Front2Go vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can define how smoothly your hotel operates and how satisfied your guests are. Both Front2Go and RoomRaccoon aim to simplify hotel management, but they differ vastly in features, user experience, and market presence. Your decision should hinge on what your hotel needs most: a basic tool for customer feedback or a comprehensive, feature-rich PMS.

While Front2Go offers a customer feedback management solution, RoomRaccoon provides an all-in-one hotel management platform. Do these differences align with your current priorities?

Is Front2Go or RoomRaccoon Better for Hotels?

Front2Go and RoomRaccoon are designed to address different core problems. Front2Go specializes in feedback collection and sentiment analysis, helping your team improve guest experience through AI-driven insights. RoomRaccoon, on the other hand, consolidates operations with features like booking, channel management, and revenue tools.

RoomRaccoon’s recent reviews and high rating (80.23/100 HT Score, 4.88/5 overall) reflect a product that’s actively used and appreciated, especially by small hotels and independent operators. Front2Go’s zero score and lack of reviews suggest it’s not actively serving hotel clients or providing the same proven value.

Would your team benefit more from understanding guest sentiments deeply or streamlining reservations and operations?

RoomRaccoon vs Front2Go: Which Should Your Hotel Choose?

If your hotel needs a comprehensive property management solution that increases revenue, reduces manual work, and offers automation, go with RoomRaccoon. Its 169 reviews, recent positive feedback, and high NPS (9.09/10) demonstrate steady user satisfaction and ongoing value.

If your primary goal is to gather guest feedback and improve service quality through sentiment analysis, Front2Go might seem relevant. However, with no reviews or recent activity, there’s little evidence it delivers meaningful results for hotels.

For most hotels, especially independent and small properties, RoomRaccoon’s proven capabilities and extensive feature set make it the clear choice.

Is Front2Go or RoomRaccoon Easier to Use?

RoomRaccoon scores 4.74/5 for ease of use, with many users praising its intuitive interface, straightforward onboarding, and mobile app. Customers frequently mention how easy it is to learn and teach staff, reducing training time and minimizing errors.

Front2Go, with a score of 0, provides no data or reviews about usability. The absence of user feedback or active presence suggests it’s either not designed for hotel staff or not adopted in the industry.

Edge: RoomRaccoon.

Which Has Better Features: Front2Go or RoomRaccoon?

RoomRaccoon offers 51 exclusive features, including a channel manager, revenue management, booking engine, house-keeping module, guest CRM, multi-currency support, online check-in, and advanced reporting tools. These features cover nearly every operational aspect a small hotel or boutique needs.

Front2Go presents no features or integrations, making it impossible to compare on functionalities. Its lack of tangible tools or user reviews indicates it’s not a comprehensive PMS.

Edge: RoomRaccoon.

Which Has Better Customer Support: Front2Go or RoomRaccoon?

RoomRaccoon enjoys a high customer support rating of 4.53/5, with reviews highlighting quick responses, helpful onboarding, and proactive assistance. Hoteliers appreciate their responsiveness, often citing support as a key factor in their satisfaction.

In contrast, Front2Go has no reviews or support ratings available. Its zero reviews imply no active customer support or hotel user base, making it impossible to assess service quality.

Edge: RoomRaccoon.

Which Has More Integrations: Front2Go or RoomRaccoon?

RoomRaccoon has 88 verified partners, including integrations with Sage, RevControl, and Paxxio, providing flexibility to connect with various tools like accounting, marketing, and payment systems. This extensive ecosystem allows for tailored setups and smoother operations.

Front2Go has no verified integrations listed, indicating it may lack the connectivity needed for modern hotel management or relies on a closed ecosystem.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Front2Go or RoomRaccoon?

RoomRaccoon’s reviews are recent, with a 4.88/5 overall rating and a 9.09/10 NPS score, reflecting consistent satisfaction across small boutique hotels, inns, and serviced apartments. Hoteliers praise its ease, automation, revenue tools, and support.

Front2Go, with zero reviews and a score of 0, offers no recent feedback or endorsements. Its lack of active hotel users or ratings disqualifies it from competing.

Edge: RoomRaccoon.

How Much Do Front2Go and RoomRaccoon Cost?

Front2Go does not specify any pricing, features, or trial options, suggesting it may be a non-commercial or internal tool. RoomRaccoon has a transparent starting price of $1,000 per month, with no additional implementation or setup fees.

For hotels seeking a predictable investment in proven software, RoomRaccoon’s clear pricing and extensive features justify the cost.

What Type of Hotel Should Use Front2Go?

• Hotels focused solely on guest feedback and sentiment analysis.
• Teams that need insights to improve service quality without operational management.
• Small boutique hotels or inns with a limited scope of management.
• Hotels not requiring booking, channel management, or revenue tools.
• Not ideal if you need a full PMS, automation, or operational features.

Given its lack of features and reviews, Front2Go is best for hotels wanting to analyze guest reviews rather than run their operations.

What Type of Hotel Should Use RoomRaccoon?

• Independent hoteliers seeking an all-in-one platform for reservations, revenue, and guest management.
• Small hotels, boutique properties, and serviced apartments aiming for automation.
• Hotels that prioritize revenue growth through dynamic pricing and direct bookings.
• Teams looking for integrations with other tools like payment gateways, CRS, and marketing platforms.
• Not ideal if your hotel is large, complex, or requires enterprise-level customization unavailable in RoomRaccoon.

RoomRaccoon fits small to medium hotels wanting a user-friendly, feature-packed system that streamlines operations and boosts revenue.

RoomRaccoon vs Front2Go: The Bottom Line for Hotels

RoomRaccoon is a comprehensive hotel management system with proven success, extensive features, and high user ratings. Its broad integration options and strong support make it suitable for small to midsize properties aiming to operate smarter and maximize revenue.

Front2Go appears to be a non-viable option for active hotel management. With no reviews, features, or integrations, it offers no tangible evidence of value for your hotel.

Choose RoomRaccoon if you want a proven, feature-rich platform that can grow with your hotel. Avoid Front2Go unless your sole focus is guest feedback analysis without operational needs.

In conclusion, for most hotels actively managing reservations, revenue, and guest relationships, RoomRaccoon remains the superior choice, backed by recent reviews and a strong market presence.