GuestPoint PMS vs. Stayntouch:
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The Decision

Choosing between GuestPoint PMS and Stayntouch involves weighing their core strengths and recent performance. Both systems aim to streamline hotel operations, but their approach, features, pricing, and market presence differ significantly. Your decision should hinge on specific needs like hotel size, operational complexity, and budget constraints.

GuestPoint, with its Australian roots and a focus on small to medium motels, emphasizes simplicity, affordability, and integrated services. Stayntouch, a US-based provider, caters to larger, multi-property operations with a focus on mobile, automation, and extensive third-party integrations. Which aligns better with your hotel's goals?

Is GuestPoint or Stayntouch Better for Hotels?

GuestPoint is a cloud-based PMS designed for small to medium-sized properties, particularly motels and boutique hotels, offering a user-friendly interface and comprehensive suite of features. Stayntouch targets larger hotels and chains, providing advanced multi-property management, extensive integrations, and mobile functionalities.

While GuestPoint's strengths lie in simplicity and affordability, Stayntouch excels in scalability and technological innovation. Your choice depends on whether your hotel prioritizes ease of use or extensive capabilities. Are you seeking a straightforward system or one that supports growth and complex operations?

Stayntouch vs GuestPoint: Which Should Your Hotel Choose?

If your hotel needs a PMS that manages multiple properties seamlessly, offers contactless check-in, and integrates deeply with third-party systems, Stayntouch is the clear winner. Its extensive integrations and mobile features make it suitable for larger operations and tech-forward brands.

Conversely, if your hotel is a small to mid-sized motel or boutique, seeking an affordable, easy-to-learn system with robust customer support, GuestPoint should be your pick. Its lower price point and focus on core hotel functions make it ideal for budget-conscious properties with straightforward needs.

Is GuestPoint or Stayntouch Easier to Use?

GuestPoint garners a perfect 5/5 rating for ease of use, praised for its intuitive, straightforward interface, quick onboarding, and minimal training. Support staff also highlight its simplicity, making staff adoption smooth, even for those with limited technical skills.

Stayntouch’s user-friendly interface scores 4.7/5, with reviews emphasizing its visual clarity and ease of navigation. Training is effective, and staff quickly adapt to the cloud-based system, though some users mention the speed of certain operations could improve.

Edge: GuestPoint.

Which Has Better Features: GuestPoint or Stayntouch?

GuestPoint offers five features exclusive to its platform, including on-premise deployment, native email marketing, gift vouchers, automated reminders, and integrated POS—features suited for smaller properties with specific needs. Stayntouch boasts ten unique features, such as multi-lingual support, integrated ID/passport scanners, kiosk check-in, online checkout, and GDPR compliance—features that enable larger, multi-property properties to operate efficiently.

Both platforms share 39 core features, but Stayntouch’s extensive third-party integrations and advanced functionalities give it an edge for complex operations.

Edge: Stayntouch.

Which Has Better Customer Support: GuestPoint or Stayntouch?

GuestPoint’s support scores a perfect 5/5, with reviews consistently praising its 24/7 availability, knowledgeable staff, and quick resolution times. Users describe their support as “exceptional” and “helpful from onboarding through daily operations.”

Stayntouch also delivers high support ratings at 4.68/5, with users commending the onboarding process and availability of support. Some reviews mention occasional delays in addressing complex issues, but overall, support is regarded as responsive and helpful.

Edge: GuestPoint.

Which Has More Integrations: GuestPoint or Stayntouch?

Stayntouch’s integration count is significantly higher, with 188 verified partners, including major players like RoomPriceGenie, STAAH, and Zaplox. GuestPoint integrates with seven verified partners, including STAAH, SiteMinder, and Stripe, and offers three shared partners.

For properties relying heavily on third-party systems, Stayntouch provides broader connectivity and flexibility. Its open API approach facilitates seamless integrations across a wide range of solutions.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: GuestPoint or Stayntouch?

Stayntouch is rated 4.56/5 overall by hotel users, with the bulk of recent reviews (26 in the last six months) praising its ease of use, extensive features, and support. Its primary user segments include boutique hotels, branded properties, resorts, and chain hotels, with ratings averaging above 4.5/5, reflecting high satisfaction.

GuestPoint’s reviews, on the other hand, are limited (only 25 reviews, all older than six months), and the overall rating is 0/5, indicating a lack of recent, verified feedback. Due to this, Stayntouch is clearly the more favorably rated product today.

Edge: Stayntouch.

How Much Do GuestPoint and Stayntouch Cost?

GuestPoint charges a flat $200 monthly fee, with no implementation, setup, or trial fees, making it an affordable choice for small properties. Stayntouch’s base price is $800 per month, with no mention of implementation or trial options, positioning it as a premium solution suited for larger hotels.

Cost considerations should factor in property size and complexity; smaller hotels will find GuestPoint more budget-friendly, while larger chains may find value in Stayntouch’s extensive features.

What Type of Hotel Should Use GuestPoint?

Hotels that should consider GuestPoint are:

• Small motels and boutique hotels seeking a straightforward, reliable PMS.
• Properties that prioritize cost efficiency and simplicity.
• Hotels with a limited budget but requiring core functionalities like reservations, channel management, and basic reporting.
• Managers who desire dedicated 24/7 support and minimal training.
• Teams that prefer cloud-based systems with integrated POS and email marketing.

Not ideal if:

• Your property requires extensive multi-property management.
• You need advanced features like ID scanners, contactless check-in, or GDPR compliance.
• Your hotel is part of a large chain or resort with complex operational needs.

What Type of Hotel Should Use Stayntouch?

Hotels that should consider Stayntouch are:

• Larger properties or chains needing multi-property management.
• Hotels looking for mobile check-in and self-service kiosks to enhance guest experience.
• Properties that rely heavily on integrations with third-party systems.
• Hotels needing real-time, cloud-based access across multiple locations.
• Teams that want a scalable platform with extensive automation and reporting capabilities.

Not ideal if:

• Your property is small, budget-conscious, or prefers simple, off-the-shelf solutions.
• Your operational needs are basic and don’t require advanced features.
• You are hesitant to invest in a higher-priced platform for limited features.

Stayntouch vs GuestPoint: The Bottom Line for Hotels

Stayntouch leads in scalability, integration, and recent reviews, making it ideal for larger, multi-property hotels and chains aiming for automation and guest engagement. GuestPoint offers a more affordable, easy-to-use solution tailored for small to mid-sized motels and boutique hotels that prioritize simplicity and dedicated support.

Choose GuestPoint if your hotel’s focus is on core functionalities with minimal complexity. Opt for Stayntouch if you require extensive integrations, mobile capabilities, and multi-property management—especially if your property is growing or part of a chain.

In conclusion, the decision hinges on your hotel’s size, operational complexity, and budget. For most larger, multi-property hotels, Stayntouch presents a more recent and highly-rated option. Smaller properties will find GuestPoint’s straightforward approach and support more aligned with their needs.