eviivo Suite™ HMS vs. RoomRaccoon HMS:
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The Decision

Choosing the right hotel management software is crucial for streamlining operations, increasing revenue, and enhancing guest experience. Both eviivo Suite™ HMS by eviivo and RoomRaccoon HMS by RoomRaccoon aim to simplify your hotel's daily tasks, but they cater to slightly different needs and hotel profiles. To make an informed decision, you need to understand their core strengths, weaknesses, and how each aligns with your property's size, market, and operational goals.

eviivo excels in serving a broad range of independent accommodations, especially in the UK and Europe, with a focus on B&Bs and small hotels. RoomRaccoon, on the other hand, is favored by smaller properties worldwide, especially those seeking automation and revenue optimization tools. Which software will help your team grow and operate more efficiently?

Is eviivo Suite™ or RoomRaccoon Better for Hotels?

eviivo has been a staple for independent accommodations since 2004, with a focus on ease of use and strong OTA integrations, especially in Europe and the UK. RoomRaccoon, founded in 2017, leans heavily on automation, native features, and an intuitive interface, with a growing global presence. While eviivo’s 191 reviews provide a solid base, RoomRaccoon’s 484 reviews and recent feedback give it a clearer picture of ongoing performance.

Both products aim to improve booking, channel management, and guest communication, but eviivo emphasizes simplicity and integration with legacy systems, while RoomRaccoon offers more automation features and native tools. Are you seeking a straightforward solution or a more technologically advanced platform?

RoomRaccoon vs eviivo: Which Should Your Hotel Choose?

If your hotel is a small, independent property aiming to boost direct bookings, reduce manual work, and utilize automation, RoomRaccoon is the better fit. It has a 4.95/5 overall rating from nearly 500 reviews, with a focus on user-friendliness and automation that can save hours daily.

Conversely, if your property operates in a highly integrated environment, relying on existing legacy systems, or is based primarily in the UK or Europe, eviivo’s broad integrations, especially with OTAs and billing systems, make it a suitable choice. Its strong customer service reputation and large market share in B&Bs and inns are notable advantages.

Is eviivo Suite™ or RoomRaccoon Easier to Use?

eviivo’s ease of use scores 4.48/5 based on user reviews, with many praising its intuitive booking and billing processes, though some mention interface design could improve. Its onboarding experience is rated 4.38/5, and users appreciate its familiar setup, especially for those transitioning from legacy systems.

RoomRaccoon scores even higher at 4.87/5, with users praising its modern, responsive interface and straightforward onboarding process. Its support team’s responsiveness and training resources contribute to a smoother adoption.

Edge: RoomRaccoon.

Which Has Better Features: eviivo Suite™ or RoomRaccoon?

eviivo offers 16 exclusive features, including native email marketing, guest CRM, integrated CRS, and tablet/kiosk check-in, adding a layer of direct marketing and guest management. It also supports centralized messaging and employee communication, suitable for properties with multiple staff.

RoomRaccoon provides 19 features exclusive to its system, such as loyalty program integration, multi-currency handling, website integration, and POS. Its standout features include AI-powered pricing, automated upselling, and multi-room bookings, ideal for revenue-focused hotels.

Edge: RoomRaccoon.

Which Has Better Customer Support: eviivo or RoomRaccoon?

eviivo’s customer support scores 4.57/5, with many reviews highlighting professionalism and quick resolutions, especially during onboarding and training. Some reviews, however, mention inconsistent chat support communication, with occasional difficulties in problem resolution.

RoomRaccoon scores slightly higher at 4.74/5, with numerous reviews praising prompt, helpful support and ongoing responsiveness. Users report that their issues, from technical glitches to onboarding, are addressed quickly and effectively.

Edge: RoomRaccoon.

Which Has More Integrations: eviivo or RoomRaccoon?

eviivo features connections with 32 verified partners, including major OTAs like Booking.com and Expedia, as well as industry players like Hotelchamp and PriceLabs. Its integrations focus on channel management, revenue management, and guest engagement.

RoomRaccoon boasts 88 verified partners, including Experience Hotel, TripAdvisor, and Sage. Its extensive marketplace supports over 300 integrations, covering PMS, POS, payment, and marketing tools, offering more flexibility for complex setups.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: eviivo or RoomRaccoon?

RoomRaccoon’s overall rating of 4.95/5 from 484 reviews makes it the more highly-rated product, with many small hotels and B&Bs praising its simplicity and automation. Recent reviews emphasize its ability to streamline operations and increase revenue, with some users reporting up to 60% RevPAR growth.

eviivo’s rating of 1/5 from 191 reviews indicates significant dissatisfaction among some users, mostly related to poor customer service, forced system migrations, and interface frustrations. Recent reviews are less frequent but highlight ongoing issues with support.

Edge: RoomRaccoon.

How Much Do eviivo and RoomRaccoon Cost?

eviivo’s base price is $700 per month, with no free tier, offering a straightforward monthly flat rate. RoomRaccoon charges $1,000 monthly, also without a free trial, reflecting its inclusion of more native automation features and integrations.

Pricing differences are notable, but both platforms are premium solutions for small to medium properties. The decision may hinge on your budget and feature needs rather than price alone.

What Type of Hotel Should Use eviivo?

• Hotels that operate primarily in the UK or Europe and need strong OTA integration.
• Properties that rely on legacy systems and require straightforward booking management.
• Small B&Bs, inns, and boutique hotels with limited staff.
• Hotels seeking reliable customer support and easy onboarding.

Not ideal if your hotel requires extensive automation, AI-driven revenue tools, or multi-currency support.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, B&Bs, and small resorts looking for automation and revenue growth.
• Properties that want a modern, intuitive interface for staff training.
• Hoteliers aiming to reduce manual processes and increase direct bookings.
• Hotels interested in AI-powered pricing, upselling, and guest communication.

Not ideal if your hotel depends heavily on legacy integrations or has complex multi-property management needs.

RoomRaccoon vs eviivo: The Bottom Line for Hotels

The core difference lies in their approach: eviivo prioritizes legacy system integrations, simplicity, and strong OTA connectivity, while RoomRaccoon emphasizes automation, native features, and scalability. If your focus is on reducing manual workload and maximizing revenue with a modern interface, RoomRaccoon is the clear choice, especially given its higher user ratings and recent reviews.

Choose eviivo if your hotel heavily depends on existing systems, needs reliable support, and operates mainly in European markets. It’s better suited for properties that prioritize familiarity and straightforward OTA management without the need for advanced automation.

For hotels aiming to grow, automate, and modernize, RoomRaccoon offers a more comprehensive, highly-rated solution. Its extensive integrations, native features, and automation tools make it the more future-proof choice, especially if your property targets a global audience and values scalability.

In conclusion, your decision should be based on your property’s size, operational complexity, and growth ambitions. RoomRaccoon’s superior review score and recent feedback give it the edge for most small hotels and B&Bs looking to innovate. However, for properties rooted in legacy systems or in the UK/EU, eviivo remains a solid, trusted option.