eviivo Suite™ PMS vs. Mews PMS:
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The Decision

When choosing a property management system, your goal is to find a platform that streamlines operations, improves guest satisfaction, and offers reliable support. Both eviivo Suite™ and Mews PMS aim to meet these needs, but they diverge in their approach, scale, and focus. eviivo is well-established among independent, small to medium-sized properties, especially in Europe, while Mews leans toward modern, scalable solutions favored by innovative hotels and larger portfolios. Which one aligns better with your hotel’s vision?

Is eviivo Suite™ or Mews PMS Better for Hotels?

eviivo and Mews serve different hotel segments and operational styles. eviivo is often praised for its user-friendly interface and strong integrations tailored for small properties like B&Bs, vacation rentals, and boutique hotels, primarily in Europe and North America. In contrast, Mews offers a highly flexible, cloud-native platform with extensive automation, over 1,000 integrations, and a robust marketplace, making it suitable for hotels seeking scalability and advanced features.

eviivo boasts a solid 87 HTR Score based on recent reviews, with 191 total reviews and 20 in the last six months, signaling a stable but somewhat aging user base. Mews, however, has a 99.5 HTR Score, with 758 reviews—almost four times as many, and 98 recent reviews. This indicates stronger current user engagement and satisfaction, making Mews the more dynamic choice.

While eviivo's ease of use receives high marks—4.43/5—some users report challenges in customization and mobile app development, with a lower overall rating of 0.93/5. Mews scores slightly higher in ease of use at 4.7/5 and has an overall rating of 4.62/5, reflecting more consistent positive feedback. The maturity and recency of reviews favor Mews, confirming its position as a more widely trusted solution today.

In summary, if your property is a small, independent operation primarily in Europe with straightforward needs, eviivo might suffice. But if your hotel values automation, scalability, and a modern tech ecosystem, Mews beats eviivo by a wide margin.

Edge: Mews

Mews PMS vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel needs a platform capable of managing multiple properties with complex operations, Mews is the clear choice. Its extensive integrations, over 336 verified partners, and features like multi-lingual support, guest profiles, and rules-based room assignments are designed for scalable growth and diverse hotel types. Conversely, eviivo, with just 32 verified partners, is better suited for smaller portfolios, independent properties, or those in regions where it is deeply embedded.

For hotel managers seeking automation, real-time data, and a tech-forward approach, Mews offers solutions that reduce manual tasks and improve guest experience. Its marketplace, with over 1,000 integrations, unlocks endless customization potential, ideal for tech-savvy operators. eviivo’s strengths lie in its simplicity and direct integrations with major OTAs, but it falls short in flexibility and advanced automation.

If your team needs a straightforward, easy-to-implement system for a small property, eviivo might be enough. But for hotels serious about digital transformation, operational agility, and future growth, Mews is the better fit.

Edge: Mews

Is eviivo Suite™ or Mews PMS Easier to Use?

eviivo and Mews are both praised for their ease of use—eviivo scores 4.43/5, and Mews 4.7/5—based on recent reviews. eviivo’s onboarding is well-rated at 4.38/5, with many users appreciating its intuitive reservation dashboard and simple booking management, especially for small properties. However, some find its interface less modern, with usability issues in mobile and customization options.

Mews receives high praise for its modern, clean UI, with users highlighting its user-friendly design and quick learning curve. Its onboarding process, rated 4.39/5, is often described as smooth, supported by dedicated training and support teams. Users also commend Mews’ remote implementation, allowing staff to adapt quickly across multiple locations.

Edge: Mews

Which Has Better Features: eviivo Suite™ or Mews PMS?

eviivo offers 51 shared features, including integrations with major OTAs, a mobile app, and AI-powered guest messaging. Its core strengths are reservation management, channel distribution, billing, and basic automation tailored for smaller hotels and rentals.

Mews, with 59 features (including 8 unique to it), provides advanced capabilities such as multi-lingual menus, guest CRM, ID scanner, lobby kiosks, and rules-based room assignments—features that support larger, tech-driven properties. Its extensive marketplace offers over 1,000 third-party apps, enabling a highly customizable environment.

If your hotel needs basic, reliable tools with straightforward integrations, eviivo suffices. But if you require sophisticated automation, multi-currency support, and a flexible ecosystem, Mews holds a notable advantage.

