HiRUM HMS vs. Noovy:
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The Decision

Choosing between HiRUM HMS by HiRUM Software Solutions and Noovy depends on your hotel’s specific needs and operational priorities. Both aim to streamline hotel management, but they tackle different aspects—HiRUM emphasizes robustness and enterprise features, while Noovy champions simplicity and an all-in-one approach. With more recent reviews and a higher review count, Noovy currently holds a stronger reputation.

Your team should consider which features align with your property’s size, segment, and growth goals. Are you seeking a tried-and-true system with extensive integrations or a modern, flexible platform with a broad feature set? Let’s compare these two options in detail.

Is HiRUM HMS or Noovy Better for Hotels?

Both HiRUM and Noovy aim to simplify hotel operations, but they diverge significantly in scope and usability. HiRUM, founded in 1998, is known for its comprehensive PMS tailored to large resorts, motels, and multi-property management, primarily serving Australian clients. Its strengths lie in its deep reporting, trust accounting, and channel management, but reviews point out that it remains a stand-alone, desktop-based system with limited cloud access.

In contrast, Noovy, established in 2017 and operating globally, offers an all-in-one cloud solution with built-in PMS, channel management, booking engine, and revenue tools. It’s designed for modern hoteliers, especially boutique and regional properties, looking for straightforward setup and automation. However, some users mention that its interface can feel less polished, and translation issues exist.

Given the recent surge in reviews and higher overall ratings, Noovy shows current dominance in user satisfaction. Would your property benefit more from a deep, enterprise-level PMS or a flexible, integrated platform that’s easier to deploy and scale?

Edge: Noovy.

Noovy vs HiRUM HMS: Which Should Your Hotel Choose?

If your hotel needs a complete, cloud-based system with minimal setup and cost-effective pricing, go with Noovy. Its $600 monthly fee includes PMS, channel management, booking engine, and revenue tools, making it ideal for boutique hotels, B&Bs, and regional properties seeking automation and connectivity.

If your property requires a highly customizable, enterprise-grade system optimized for larger resorts, motels, or properties in Australia, HiRUM is the better fit. Its robust reporting, trust accounting, and offline capabilities serve complex operations well, especially if your team values detailed financial management and extensive integrations.

For smaller, growth-oriented properties that prioritize modern usability and rapid deployment, Noovy’s all-in-one platform is the smarter choice. Conversely, if your hotel demands in-depth financial compliance and multi-property support, HiRUM’s established track record makes it the secure option.

Edge: Noovy.

Is HiRUM HMS or Noovy Easier to Use?

Both systems score exceptionally high for ease of use, with HiRUM at 4.63/5 and Noovy at 4.62/5. Users praise HiRUM’s straightforward navigation and helpful onboarding resources, with reviews emphasizing its user-friendly interface despite its extensive features. However, some note that its outdated aesthetic could be improved, and training is sometimes needed for more complex tasks.

Noovy is lauded for its modern, intuitive interface, designed for quick learning and minimal training, especially for smaller teams. Support from Noovy is rated slightly lower but remains highly positive, with users describing it as friendly and responsive.

Edge: Tie.

Which Has Better Features: HiRUM HMS or Noovy?

Noovy boasts an extensive suite of 50+ features, including a built-in PMS, channel manager, booking engine, revenue management, digital registration, online check-in/out, and advanced guest CRM. It removes the need for multiple vendors, simplifying management and reducing costs.

HiRUM offers a more limited feature set—focused mainly on core property management, trust accounting, and reporting. Its standout feature is its seamless integration with HiSITE, especially for online bookings and channel management, but it lacks built-in modules like a booking engine or revenue management.

For a property seeking a comprehensive, all-in-one package, Noovy’s feature breadth provides more value. If you prioritize specialized financial tools and a proven, stable PMS, HiRUM remains competitive.

Edge: Noovy.

Which Has Better Customer Support: HiRUM or Noovy?

