RoomRaccoon PMS vs. Stayntouch:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Both RoomRaccoon and Stayntouch aim to streamline hotel management, yet they cater to different hotel profiles and operational needs. Recognizing their core strengths and limitations will help you make an informed decision aligned with your hotel’s scale, complexity, and strategic goals.

RoomRaccoon, with its all-in-one platform, emphasizes ease of use for independent and small hotels, integrating reservations, channel management, and automation. Stayntouch, on the other hand, offers a robust cloud PMS designed for multi-property chains and hotels seeking extensive integrations and advanced mobile tools.

Which product aligns better with your property’s size, operational complexity, and growth ambitions?

Is RoomRaccoon or Stayntouch Better for Hotels?

RoomRaccoon and Stayntouch are both designed to simplify hotel operations but target different hotel segments. RoomRaccoon excels at providing an intuitive, easy-to-implement platform that consolidates booking, channel management, and guest communication into one interface, mainly for independent hotels and boutique properties. Stayntouch’s strength lies in its scalability, multi-property management, and extensive third-party integrations, making it suitable for larger chains and hotel groups.

While RoomRaccoon’s recent reviews highlight high overall satisfaction, including a 4.88/5 rating from 169 reviews, Stayntouch’s 4.56/5 from 317 reviews—more recent ones—indicate a slightly stronger user confidence today. Do you prioritize simplicity and rapid onboarding, or do you need a system capable of managing multiple locations and complex integrations?

RoomRaccoon vs Stayntouch: Which Should Your Hotel Choose?

If your hotel is a small independent property seeking an all-in-one, user-friendly PMS with automated guest communication and yield management, go with RoomRaccoon. It is especially suitable if you want to reduce manual workloads, increase direct bookings, and enjoy a straightforward platform that minimizes training time.

If your hotel operates multiple properties, has complex revenue management needs, or needs extensive third-party integrations like contactless check-in or advanced security features, Stayntouch is the better fit. Its open API and multi-property capabilities make it ideal for hotel groups aiming for scalable, flexible management.

In summary, choose RoomRaccoon for simplicity and affordability, or Stayntouch for scalability and robust integration. Which profile matches your hotel’s growth path?

Is RoomRaccoon or Stayntouch Easier to Use?

RoomRaccoon boasts a 4.74/5 ease of use rating from 169 reviews, with many users praising its intuitive interface, ease of onboarding, and straightforward management tasks. Reviewers like "really easy to use" and "very user-friendly" highlight how quickly staff adapt, making it ideal for small teams or independent hoteliers.

Stayntouch has a slightly higher overall customer support rating of 4.68/5 from 317 reviews, with users emphasizing its mobile-friendly screens and quick training. However, some mention the speed of navigating dashboards could improve, especially for complex reports.

Edge: RoomRaccoon.

Which Has Better Features: RoomRaccoon or Stayntouch?

RoomRaccoon offers 16 features exclusive to its platform, including gift vouchers, guest CRM, multi-currency support, inventory management, and real-time two-way integrations. These features cater to independent hotels wanting a versatile, all-in-one system without additional modules.

Stayntouch has 14 unique features, including guest app, digital registration, rules-based room assignments, and extensive security compliance like PCI and GDPR. Its focus on mobile check-in, guest messaging, and task management makes it appealing for hotels prioritizing guest experience and operational automation.

While both systems share 35 features, RoomRaccoon’s broader suite of operational tools and integrations give it a slight edge for small hotels seeking comprehensive packages.

Edge: RoomRaccoon.

Which Has Better Customer Support: RoomRaccoon or Stayntouch?

RoomRaccoon’s customer support scores 4.53/5, with reviews citing helpful staff but also expressing frustration over slow responses and occasional unresolved issues. Some users note support can be inconsistent, especially during system bugs.

Stayntouch’s support rating is 4.68/5, with many praising their proactive onboarding, quick assistance, and consistent upgrades. Reviewers mention that support is "responsive and easy to work with," and the training team is noted for its thoroughness.

Edge: Stayntouch.

Which Has More Integrations: RoomRaccoon or Stayntouch?

RoomRaccoon connects with 88 verified partners, including popular systems like WuBook Channel Manager and Customer Alliance. Its integrations cover booking engines, revenue tools, and digital marketing, offering flexibility for small to medium properties.

Stayntouch boasts 188 verified partners, with integrations spanning RoomPriceGenie, STAAH, and a wide range of third-party solutions. Its open API allows for extensive customization and multi-system synchronization, especially beneficial for larger properties and chains.

While Stayntouch’s broader integration network outpaces RoomRaccoon, the latter’s focus on core hospitality tools suits smaller hotels well.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: RoomRaccoon or Stayntouch?

RoomRaccoon’s reviews are predominantly from small and boutique hotels, with an average rating of 4.88/5. Hoteliers praise its simplicity, automation, and direct booking improvements, with comments like "saves a lot of time" and "more direct bookings."

Stayntouch’s 4.56/5 score comes mainly from mid-sized and large hotels, with users appreciating its multi-property management and mobile capabilities. Some mention that the system’s complexity can be overwhelming for smaller teams.

For overall recent sentiment, Stayntouch’s higher review count and recency lend credibility to its slightly higher rating.

Edge: Stayntouch.

How Much Do RoomRaccoon and Stayntouch Cost?

RoomRaccoon’s pricing starts at $1,000 per month, with no free trial or freemium options. Its straightforward pricing makes it accessible to small hotels but may be less flexible for larger operations.

Stayntouch charges a base fee of $800 monthly, also without a trial, but includes more extensive features suited for multi-property management. Custom quotes are typically provided for larger portfolios.

Both systems operate on subscription models, but Stayntouch’s slightly lower starting price coupled with its scalability may offer better value for growing hotel groups.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that are independent or boutique, especially those with fewer than 50 rooms.
• Teams seeking a simple, all-in-one platform that requires minimal training.
• Properties prioritizing direct bookings and automated guest communication.
• Hotels with limited technical staff needing easy onboarding.

Not ideal if:

• Your hotel is part of a large chain or requires extensive multi-property support.
• You need advanced security, complex integrations, or multi-language features.
• Your operations demand highly customizable reporting or sophisticated revenue management.

What Type of Hotel Should Use Stayntouch?

• Hotel groups managing multiple properties across different regions.
• Hotels seeking a highly scalable system with extensive third-party integrations.
• Properties focusing on mobile check-in, guest messaging, and automation.
• Teams that want a cloud PMS with open APIs for custom solutions.

Not ideal if:

• You operate a small boutique hotel or bed & breakfast.
• Your primary focus is a simple booking engine without multi-property needs.
• You prefer a system with minimal setup and fast implementation; the onboarding process can be more involved.

The Bottom Line for Hotels

RoomRaccoon provides a streamlined, all-in-one platform designed specifically for small hotels and independents. Its strengths lie in its simplicity, automation, and integrated revenue tools, making it ideal for properties looking to do more with less effort.

Stayntouch offers an enterprise-grade PMS that excels in managing multiple properties, providing extensive integrations, and supporting mobile guest experiences. It’s better suited for hotel groups and properties with complex operational needs.

If your hotel is a small independent with limited staff and a desire for quick setup, choose RoomRaccoon. For larger portfolios or chains aiming for scalability and extensive customization, Stayntouch is the more fitting choice.

In conclusion, the decision hinges on your hotel’s size, management complexity, and growth plans. Both systems are capable, but their ideal users differ significantly.

This comprehensive comparison ensures you select the PMS that best fits your hotel’s current needs and future ambitions.