Edge: Mews

Which Has Better Customer Support: eviivo or Mews?

eviivo’s customer support is consistently rated above 4.4/5, with reviews describing their team as responsive, helpful, and knowledgeable, especially during onboarding. Users cite support staff like Joseph and Xavier as exemplary, often emphasizing the importance of support during critical conversions and technical troubleshooting.

Mews support is also rated favorably, with a focus on rapid bug resolution and ongoing assistance. While some users report occasional bugs, the overall responsiveness and proactive communication help maintain high satisfaction levels. Mews support is especially praised for its 24/7 live chat and extensive onboarding.

Given recent reviews, eviivo’s support appears marginally more praised for personalized service, but Mews’ support infrastructure is solid and responsive.

Edge: eviivo

Which Has More Integrations: eviivo or Mews?

Mews leads significantly, with 336 verified partners compared to eviivo’s 32. Shared integrations include major platforms like Experience Hotel, Tripadvisor, and PriceLabs, but only Mews offers integrations with critical tools like Criton, Sage, and Orange Hotel Marketing.

Mews’ extensive marketplace supports flexible, real-time integrations across property management, revenue management, POS, and guest engagement—ideal for hotels aiming to build a comprehensive tech stack. eviivo’s integrations cover essential OTAs and channel managers but lack the breadth and depth of Mews’ ecosystem.

For hotels seeking a future-proof, integrated environment, Mews’ vast partner network is the clear winner.

Edge: Mews

Which Do Hoteliers Rate Higher: eviivo or Mews?

Looking at recent reviews, Mews’s 4.62/5 rating is substantially higher than eviivo’s 0.93/5, reflecting stronger user satisfaction. Mews receives particularly high marks from boutique, independent, and medium-sized hotels, with many praising its ease of use, automation, and support.

eviivo’s reviews are more mixed, often highlighting ease of adoption but with frequent complaints about interface design, limited features, and support issues. Recent feedback indicates that Mews’s user experience and scalability are viewed as superior across most hotel segments.

Hotels that value modern software, automation, and extensive integrations rate Mews higher by a wide margin.

Edge: Mews

How Much Do eviivo and Mews Cost?

eviivo’s base price is $700/month, with no free tier or trial, making it a predictable but fixed investment. Mews’s base price is $900/month, also without a free tier, but many users find the value justified by its advanced features and integrations.

While both platforms lack transparent tiered pricing or trial options publicly, Mews’s slightly higher cost is often offset by its richer feature set and scalability. Smaller properties on tight budgets might lean toward eviivo, but larger, growth-oriented hotels see Mews as a more compelling investment.

What Type of Hotel Should Use eviivo?

• Hotels that operate primarily in Europe and focus on small, independent properties like B&Bs, vacation rentals, and boutique hotels.
• Teams seeking a simple, straightforward reservation and channel management system.
• Properties that prioritize ease of onboarding and minimal customization.
• Small portfolios with limited budgets, where core functionality suffices.

Not ideal if you need multi-property management, advanced automation, or multi-lingual support.

What Type of Hotel Should Use Mews?

• Hotels looking for a scalable, flexible PMS capable of handling multiple properties and complex operations.
• Teams that want automation for reservations, billing, guest communications, and revenue management.
• Hotels aiming to integrate extensively with third-party tools via the Mews Marketplace.
• Properties seeking real-time data, multi-currency, multi-lingual features, and a modern UI.
• Innovative hotels, hostels, or chains aiming for digital transformation with future growth in mind.

Not ideal if your operations are small, budget-constrained, or require only basic booking functions.

Mews vs eviivo: The Bottom Line for Hotels

Mews and eviivo both serve hotel management needs but in very different ways. eviivo excels in simplicity and is ideal for small, independent properties with straightforward operational requirements. Mews offers a comprehensive, scalable platform with automation, extensive integrations, and a modern interface, making it the better choice for growth-minded hotels.

If your hotel values agility, automation, and expansion, choosing Mews is the clear path. For small, regional hotels with limited budgets and basic needs, eviivo may suffice, but Mews’s features and recent reviews overwhelmingly favor it as the more future-proof solution.

In conclusion, Mews’s higher recent review count, broader feature set, and strategic adaptability position it as the leading choice for hotels committed to operational excellence and guest satisfaction today.