Hop PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) is vital for your hotel's success, impacting operations, guest experience, and revenue. Hop PMS by Hop Software and ThinkReservations PMS by ThinkReservations are two solutions designed to streamline your hotel management. While Hop aims to provide an all-in-one, cost-effective platform, ThinkReservations emphasizes ease of use, robust features, and strong OTA integrations. Which system aligns best with your hotel’s needs?

Is Hop PMS or ThinkReservations PMS Better for Hotels?

Both products aim to simplify hotel operations, but they diverge in scope and market presence. Hop PMS positions itself as an affordable, comprehensive system with key features like a revenue management module and integrated CRM. ThinkReservations, however, focuses on ease of use, extensive integrations, and a rich feature set that supports revenue growth and operational automation. Given the more recent reviews and higher ratings, ThinkReservations demonstrates a stronger, more trusted presence among hoteliers.

ThinkReservations PMS vs Hop PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, user-friendly platform with excellent OTA connectivity, go with ThinkReservations. Its high review count (356 reviews) and 4.88/5 overall rating reflect broad trust and recent positive feedback. For hotels seeking a more integrated suite, including revenue management, guest CRM, and lobby kiosk, Hop PMS offers unique features but lacks recent reviews and has no user ratings, making it a less reliable choice at this moment.

Is Hop PMS or ThinkReservations PMS Easier to Use?

ThinkReservations is highly praised for its intuitive, streamlined interface, scoring 4.82/5 on ease of use and onboarding ratings of 4.73/5. Many users describe the platform as “easy to learn,” with quick onboarding and minimal staff training required. Hop PMS, with a score of 0/5 across ratings, offers no recent feedback, indicating difficulty or lack of user satisfaction. Edge: ThinkReservations.

Which Has Better Features: Hop PMS or ThinkReservations PMS?

ThinkReservations offers 14 features exclusive to its platform, including task management, automated reminders, drag-and-drop tapchart, and digital registration—tools that significantly enhance operational efficiency. Hop PMS provides six unique features like revenue management, guest CRM, and a guest app, but with fewer options overall. Since ThinkReservations has more features tailored for daily hotel operations, it holds the edge for comprehensive functionality. Edge: ThinkReservations.

Which Has Better Customer Support: Hop PMS or ThinkReservations PMS?

ThinkReservations scores 4.82/5 for customer support, with many reviews emphasizing quick, knowledgeable responses and seamless onboarding. Users say support is “second to none,” and the team is “very accessible.” Hop PMS, however, has no recent reviews or ratings, making it impossible to gauge support quality. Based on available data and recent feedback, edge: ThinkReservations.

Which Has More Integrations: Hop PMS or ThinkReservations PMS?

ThinkReservations boasts 16 verified integrations, including prominent OTAs like Airbnb, Expedia, and TripAdvisor, along with tools such as Sojern and TrustYou. Hop PMS, with only 7 verified partners, has limited OTA and channel management integrations, including WuBook and SiteMinder. For hotels relying heavily on OTA connectivity, ThinkReservations clearly leads. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Hop PMS or ThinkReservations PMS?

With 356 recent reviews, ThinkReservations maintains a 4.88/5 overall rating, praised across segments like B&Bs, boutique hotels, and small properties. Hop PMS has no reviews or ratings available, making it impossible to assess user satisfaction. The high engagement and recent review activity for ThinkReservations indicate a more trusted platform. Edge: ThinkReservations.

How Much Do Hop PMS and ThinkReservations PMS Cost?

Hop PMS does not publicly list pricing, suggesting it may have customized or enterprise-level fees, or perhaps a different pricing model. ThinkReservations charges a flat $500 monthly fee, no implementation fees, with no mention of additional costs. The transparency and clarity of ThinkReservations’ pricing make it easier for hoteliers to evaluate ROI. If budget is a concern, the lack of public pricing for Hop PMS is a notable hurdle.

What Type of Hotel Should Use Hop PMS?

• Hotels that need an integrated revenue management module and guest CRM.
• Properties seeking a comprehensive, all-in-one system at a potentially lower price.
• Hotels with an international presence, given Hop’s region coverage including Europe, Asia Pacific, and Africa.
• Teams that prefer a single platform for multiple operational aspects.

Not ideal if:

• Your hotel relies heavily on OTA integrations and channel management.
• You prefer a system with proven, recent user reviews and high user satisfaction.
• You need a system with extensive automation features like task management or digital registration.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels, B&Bs, inns, and boutique properties that value ease of use and quick onboarding.
• Hotels seeking robust OTA connectivity with platforms like Airbnb, Booking.com, and Expedia.
• Teams looking to increase revenue through upselling, automated messaging, and detailed reporting.
• Hoteliers wanting a proven, highly-rated system with active user feedback and strong customer support.

Not ideal if:

• Your hotel requires advanced revenue management or lobby kiosk functionalities, which Hop offers but ThinkReservations lacks.
• You prefer a system with regional coverage beyond North America.
• Your property is large-scale or complex, where a more customizable or enterprise solution might be necessary.

ThinkReservations vs Hop PMS: The Bottom Line for Hotels

The core difference lies in their focus: Hop PMS offers a broad, all-in-one platform targeting larger, international hotels seeking revenue and guest relationship tools. ThinkReservations emphasizes ease, automation, and proven success with small to mid-sized properties, especially in North America.

If your hotel needs a system with extensive automation, integrations, and recent user endorsements, go with ThinkReservations. Its 356 reviews and 4.88/5 rating make it the more trustworthy choice today. For hotels looking for a flexible, feature-rich platform with revenue management, Hop PMS is worth considering, but its lack of recent ratings makes it a riskier option presently.

In conclusion, for most hoteliers actively evaluating these two, ThinkReservations presents a more reliable, well-rated, and feature-rich solution aligned with current user expectations. Hop PMS may suit specific needs but lacks the recent validation to outperform its competitor in the current market.

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