HoresPlus vs. Stayntouch:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency and guest experience. HoresPlus aims to centralize hotel operations with a focus on administrative control, while Stayntouch emphasizes mobility, ease of use, and scalability. Both solve core reservation, front desk, and housekeeping tasks but diverge significantly in their approach, features, and market presence. So, which platform aligns best with your hotel's needs?

Are you looking for a more established, feature-rich system with a broad integration network, or a highly intuitive, cloud-first solution that prioritizes mobile and multi-property management?

Is HoresPlus or Stayntouch Better for Hotels?

HoresPlus, with over 600 hotels trusting it for 30 years, offers a traditional, comprehensive property management solution that manages reservations, billing, and operations from a single hub. Stayntouch, however, boasts a high review count of 317 recent reviews—most within the last six months—making it the more current and well-supported choice.

HoresPlus is more focused on detailed operational oversight, including native email marketing and employee messaging, whereas Stayntouch emphasizes a cloud-based, mobile-first experience with features like contactless check-in and multi-property management. Which of these core focuses aligns better with your hotel’s strategic priorities?

HoresPlus vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a traditional, all-in-one system with robust operational tools and deep integration options, go with HoresPlus. It’s best suited for hotels that favor reliable, long-standing software with a comprehensive feature set, mostly in Europe, South America, and Asia Pacific.

If your hotel values a modern, scalable platform with high ease of use, mobile access, and extensive third-party integrations, choose Stayntouch. It’s particularly strong for boutique hotels, city-center properties, and chains seeking rapid onboarding, superior guest experience, and flexible multi-property management.

For hotels wanting a mature, detailed control system—especially in regions where HoresPlus has a strong footprint—Hores is the safer pick. Conversely, if your focus is on innovation, guest engagement, and cloud-based workflows, Stayntouch is the better choice.

Is HoresPlus or Stayntouch Easier to Use?

Stayntouch earns a 4.7/5 ease-of-use rating based on 26 recent reviews, with many users praising its intuitive interface and smooth onboarding. Customers highlight its mobile-friendly screens and easy learning curve, making staff adoption straightforward, even for less tech-savvy teams. Users also commend the responsive support network, often citing rapid issue resolution.

HoresPlus, with a 0/5 rating and no recent reviews, offers limited data on ease of use. The lack of recent customer feedback suggests less current support or updates, which could translate into a steeper learning curve or user frustration.

Edge: Stayntouch.

Which Has Better Features: HoresPlus or Stayntouch?

HoresPlus provides five unique features, including native email marketing, guest CRM, gift vouchers, automated reminders, and employee messaging—valuable tools for personalized guest engagement. Stayntouch offers five features exclusive to it, notably automated night audit, cloud-based operation, PCI and SOC2 compliance, and centralized messaging, emphasizing security and flexibility.

Both systems share 44 core features, but Stayntouch’s focus on automation, security, and multi-property management makes it better suited for dynamic, fast-changing environments. HoresPlus’s features cater more to traditional operational control.

Edge: Stayntouch.

Which Has Better Customer Support: HoresPlus or Stayntouch?

Stayntouch’s support scores 4.68/5 from 26 recent reviews, with users praising its friendly, knowledgeable team and quick resolution times. Customers mention that onboarding is well-managed, and the company maintains consistent updates and improvements.

HoresPlus, with no recent reviews or support ratings available, leaves uncertainty about ongoing customer care and responsiveness. The absence of recent feedback suggests limited current support or less emphasis on customer service.

Edge: Stayntouch.

Which Has More Integrations: HoresPlus or Stayntouch?

Stayntouch offers 188 verified partners, including popular solutions like RoomPriceGenie and STAAH, facilitating extensive third-party integrations. HoresPlus has only 7 verified partners, including Bookassist and MyStay, with fewer options for connecting with other hotel systems.

For properties seeking a highly integrated ecosystem and flexible workflows, Stayntouch’s larger network is a significant advantage. HoresPlus’s smaller integration list might limit scalability or customization.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: HoresPlus or Stayntouch?

Based on recent reviews, Stayntouch’s 4.56/5 rating reflects high user satisfaction, especially among boutique and city hotels, which rate it 4.51/5 or higher. Hotels in segments like independent properties and small brands give particularly strong scores, citing ease of use and guest management.

HoresPlus, lacking recent reviews and ratings, cannot compete with the current positive feedback that Stayntouch consistently receives, especially from small and mid-sized hotels.

Edge: Stayntouch.

How Much Do HoresPlus and Stayntouch Cost?

HoresPlus does not publicly disclose its pricing model, which suggests customized quotes based on hotel size and needs. Stayntouch’s base price is $800 per month, with no additional implementation fees, making it transparent and predictable.

The lack of public pricing for HoresPlus means your hotel may need to engage directly for a quote, possibly leading to higher costs or less clarity. Stayntouch’s straightforward pricing allows for easier budgeting and comparison.

What Type of Hotel Should Use HoresPlus?

• Hotels that prioritize operational control and detailed management, such as large resorts or hotels with complex workflows.
• Teams that need native email marketing, guest CRM, or employee messaging.
• Hotels in regions where HoresPlus has a strong presence, like Europe and South America.
• Properties seeking a long-standing, established system with proven reliability.

Not ideal if your hotel values mobile and contactless guest interactions or rapid scalability.

What Type of Hotel Should Use Stayntouch?

• Boutique hotels, city-center properties, and chains seeking quick setup and onboarding.
• Teams that prioritize mobility, mobile check-in, and remote management.
• Hotels that value extensive integrations with third-party systems.
• Properties aiming for a modern guest experience with contactless and self-service options.
• Hotels looking for transparent, predictable pricing and vendor support.

Not ideal if your hotel requires a heavy, traditional system with extensive back-end operational features not yet prioritized in Stayntouch.

Stayntouch vs Hores: The Bottom Line for Hotels

The core difference lies in their approach: HoresPlus focuses on comprehensive, traditional operational management, while Stayntouch emphasizes mobility, guest experience, and scalability. Your choice hinges on your hotel’s strategic priorities—whether operational control or guest engagement.

Choose HoresPlus if your hotel needs detailed, long-established management tools and has a strong regional presence where it’s proven. Opt for Stayntouch if your hotel values an intuitive, cloud-based platform with extensive integrations, rapid onboarding, and a modern guest experience.

In summary, Stayntouch’s higher recent review count, better support scores, and broader integration options make it the more current and supported option. Its ease of use and high hotel ratings further reinforce its suitability for most modern hotels seeking flexible, scalable management solutions.

If your hotel seeks a reliable, traditional PMS with a focus on detailed control, HoresPlus remains a viable choice. But for most hotels looking to innovate and scale efficiently, Stayntouch offers a compelling, well-supported platform that aligns with today’s hospitality demands.