freetobook vs. Infor HMS:
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The Decision

When evaluating Property Management Systems (PMS), your hotel needs a solution that simplifies operations, enhances guest experiences, and boosts revenue. Both freetobook and Infor HMS aim to meet these needs, but they diverge significantly in focus, features, and user feedback. freetobook is tailored for small to medium independent properties, offering a straightforward, easy-to-use platform with extensive reviews and recent user feedback. Meanwhile, Infor HMS caters to larger hotels and chains, emphasizing customization, integration, and operational scalability. Which one aligns better with your hotel's specific needs?

Are you seeking a flexible, user-friendly PMS with a proven track record in small properties? Or do you prioritize a highly customizable system with extensive integration options for a larger operation? Let’s compare both in detail.

Is freetobook or Infor HMS Better for Hotels?

freetobook is designed for independent hotels, B&Bs, and small accommodation providers, offering a simple yet robust management platform. Conversely, Infor HMS is built for larger-scale operations, with complex customization and broader integration capabilities. Both systems aim to streamline reservations and improve guest communication, but freetobook’s recent reviews highlight its ease of use, affordability, and excellent support, with a strong emphasis on direct bookings and guest messaging. Infor HMS, however, focuses on automating operational workflows, revenue management, and extensive data insights.

Where freetobook excels is in its simplicity and value, earning an impressive 87.2 HTR Score and 99% likelihood to recommend based on recent reviews. Infor, with a much lower score of around 22, is less favored in recent feedback, which questions its usability and stability. Both serve different hotel segments: freetobook thrives with small, independent properties, while Infor targets mid-size to large hotels needing extensive customization. Do you need a plug-and-play system or one that can be heavily tailored?

freetobook vs Infor HMS: Which Should Your Hotel Choose?

If your hotel is small, independent, or a boutique operation prioritizing ease of use, quick onboarding, and budget-friendly features, go with freetobook. Its strong review base, recent positive feedback, and high ratings in customer support and onboarding make it a reliable choice. For hotels that require a simple system to handle reservations, guest messaging, and channel management efficiently, freetobook provides a clear advantage.

On the other hand, if your hotel is part of a larger chain or needs a highly customizable, scalable platform with extensive integration options, Infor HMS could be suitable. Its suite of features like guest profiles, CRM functions, and automated revenue management are tailored for complex operations. However, given recent feedback citing frequent bugs and less favorable reviews, consider whether your team has the capacity to manage a more complicated system.

For most small to medium independent hotels seeking a straightforward, well-rated PMS, freetobook is the recommended choice. Larger properties with complex operational needs might still consider Infor, but should be prepared for potential technical hurdles.

Is freetobook or Infor HMS Easier to Use?

freetobook’s UI scores a remarkable 4.91 out of 5, with most recent reviews emphasizing its user-friendly interface and quick onboarding. Users praise its simplicity, noting staff can learn the system rapidly, and it’s easy to navigate even for less tech-savvy team members. Its onboarding process is rated at 4.9 out of 5, with many reviewers mentioning how little training is required to start managing reservations and guest communication.

In contrast, Infor HMS has a lower usability score of 3.88, with some reviews pointing out that its interface can feel “not pretty” and less intuitive. While its onboarding is rated at 3.64, users report that navigating the system often requires more effort, especially during updates. Support responsiveness is high in both cases, but freetobook’s simplicity clearly appeals more to small operators.

Edge: freetobook.

Which Has Better Features: freetobook or Infor HMS?

freetobook boasts 25 unique features not found in Infor HMS, including a comprehensive channel manager, booking engine, automated guest messaging, online check-in, real-time reporting, guest app, and PCI/GDPR compliance. These tools are tailored for independent properties aiming to optimize direct bookings and guest communication efficiently.

Infor HMS offers 7 exclusive features such as guest profiles, CRM, multi-lingual support, and automated night audits. While these are valuable, especially for larger hotels, they lack the breadth of operational tools found in freetobook.

Overall, freetobook provides a richer set of features dedicated to small hotel operations, making it a more versatile choice for most independent hoteliers.

Edge: freetobook.

Which Has Better Customer Support: freetobook or Infor HMS?

