HoresPlus vs. RoomRaccoon PMS:
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The Decision

Choosing between HoresPlus by Hores and RoomRaccoon PMS hinges on your hotel’s specific needs and operational scale. Both systems aim to streamline property management, but they do so via different approaches—HoresPlus offers a comprehensive, enterprise-level solution, while RoomRaccoon focuses on user-friendly automation for small to midsize hotels. Your decision should align with your property size, complexity, and growth plans.

HoresPlus has been around since 2001 and serves a broad global market, but it has not accumulated recent reviews or high ratings. RoomRaccoon, founded in 2017, boasts a strong recent review presence with over 169 reviews and an overall rating of 4.88/5, making it the more reviewed and trusted choice today. Which system best suits your hotel’s current and future needs?

Is HoresPlus or RoomRaccoon Better for Hotels?

HoresPlus and RoomRaccoon are both designed to improve hotel operations, but they diverge significantly in scale and approach. HoresPlus offers a broad, all-encompassing hotel management system aimed at larger, more complex properties, featuring extensive modules like guest communication, task management, and GDPR compliance, yet it lacks recent reviews and high scores. RoomRaccoon, on the other hand, appeals primarily to small and independent hotels, with recent reviews praising its ease of use, automation, and high customer satisfaction.

HoresPlus has not demonstrated recent customer engagement or reviews since 2023, which raises questions about its current support and development. RoomRaccoon, with 169 reviews in the last six months and a 9.09/5 NPS score, shows active engagement, ongoing improvements, and high hotel satisfaction. Given the data, RoomRaccoon clearly outperforms HoresPlus in recent trustworthiness and customer feedback.

RoomRaccoon vs HoresPlus: Which Should Your Hotel Choose?

If your hotel is a small to midsize independent property seeking an intuitive, all-in-one management system with automations that save time and boost revenue, go with RoomRaccoon. Its streamlined features like automated communication, online check-in, and yield management are designed for quick adoption and immediate impact.

If your hotel operates at a larger scale or requires a system capable of handling complex, multi-department workflows, HoresPlus might seem appealing. However, given the lack of recent reviews, support ratings, and the limited number of features compared to RoomRaccoon, the latter remains the more reliable choice for most small to medium properties today.

Is HoresPlus or RoomRaccoon Easier to Use?

RoomRaccoon scores a 4.74/5 for ease of use, with many reviewers citing its intuitive interface and straightforward onboarding process, averaging a 4.61/5 for onboarding. Users describe it as simple to learn and teach, with many noting how automation reduces manual workload.

HoresPlus, with a 0/5 usability score and no recent reviews, provides no current feedback on user experience, which is a significant concern. Given the recent positive comments and high usability rating, Edge: RoomRaccoon.

Which Has Better Features: HoresPlus or RoomRaccoon?

RoomRaccoon offers 15 features exclusive to its system, including automated night audits, guest profiles, analytics dashboards, and multi-currency support, all designed for small hotel operations. It also provides a robust all-in-one platform that simplifies reservations, invoicing, and guest communication.

HoresPlus, with 13 unique features, emphasizes operational modules like guest messaging, GDPR compliance, and task management, but lacks many automation and guest-centric tools present in RoomRaccoon. The total shared features are 36, but RoomRaccoon’s unique features directly enhance automation and revenue management for smaller hotels.

Edge: RoomRaccoon.

Which Has Better Customer Support: HoresPlus or RoomRaccoon?

RoomRaccoon enjoys a 4.53/5 support rating based on recent reviews, with hoteliers praising its responsiveness and helpfulness, especially during onboarding. Many reviews highlight how its support team quickly resolves issues, which is crucial for smooth daily operations.

HoresPlus, with no recent reviews or ratings, leaves support quality unverified and uncertain. Based on current data, Edge: RoomRaccoon.

Which Has More Integrations: HoresPlus or RoomRaccoon?

RoomRaccoon connects with 88 verified partners, including popular solutions like Sage, FLEXIPASS, and RevControl, offering seamless integrations that support diverse hotel tech stacks. Its open API and numerous integrations enable small hotels to customize their technology ecosystem easily.

HoresPlus, with just 7 verified partners, provides fewer integration options and focuses on core operational modules. For a hotel seeking flexibility and a broader ecosystem, Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HoresPlus or RoomRaccoon?

RoomRaccoon’s recent reviews consistently rate it close to 5/5, with a 94% likelihood of recommendation, especially among boutique and independent hotels. Smaller properties appreciate its simplicity, automation, and revenue tools.

HoresPlus, lacking recent reviews and a high overall rating, does not have current hotel feedback to support its reputation. Given the data, Edge: RoomRaccoon.

How Much Do HoresPlus and RoomRaccoon Cost?

HoresPlus does not publish pricing publicly, and no trial or flat-rate options are available, making it difficult to evaluate its cost-effectiveness. RoomRaccoon charges $1,000 per month with no additional fees, offering transparency and flexibility for small hotels.

Pricing for RoomRaccoon is straightforward, making it easier for your budget planning. Without clearer HoresPlus pricing details, Edge: RoomRaccoon.

What Type of Hotel Should Use HoresPlus?

• Hotels that require a comprehensive, enterprise-level management system with extensive operational modules.
• Large properties or hotel groups with complex workflows spanning multiple departments.
• Hotels looking for a customizable platform that can integrate with various enterprise tools.
• Hotels with existing IT infrastructure seeking a tailored, scalable PMS solution.

Not ideal if your hotel is small, independent, or prefers a user-friendly, automated system. HoresPlus may also be less suitable if your priority is recent reviews and high customer satisfaction.

What Type of Hotel Should Use RoomRaccoon?

• Small to midsize independent hotels or boutique properties seeking an easy-to-use, all-in-one PMS.
• Hotels aiming to automate guest communications, online check-in, and revenue management.
• Properties looking for a flexible system with numerous integrations and automation features.
• Hotels focused on increasing direct bookings and reducing OTA commissions through built-in tools.

Not ideal if your hotel is a large chain or requires advanced enterprise features like multi-property management at scale. It may also be less suitable if you need a system with extensive custom reporting.

RoomRaccoon vs HoresPlus: The Bottom Line for Hotels

HoresPlus offers a broad, traditional management approach built for larger, complex hotels, but it currently lacks recent customer engagement, which diminishes its credibility. Its core strengths lie in multi-department management and extensive operational features, making it ideal for large properties with dedicated IT teams.

RoomRaccoon, by contrast, is a modern, cloud-based PMS that excels in automating guest interactions, simplifying management, and boosting revenue for small and independent hotels. Its recent reviews, high ratings, and active support make it the more reliable choice today.

If you operate a small to midsize property seeking an easy-to-implement, automated platform with proven customer satisfaction, RoomRaccoon is the clear winner. Larger hotels needing extensive customization should consider HoresPlus, but only if they can verify ongoing support and stability.