eviivo Suite™ PMS vs. myCloud Hospitality PMS:
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The Decision

Choosing the right property management system (PMS) for your hotel can significantly influence your operational efficiency, guest experience, and revenue. eviivo Suite™ and myCloud Hospitality PMS both aim to streamline hotel management, but they approach this goal differently. While eviivo boasts a higher rating and more extensive reviews, myCloud offers a modern, cloud-based solution geared towards small and medium hotels. Your decision hinges on your hotel’s size, operational complexity, and specific feature needs.

Both platforms address core hotel management challenges: reservations, guest communication, channel distribution, and reporting. However, eviivo emphasizes its long-standing presence, extensive integrations, and broad geographic reach, especially in Europe and North America. myCloud, by contrast, emphasizes its advanced automation features, cloud accessibility, and seamless integrations with modern tools like contactless check-in and digital payments. Do these differences align with your hotel’s priorities?

Is eviivo Suite™ or myCloud Hospitality PMS Better for Hotels?

eviivo Suite™ and myCloud Hospitality PMS are designed to optimize reservations, streamline guest communication, and manage distribution channels. eviivo, with over 28,000 accommodations and more recent reviews, tends to be favored for its robust integrations and its strong presence in Europe, particularly among independent hotels and vacation rentals. myCloud, while newer, provides a flexible, cloud-based environment with a focus on automation and integrations suited for chains or hotels seeking modern contactless technology.

eviivo’s platform is especially popular for independent properties, B&Bs, and vacation rentals, mainly in the UK and Europe, where its integrations with OTAs and booking engines are highly valued. myCloud attracts a broader range of hotel types, including boutique and branded hotels, and is appreciated for its advanced features like mobile keys and digital check-in, especially in markets like the US and Asia. Which one directly addresses your hotel’s operational complexity and regional focus?

Which Is Easier to Use: eviivo or myCloud?

eviivo scores slightly lower in ease of use (4.43/5) compared to myCloud (4.79/5), but both systems are generally praised for intuitive interfaces. eviivo’s onboarding and customer support are highly rated, with reviews noting that it takes some time to become familiar with the full system due to its extensive features. myCloud’s interface is described as user-friendly, smooth, and easy to understand even for first-time users, with quick setup and responsive support.

eviivo’s interface can feel convoluted for some users, especially when managing multiple accommodations, while myCloud’s clean design and mobile-friendly features make daily operations straightforward. If your team values simplicity and quick adoption, edge: myCloud Hospitality PMS.

Which Has Better Features: eviivo or myCloud?

eviivo offers 49 shared features plus 2 exclusive ones, such as Housekeeping Mobile App and Shift Planning, which support operational management across multiple properties. Its unique features cater well to property managers needing detailed scheduling and mobile management tools.

myCloud, with 10 exclusive features like multi-currency, guest CRM, and mobile notes, focuses on automation, guest engagement, and easy staff collaboration. Both platforms have strong core features, but eviivo’s broader feature set and integrations provide more options for complex operations. Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo or myCloud?

eviivo’s customer support is highly rated at 4.42/5, with reviews praising its responsiveness and onboarding assistance. Users frequently mention support staff like Mr. Guetif and Joseph as instrumental during implementation and troubleshooting, which enhances overall user confidence.

myCloud’s customer support slightly outperforms with a 4.83/5 rating, with reviews emphasizing quick, helpful responses and proactive service. Support responsiveness and ongoing assistance are key strengths for myCloud, especially for users new to PMS technology. Edge: myCloud Hospitality PMS.

Which Has More Integrations: eviivo or myCloud?

eviivo boasts 32 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, along with specialized integrations like TripAdvisor and PriceLabs. Its extensive network helps hotels expand online reach and streamline distribution.

myCloud offers 29 verified integrations, including platforms like Booking.com, Expedia, and Siteminder. Both systems provide robust connection options, but eviivo’s broader network and more specialized partners give it a slight advantage for distribution flexibility. Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: eviivo or myCloud?

eviivo’s reviews, with 191 total and more recent comments, show a lower overall rating (0.93/5) and NPS score of 8.87/5, but this discrepancy reflects review scores versus platform ratings. Its reviews emphasize ease of booking, integrations, and good support, especially in vacation rental markets.

myCloud’s 95 reviews in the last 6 months reveal a high rating of 4.81/5 and an NPS of 9.03/5, with praise for its user-friendliness, automation, and support. Hoteliers in boutique and branded hotel segments rate myCloud higher for daily usability and innovative features. Edge: myCloud Hospitality PMS.

How Much Do eviivo and myCloud Cost?

eviivo’s pricing starts at a flat fee of $700/month, with no mention of additional charges for setup or per-room fees. myCloud’s base price is $900/month, also without hidden costs or implementation fees.

While both are subscription models, eviivo’s slightly lower starting price might appeal to smaller properties. Pricing differences are minor, but your choice should consider the value each platform offers relative to your property size and operational needs.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently or have multiple vacation rentals.
• Businesses needing extensive OTA integrations and channel management.
• Properties in regions like Europe or North America with a focus on online distribution.
• Teams that prioritize ease of reservation management and guest communication.
• Not ideal if you require advanced automation features or mobile keys, as eviivo’s automation is limited.

What Type of Hotel Should Use myCloud?

• Hotels seeking a cloud-based, scalable PMS with automation and modern contactless features.
• Teams that want digital check-in, mobile keys, and real-time guest engagement.
• Properties in regions like North America, Asia Pacific, or the Middle East focusing on guest experience.
• Hotels with a need for detailed reporting, multi-lingual support, and integration with contemporary tools.
• Not ideal if your hotel relies heavily on extensive customization or complex, multi-property management.

eviivo vs myCloud: The Bottom Line for Hotels

eviivo Suite™ is a comprehensive platform with a broad feature set, deep integrations, and a longer track record. It’s best suited for independent hotels, vacation rentals, and properties that need extensive OTA connectivity.

myCloud Hospitality PMS delivers a modern, cloud-based experience emphasizing automation, guest engagement, and ease of use. It’s ideal for small to medium hotels aiming to modernize operations and offer contactless services.

If your hotel prioritizes established integrations, broad geographic reach, and a robust feature set, eviivo is the clear choice. For hotels wanting a modern interface, mobile-friendly tools, and advanced automation, myCloud stands out.

Final recommendation: For hotels with more complex distribution needs and a focus on European markets, choose eviivo. If your hotel values automation, mobile features, and modern guest services, go with myCloud Hospitality PMS.