Heartland Payments vs. ROH:
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The Decision

Choosing between Heartland Payments and ROH for your hotel’s payment processing hinges on matching your needs with each platform’s strengths. Both aim to simplify transactions, but they differ significantly in features, user experience, and market focus. Heartland, with limited recent reviews and a lack of user feedback, offers a more traditional solution. Meanwhile, ROH has built a strong reputation through active hotel use, especially in automating payments and invoicing.

Your decision should consider what specific challenges your hotel faces: is it ease of use, advanced features, or industry specialization? The more recent and detailed reviews favor ROH, but understanding their core differences will guide your final choice.

Is Heartland Payments or ROH Better for Hotels?

Heartland Payments, established in 1997 and serving a broad base of businesses, is a global payment processor with a longstanding presence. However, its zero reviews and low ratings suggest little recent adoption or hotel-specific functionality. Its lack of features, ease of use, and customer support ratings make it hard to recommend confidently.

ROH, on the other hand, is a newer, hotel-focused platform with 65 reviews, 10 in the last six months, and a near-perfect NPS score of 9.91/10. It provides a comprehensive set of 19 features tailored for hospitality, including invoice automation, payment splitting, and multi-processor gateway. Its high ease of use (4.95/5) and support ratings (4.97/5) show a user-centric design and reliable support.

Where Heartland struggles with modern hotel demands, ROH clearly excels in delivering automation and industry-specific functionalities. Should your hotel prioritize operational efficiency and recent hotel industry engagement, ROH is the clear choice. Do you need a legacy system with limited updates or a modern, hotel-centric platform? The answer leans toward ROH.

Heartland Payments vs ROH: Which Should Your Hotel Choose?

If your hotel requires a broad, reliable payment processing platform with a simple integration, Heartland might seem tempting. Still, without recent reviews or hotel-specific features, its suitability is questionable. Conversely, ROH’s specialized focus on hospitality, extensive feature set, and recent positive feedback make it ideal for hotels seeking automation, enhanced cash flow management, and customer ease.

For larger hotels or chains that need robust, flexible payment options, ROH’s features like refunds, pre-authorizations, payment splitting, and acceptance of multiple payment methods offer tangible benefits. Smaller hotels or those with straightforward needs might find Heartland’s limited features insufficient. When your hotel values automation, real-time reporting, and industry-tailored solutions, ROH is the better fit.

Is Heartland Payments or ROH Easier to Use?

Heartland’s lack of recent review data and user feedback makes assessing its ease of use impossible. Its interface and onboarding experience remain undocumented, raising concerns about staff adoption and operational integration.

ROH stands out with a 4.95/5 ease of use rating based on 65 reviews, with users praising its user-friendly design, straightforward payment workflows, and minimal questions from clients. Support staff and onboarding processes have also received high marks (4.97/5), making staff training quicker and smoother. Edge: ROH.

Which Has Better Features: Heartland Payments or ROH?

Heartland offers no unique features beyond basic payment processing, with no recorded functionalities in the review data. Its features are minimal, limiting customization or automation options.

ROH boasts 19 features, including refund management, pre-authorizations, payment splitting, Apple Pay, Google Pay, installment plans, chargeback management, tokenization, and PCI compliance. These capabilities enable your hotel to automate complex transactions, improve cash flow, and accept multiple payment types seamlessly. Edge: ROH.

Which Has Better Customer Support: Heartland Payments or ROH?

Heartland’s support and onboarding ratings are both pegged at 0/5, with no recent reviews or customer quotes available. This suggests either poor support or a lack of recent hotel-focused engagement, making it difficult to trust their service quality.

ROH scores nearly perfect in support (4.97/5) and onboarding (4.92/5), with recent reviews emphasizing their responsive, helpful staff. Users highlight how support helps streamline adoption and resolve issues promptly. Edge: ROH.

Which Has More Integrations: Heartland Payments or ROH?

Heartland has one verified integration with Actabl, with no other partnerships listed. Its limited integrations could restrict your ability to connect various hotel systems efficiently.

ROH also has one verified partner, Oracle Hospitality, but it is well-known in the hospitality sector for integrating with PMS and other industry software. Despite the similar quantity, ROH’s targeted industry integrations tend to be more relevant and valuable for hotel operations. Edge: ROH.

Which Do Hoteliers Rate Higher: Heartland Payments or ROH?

With zero reviews and a 0/5 overall rating, Heartland has no recent hoteliers' insights, making it impossible to gauge their satisfaction.

ROH, by contrast, has 65 hotel reviews, with a 99% likelihood to recommend. Hotels across segments—resorts, independent hotels, and larger chains—rate ROH highly for usability, automation, and support. Their recent reviews underscore its effectiveness and ease of deployment. Edge: ROH.

How Much Do Heartland Payments and ROH Cost?

Heartland's pricing details are unavailable, with no mention of trial or subscription models. This opacity complicates budget planning and evaluation.

ROH charges a straightforward $100 monthly fee, with no free trial. Its transparent pricing aligns with the product’s features and support offerings. Cost-wise, ROH provides clarity that makes the value proposition more tangible for hotels seeking automation and advanced features.

What Type of Hotel Should Use Heartland Payments?

• Hotels that need basic payment processing without industry-specific features.
• Properties with minimal transaction volume or those already integrated with Heartland’s broader business solutions.
• Teams that prefer a well-established provider with global reach, despite limited recent hotel-specific reviews.
• Not ideal if your hotel seeks automation, guest invoicing, or advanced payment features.

What Type of Hotel Should Use ROH?

• Hotels looking for automation in payments, invoicing, and cash flow management.
• Properties that value real-time reporting and notifications for operational efficiency.
• Hotels that want a user-friendly platform with high staff adoption and support.
• Hotels with complex payment needs like split billing, refunds, and multi-method acceptance.
• Not ideal if your hotel prefers a basic, no-frills payment processor or has no need for automation.

The Bottom Line for Hotels

ROH and Heartland serve different market segments and hotel needs. Heartland’s legacy reputation and broad industry reach are overshadowed by its lack of recent reviews and hotel-specific functionality, making it a less compelling option for modern hotels.

ROH, with its recent reviews, extensive features, and high user satisfaction, clearly stands out as the more suitable choice for hotels aiming to streamline payments and improve cash flow. Its automation capabilities, hotel-focused design, and support make it a reliable partner for hospitality businesses.

If your hotel prioritizes automation, user experience, and recent hotel-specific feedback, go with ROH. For those with very basic needs or already tied into Heartland’s broader systems, Heartland might suffice, but that scenario appears increasingly rare in today’s hotel industry landscape.