HiRUM HMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing the right hotel management software can transform your property's operations and guest experience, but not all solutions are created equal. Both HiRUM HMS and ThinkReservations aim to streamline your processes, yet they diverge significantly in features, user base, and recent support activity. Your decision hinges on whether you prioritize a mature, widely-reviewed platform or a more modern, feature-rich system.

HiRUM offers a longstanding presence with a smaller but loyal customer base and a focus on trust accounting and integration with Australian support teams. ThinkReservations, on the other hand, boasts a large number of recent reviews, a broader feature set, and a global reach. Which aligns better with your hotel’s needs?

Is HiRUM HMS or ThinkReservations Better for Hotels?

HiRUM HMS is a traditional property management system with over 27 reviews, but no new reviews in the last six months—indicating limited recent customer feedback. Conversely, ThinkReservations has 312 reviews, including 8 from the last six months, offering fresher insights into current user experiences.

While HiRUM is praised for its integration with HiSITE and its reliable trust accounting, users note that it operates as a standalone system without cloud storage or access. ThinkReservations excels with a comprehensive feature set, including channel management, booking engine, and guest messaging, making it more adaptable for modern needs.

Your choice depends on whether you value a proven system with trusted Australian support or a more up-to-date platform with extensive features and recent user feedback.

ThinkReservations vs HiRUM HMS: Which Should Your Hotel Choose?

If your hotel needs an all-in-one cloud-based platform with extensive online booking and guest communication tools, ThinkReservations is the better fit. It suits small to medium properties, including B&Bs, inns, and boutique hotels, focusing on automation and revenue growth.

If your hotel emphasizes trust accounting, robust reporting, and seamless integration with existing systems, HiRUM’s specialized, on-premises solution could serve you better. It’s ideal for larger properties or those operating in Australia, where compliance and detailed financial management are priorities.

For hotels aiming for growth and modern operations, ThinkReservations offers a broader feature set. For those prioritizing reliability, local support, and proven financial tools, HiRUM remains a solid choice.

Is HiRUM HMS or ThinkReservations Easier to Use?

HiRUM scores 4.63 out of 5 for ease of use, and users praise its user-friendly navigation, especially for managing trust accounts and reporting. ThinkReservations edges slightly higher at 4.8, with many reviewers emphasizing its intuitive interface, quick onboarding, and straightforward management tools.

Both platforms are praised for their onboarding processes, but ThinkReservations’ modern design and extensive online resources make it easier for staff unfamiliar with PMSs to adapt. Its interface simplifies complex tasks like rate management and guest communications.

Edge: ThinkReservations.

Which Has Better Features: HiRUM HMS or ThinkReservations?

ThinkReservations offers 43 unique features, including a channel manager, booking engine, guest messaging, group booking, and revenue management tools—features HiRUM does not possess. HiRUM primarily provides core property management functions and relies on integrations for additional capabilities.

ThinkReservations’ features support automation, guest engagement, and revenue optimization directly within the platform, making it more suitable for properties seeking comprehensive control. HiRUM’s strength lies in its specialized trust accounting and detailed reporting, but it lacks some modern amenities.

Edge: ThinkReservations.

Which Has Better Customer Support: HiRUM HMS or ThinkReservations?

HiRUM’s support is rated 4.78 out of 5, with reviews highlighting friendly Australian-based service and proactive assistance. ThinkReservations maintains a nearly identical score at 4.79, with many users praising its accessible, knowledgeable support team and training resources.

Recent reviews from ThinkReservations customers mention quick responses and ongoing platform improvements, even during the last six months. HiRUM’s support is praised for its responsiveness but receives less recent feedback, making ThinkReservations’ support arguably more current and responsive.

Edge: ThinkReservations.

Which Has More Integrations: HiRUM HMS or ThinkReservations?

ThinkReservations offers 16 verified integrations, including major OTAs like Expedia, TripAdvisor, and Airbnb, along with tools like TrustYou and Triptease. HiRUM features 13 verified partners, including SiteMinder, Revinate, and KAS Lock Software, but lacks some of the newer integrations.

Shared partners include TrustYou, Airbnb, and CartStack, but ThinkReservations’ broader integration list enhances its ability to connect with various platforms, especially in the North American market. For properties relying on extensive OTA and guest review integrations, ThinkReservations provides more options.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: HiRUM HMS or ThinkReservations?

ThinkReservations has a significantly higher average rating of 4.88/5, based on 312 reviews, with recent feedback in the last six months reaffirming satisfaction. Hoteliers in B&Bs, boutique hotels, and motels especially rate it highly for its usability and revenue tools.

HiRUM’s rating is 3.5/5 across 27 reviews, with no recent feedback—indicating a more stable but less current perception. Its users appreciate its reliability but often mention it being less modern and more suited for larger or traditional properties.

Edge: ThinkReservations.

How Much Do HiRUM HMS and ThinkReservations Cost?

HiRUM does not publicly disclose pricing; it likely offers customized quotes based on property size and needs. ThinkReservations charges a flat $1,100 per property with no ongoing monthly fees, providing transparent pricing for small to medium hotels.

The upfront fee for ThinkReservations covers the core system, and additional costs may apply for integrations or add-ons. If budget transparency is critical, ThinkReservations’ clear pricing model offers easier planning.

What Type of Hotel Should Use HiRUM HMS?

• Hotels that prioritize detailed financial management, trust accounting, and compliance.
• Properties with complex reporting needs, including resorts or larger boutique hotels.
• Operators in Australia or regions where local support is essential.
• Hotels that prefer an on-premises or hybrid system over cloud-based solutions.
• Teams that value reliable, proven systems with longstanding service.

Not ideal if your hotel needs extensive guest-facing features or cloud-based flexibility. Small, independent properties seeking modern automation might find HiRUM less adaptable.

What Type of Hotel Should Use ThinkReservations?

• Small to medium properties, including B&Bs, inns, and boutique hotels.
• Hotels seeking an all-in-one solution with online booking, channel management, and guest messaging.
• Teams focused on revenue growth through upselling, automated communication, and yield management.
• Hotels operating in North America or other regions supported by extensive OTA integrations.
• Properties that want an easy-to-learn system with quick onboarding and ongoing support.

Not ideal if your hotel requires advanced trust accounting, complex integrations, or operates in markets where HiRUM has a regional advantage.

The Bottom Line for Hotels

HiRUM HMS provides a traditional, trusted property management system primarily suited for larger or compliance-focused hotels, especially in Australia. Its strengths lie in financial management, trust accounting, and reporting, making it ideal for properties that need these core functions.

ThinkReservations offers a modern, feature-rich platform with a large volume of recent reviews, making it suitable for small to medium properties aiming to boost revenue and guest engagement. Its extensive integrations and user-friendly design make it an excellent choice for properties looking for automation and ease.

If your hotel values a proven, regionally supported system with strong financial controls, HiRUM is the better pick. For hotels prioritizing guest experience, automation, and a broad feature set, ThinkReservations delivers a compelling offering.

In conclusion, the decision depends on your property’s size, regional needs, and operational priorities. Both platforms can serve different hotel segments effectively, yet recent reviews and features favor ThinkReservations as the more versatile, current choice for most independent hoteliers today.