Recent reviews strongly favor freetobook’s support, with a score of 4.91 out of 5 and a 99% likelihood to recommend. Customers highlight its quick, knowledgeable, and personalized help, with comments like, “fantastic customer support and second to none value for money PMS.” Support staff are described as friendly and responsive, with many users expressing high satisfaction.

Infor HMS’s support rate is slightly lower at 4.04, with some feedback indicating support is responsive but that system bugs and update issues sometimes hinder smooth operations. Users appreciate the professionalism but note that frequent bugs during updates can cause disruptions.

Edge: freetobook.

Which Has More Integrations: freetobook or Infor HMS?

freetobook has verified integrations with 4 partners, including Stripe, RoomPriceGenie, Pitchup.com, and Sweeply. While these cover essential booking and payment functions, they are fewer compared to Infor.

Infor HMS offers 113 verified partners, including major OTAs and revenue management systems like Priority Software, Trevo, and Birchstreet. This extensive ecosystem supports large-scale operations needing advanced integration capabilities.

For smaller hotels or those preferring a straightforward setup, freetobook’s limited but effective integrations suffice. Larger hotels requiring extensive, customizable connectivity should consider Infor despite its complexity.

Edge: Infor.

Which Do Hoteliers Rate Higher: freetobook or Infor HMS?

freetobook’s recent reviews reflect a near-perfect 9.9/10 NPS score, with 27 reviews in the past six months and 99% likelihood to recommend. Hotels praise its simplicity, support, and value, especially in small hotel segments like Bed & Breakfasts and boutique properties.

Infor’s reviews are fewer, with mixed feedback about usability and stability, and a lower overall rating of 4.04 out of 5. Many users find it functional but less intuitive, with issues during updates impacting satisfaction.

Clearly, freetobook’s current customer sentiment is stronger, emphasizing its popularity among independent hoteliers.

Edge: freetobook.

How Much Do freetobook and Infor HMS Cost?

freetobook charges a flat annual fee of $200, with no additional implementation or monthly per-room fees. This transparent pricing makes it appealing for small operations seeking predictable costs.

Infor HMS does not publicly list specific pricing, but typically, enterprise-level PMS systems like Infor operate on custom quotes based on hotel size and requirements, often with higher costs and longer contracts.

For cost-conscious small hotels or B&Bs, freetobook’s straightforward pricing offers excellent value. Larger hotels should seek quotes for Infor to determine if the premium features justify the investment.

What Type of Hotel Should Use freetobook?

• Hotels that operate independently, such as B&Bs, inns, or boutique hotels.
• Teams that prioritize ease of use, quick onboarding, and reliable support.
• Properties looking to increase direct bookings and guest communication.
• Small to medium-sized properties with limited IT resources.
• Hotels that want affordable, feature-rich PMS with channel management and booking engine.

Not ideal if:

• Your hotel is part of a large chain or requires extensive customization.
• You need advanced revenue management or complex operational workflows.
• Your property functions as a large resort with many departments needing separate systems.

What Type of Hotel Should Use Infor HMS?

• Larger hotels or chains needing highly customizable solutions.
• Teams that require extensive integration with OTAs, revenue management, and accounting.
• Hotels with complex operational workflows, including multiple departments.
• Properties that prioritize automation, data analytics, and scalability.
• Hotels looking for a cloud-based, mobile-optimized system with detailed reporting.

Not ideal if:

• Your hotel is small or independent, preferring ease over complexity.
• You have limited technical support to manage frequent system updates.
• Your staff prefers highly visual, intuitive interfaces and straightforward workflows.

The Bottom Line for Hotels

freetobook offers a simple, reliable, and highly-rated PMS tailored for small, independent properties. Its extensive recent reviews, high satisfaction, and transparent pricing make it the clear choice for hotels seeking operational efficiency and guest engagement without complexity.

Infor HMS provides a broad suite of features for larger hotels with complex needs and extensive integration requirements. However, its lower recent ratings and reported stability issues suggest it may require dedicated IT support and a robust team to manage its sophistication.

For most small to medium independent hotels, freetobook’s superior recent performance and ease of use make it the recommended option. Larger operations should carefully evaluate whether their scale justifies the potential challenges of Infor HMS.