™ or Optima HMS?

eviivo offers five features exclusive to its platform, including Pricing Intelligence, Centralized Messaging, Guest and Employee Messaging, and Ancillary Revenue Tracking—tools that enhance operational control and guest engagement.

Priority Software, on the other hand, offers four unique features like Point of Sale, Integrated ID & Passport Scanner, Rules-Based Room Assignments, and GDPR Compliance, targeting larger properties with complex needs.

Overall, eviivo’s feature set caters specifically to small and independent properties that need simple yet effective tools, whereas Optima’s features suit larger, multi-property operations that demand advanced automation.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo Suite™ or Optima HMS?

eviivo's customer support scores 4.57/5 based on recent reviews, with users highlighting helpful and professional service, notably praising staff like Mr. Guetif. One reviewer states, “eviivo’s support is quick and always ready to assist,” emphasizing its responsiveness.

Priority Software also rates a perfect 5/5, with users appreciating the around-the-clock support and quick problem resolution. However, the limited number of recent reviews diminishes confidence in its current support quality.

Based on current data, eviivo’s support is more proven and accessible for small properties seeking reliable help.

Edge: eviivo Suite™.

Which Has More Integrations: eviivo or Priority Software?

eviivo integrates with 32 verified partners, including major OTAs and channel managers like Expedia, Booking.com, and TripAdvisor, with several unique integrations such as Experience Hotel and Hotelchamp.

Priority Software connects with 40 verified partners, including STR, TrustYou, and Vertical Booking, offering broader marketplace options. Shared partners include Canary Technologies, D-Edge, and Duve.

While Priority boasts more integrations overall, eviivo’s focus on popular OTAs and niche partners make it more practical for independent hotels targeting direct bookings.

Edge: Priority Software.

Which Do Hoteliers Rate Higher: eviivo or Priority Software?

eviivo has 191 reviews, with recent feedback consistently praising its ease of use and customer service. Its overall rating of 1/5 seems inconsistent but is likely a data error; its HTS score is high, and recent reviews are overwhelmingly positive, with a 95% likelihood to recommend.

Priority’s two reviews are outdated and less detailed, with a perfect 5/5 rating, but no recent feedback or extensive user base to support current satisfaction.

Given the volume and recency of reviews, eviivo’s hotelier ratings are more reliable indicators of performance.

Edge: eviivo Suite™.

How Much Do eviivo and Optima Cost?

eviivo’s pricing model begins at $700 per month, with no free tier or trial, making it a straightforward but potentially costly investment for small properties. There is no indication of discounts or tiered pricing.

Priority Software’s pricing is not publicly disclosed, but as a platform serving larger hotels and chains, it typically involves custom quotes and enterprise-level negotiations.

For small to medium properties, eviivo’s clear pricing provides transparency, whereas Optima’s costs are likely higher and tailored for extensive operations.

What Type of Hotel Should Use eviivo?

Hotels that benefit from eviivo include:

• Independent B&Bs, inns, and vacation rentals seeking simple channel management.
• Small hotels wanting an affordable, easy-to-implement platform.
• Properties with limited IT resources that prioritize onboarding and customer support.
• Hotels that mainly operate in regions where eviivo has a strong presence, like Europe and North America.

Not ideal if:

• Your property is part of a large chain or resort needing extensive automation.
• You require advanced revenue or rate management features.
• Your hotel operates primarily outside eviivo’s regional focus.

What Type of Hotel Should Use Optima?

Hotels that should consider Optima include:

• Large resorts, chains, or multi-property groups needing centralized management.
• Hotels looking for extensive global distribution including GDS and IDS markets.
• Properties that prioritize automation and AI-driven insights.
• Hotels in regions where Priority has a strong local presence, especially in Europe and the Middle East.

Not ideal if:

• You operate a small independent property.
• You prefer a platform with a straightforward, low-cost onboarding process.
• Your primary need is easy-to-use channel management without complex automation.

eviivo Suite™ vs Optima HMS: The Bottom Line for Hotels

The core difference is that eviivo focuses on small to medium independent properties, emphasizing ease of use, local integrations, and customer support. Optima targets larger, global hotel groups with a suite of automation and distribution tools, but with less recent user feedback.

Choose eviivo if your hotel is an independent property seeking straightforward management and proactive support. Its recent reviews and strong regional presence make it more trustworthy for small-scale operators.

Optima is better suited if your hotel is part of a larger chain or resort, needing extensive distribution channels, automation, and a customizable platform, despite limited recent customer feedback.

In conclusion, for most small to mid-sized independent hotels, eviivo offers a more reliable, well-reviewed solution. Larger, multi-property operators should carefully evaluate Optima’s broader distribution and automation features, but consider the lack of recent reviews before making a decision.