Hop PMS vs. Mews PMS:
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The Decision

Choosing a property management system (PMS) is a critical decision that impacts your hotel’s operations, guest experience, and revenue. You’re comparing Hop PMS by Hop Software and Mews PMS by Mews because both aim to streamline hotel management, but they diverge significantly in maturity, features, and market presence. With more recent reviews and a larger user base, Mews clearly dominates; the question is whether its offerings align with your hotel’s needs.

Hop Software promises an all-in-one platform designed to reduce costs and complexity, while Mews emphasizes automation, extensive integrations, and scalability. Which will deliver more value for your property?

Is Hop PMS or Mews PMS Better for Hotels?

Hop PMS seeks to unify hotel operations with an emphasis on affordability and simplicity, offering an integrated booking engine, channel manager, and payments. However, its review count is zero, and user feedback is nonexistent, making it difficult to verify its performance or support quality.

In contrast, Mews boasts over 750 reviews, with the latest in the past 6 months, and a near-perfect overall rating of 4.62/5. Recent reviews highlight Mews' ease of use, extensive features, and responsive support, making it the more proven choice.

Do you want a less tested but potentially more affordable solution, or a mature platform with proven success?

Mews PMS vs Hop PMS: Which Should Your Hotel Choose?

If your hotel needs a flexible, scalable platform with robust automation, over 1,000 integrations, and a large community of satisfied users, go with Mews. It suits mid-sized to large hotels, chains, and properties aiming for digital transformation.

If your hotel is small, budget-conscious, or prefers a very straightforward system with minimal features, Hop might appeal—though its lack of recent reviews and proven track record makes this risky. For scalability and proven performance, Mews is the safer bet.

Would your hotel benefit from proven automation and integrations, or are you seeking a less tested, lower-cost solution?

Is Hop PMS or Mews PMS Easier to Use?

Mews scores a 4.7/5 for ease of use, supported by reviews praising its modern, intuitive interface and rapid onboarding. Users frequently mention how simple it is to train staff and manage operations remotely, with many noting that the platform was built with user experience at its core.

Hop PMS, on the other hand, has a 0/5 ease of use rating, with no detailed reviews available. Its unfamiliarity and unverified support make it difficult to assess, but the lack of recent feedback suggests it’s not as user-friendly or well-supported.

Edge: Mews.

Which Has Better Features: Hop PMS or Mews PMS?

Mews offers 28 features exclusive to its platform, including multilingual support, guest CRM, digital registration, automated reminders, shift planning, rate management, and online checkout. Its 31 shared features are complemented by a broad ecosystem that allows extensive customization.

Hop PMS, with no unique features listed and zero verified features, appears less capable, especially for properties seeking advanced automation and guest engagement tools.

Edge: Mews.

Which Has Better Customer Support: Hop PMS or Mews PMS?

Mews enjoys a 4.27/5 customer support rating, with recent reviews emphasizing its quick, helpful responses and proactive onboarding. Many users state that Mews support is a key factor in successful implementation and ongoing satisfaction.

Hop PMS has a zero/5 support rating, with reviews criticizing the lack of support during implementation and ongoing assistance. The absence of recent feedback further diminishes confidence in its support quality.

Edge: Mews.

Which Has More Integrations: Hop PMS or Mews PMS?

Mews boasts over 336 verified integrations, with a marketplace offering thousands of third-party apps—ranging from revenue management to guest messaging. Many users highlight its ability to connect seamlessly with existing systems, creating a unified tech environment.

Hop Software has only 7 verified partners, including WuBook, with no mention of a marketplace or extensive ecosystem. Its limited integrations restrict potential customization and scalability.

Edge: Mews.

Which Do Hoteliers Rate Higher: Hop PMS or Mews PMS?

Given the lack of reviews for Hop, Mews stands out decisively. Hoteliers rate Mews 4.62/5 overall, with recent feedback praising its ease of use, automation, and support, especially among boutique and independent hotels, as well as larger chains.

Hop’s absence of reviews makes it impossible to gauge user satisfaction. Based on available data, Mews has the clear advantage.

Edge: Mews.

How Much Do Hop PMS and Mews PMS Cost?

Hop PMS does not list pricing details, which suggests a need for direct inquiry and potential custom quotes. Mews has a base price of $900 per month, with no additional implementation or ongoing fees, offering transparent pricing.

Given the lack of pricing transparency for Hop, Mews provides a clearer cost expectation, making budgeting easier.

Edge: Mews.

What Type of Hotel Should Use Hop PMS?

• Hotels that are small, budget-oriented, or just starting out and willing to take a risk on unverified systems.
• Properties with minimal operational complexity seeking a straightforward, low-cost solution.
• Hotels with limited technical resources, relying on a simple, all-in-one package.

Not ideal if:

• Your hotel operates multiple properties or requires multi-property centralization.
• You need extensive automation, integrations, or proven support.
• Long-term scalability and proven functionality are priorities.

What Type of Hotel Should Use Mews PMS?

• Hotels of all sizes seeking a scalable, automation-rich platform with over 1,000 integrations.
• Boutique, independent, and chain hotels aiming for digital transformation.
• Properties needing advanced revenue management, guest engagement, and seamless operations.

Not ideal if:

• Your hotel is very small, with minimal tech needs, and budget is extremely tight.
• You prefer a system with minimal features or a less robust support ecosystem.
• You need an on-premise solution rather than a cloud-based platform.

Mews vs Hop: The Bottom Line for Hotels

Mews is a mature, richly featured, and highly rated PMS, with broad adoption and recent positive reviews. It supports automation, extensive integrations, and a user-friendly experience that helps hotels increase efficiency and guest satisfaction.

Choose Mews if you want a proven, scalable system with extensive support and a large user community. It’s especially ideal for hotels looking to grow, innovate, and deliver a seamless guest journey.

Hop PMS may appeal for very small properties with limited needs and a tight budget, but its lack of recent reviews and features makes it a risky choice. Without verifiable performance data, it’s unlikely to meet the demands of a growing or tech-forward hotel.

For most hotels prioritizing reliability, features, and support, Mews stands out as the clear winner.