HiRUM’s support is highly rated at 4.78/5, with reviews emphasizing their responsiveness and ongoing development. Users frequently mention their proactive help, especially in Australia, describing staff as friendly, knowledgeable, and quick to resolve issues.

Noovy’s support scores slightly lower at 4.71/5, with reviews complimenting the team’s friendliness and efficiency. Users appreciate the quick responses, although some mention that support could expand to cover more languages or regions.

Given the recent reviews and a slightly higher rating, HiRUM’s support edges out Noovy for hotel operators needing reassurance in complex, multi-property environments.

Edge: HiRUM.

Which Do Hoteliers Rate Higher: HiRUM or Noovy?

In recent reviews, Noovy’s overall rating of 5/5 outpaces HiRUM’s 3.5/5. Noovy’s reviews highlight simplicity, speed, connectivity, and excellent support, especially among boutique and small properties. Its recent reviews reinforce a trend of high satisfaction among modern hoteliers.

HiRUM’s ratings are more modest, with some long-term users appreciating stability but citing aging interfaces and limited cloud capabilities. Its review count (27) is higher but less recent, making Noovy’s recent positive feedback more relevant.

For current user satisfaction, Noovy leads clearly.

Edge: Noovy.

How Much Do HiRUM HMS and Noovy Cost?

HiRUM does not publish specific pricing details, but it is typically sold via annual licenses or bespoke quotes, implying higher costs suited for larger properties. Its implementation and ongoing support are generally part of a tailored contract.

Noovy’s straightforward pricing of €£$5 per room per month makes it transparent and accessible for small to medium-sized properties. It includes all core features and customer support, with no additional hidden fees.

If budget clarity is critical, Noovy’s flat, predictable pricing gives it an advantage. For larger, complex setups, pricing may vary with HiRUM’s custom quoting process.

Edge: Noovy.

What Type of Hotel Should Use HiRUM HMS?

• Hotels that need a robust, multi-property management system, especially resorts, motels, and properties in Australia.
• Teams that require detailed trust accounting and extensive reporting capabilities.
• Properties with complex financial or operational compliance needs.
• Larger properties with the resources to support a desktop-based, on-premise system.
• Hotels that prioritize stability and a proven track record over rapid deployment.

Not ideal if your hotel is small, regional, or seeking a cloud-first, easy-to-setup platform. Limited online features and higher complexity make HiRUM less suitable for boutique or regional properties prioritizing modern interfaces.

Edge: Larger resorts and multi-property operators.

What Type of Hotel Should Use Noovy?

• Boutique, regional, and small hotels that want a modern, cloud-based system with minimal setup.
• Teams that value an integrated platform combining PMS, channel management, booking, and revenue tools.
• Hotels looking for affordability and transparent pricing.
• Properties prioritizing automation, guest communication, and connectivity.
• Hotels that want faster onboarding and straightforward management without extensive technical support.

Not ideal if your hotel requires highly customized financial reporting, offline capabilities, or operates in regions with language barriers not currently supported by Noovy.

Edge: Small to medium-sized, innovative hoteliers.

Noovy vs HiRUM HMS: The Bottom Line for Hotels

The core difference lies in scope and target user base. HiRUM offers a deep, stable, and enterprise-ready PMS tailored for large or complex properties, especially in Australia. Its strengths are in detailed reporting, trust accounting, and stable offline management but with a dated interface and limited cloud features.

Noovy provides a modern, all-in-one solution optimized for boutique, regional, and growth-focused hotels. It excels with its transparent pricing, ease of use, and comprehensive feature set, making it ideal for properties aiming to streamline operations quickly and affordably.

If your hotel prioritizes stability, compliance, and multi-property management, HiRUM is the safer choice. For hotels seeking agility, affordability, and a single platform for multiple operational areas, Noovy is the recommended option.

This comparison should guide your team toward a solution that fits your current needs and future growth plans, considering both the features and the support each platform offers.