Host Hotel Systems vs. Stayntouch:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's operations, guest experience, and revenue. Both Host Hotel Systems and Stayntouch aim to streamline these aspects but differ significantly in features, user feedback, and market reach. Host Hotel Systems offers a longstanding, on-premise solution with a narrower feature set, while Stayntouch provides a modern, cloud-based platform with extensive third-party integrations. Which one aligns best with your hotel's needs?

Is Host Hotel Systems or Stayntouch Better for Hotels?

Host Hotel Systems is an established, on-premise PMS with a focus on core hotel management features, including reservation enforcement, detailed analytics, and some niche modules like guest CRM and spa management. Stayntouch, however, emphasizes a cloud-based approach, offering mobile check-in, guest apps, and integrations with revenue management and channel managers.

Both solve operational management issues, but Host Hotel Systems is more traditional and tailored for hotels preferring on-site infrastructure. Stayntouch, by contrast, caters to hotels looking for remote access, scalability, and a modern interface. Do you prioritize traditional on-premise systems or a flexible, cloud platform?

Host Hotel Systems vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a robust, on-premise solution with specialized modules like spa management or gift vouchers, Host Hotel Systems is the logical choice, especially for properties with existing infrastructure. Its review base is tiny but consistently positive about its feature strength and speed, though it struggles with modern interface expectations.

If your hotel values ease of use, extensive integrations, and a comprehensive mobile experience, then Stayntouch is the better fit. It excels in multi-property management, cloud accessibility, and user-friendly design, making it ideal for hotels that want to scale efficiently and offer contactless services.

In summary, choose Host Hotel Systems if you need a traditional, feature-rich PMS within a local infrastructure. Opt for Stayntouch if you prefer a modern, scalable platform with broad integrations and mobile capabilities.

Is Host Hotel Systems or Stayntouch Easier to Use?

Host Hotel Systems scores 4.5/5 for ease of use, with reviews highlighting its speed and straightforward interface. However, its on-premise architecture may require more initial setup and staff training, especially for complex modules.

Stayntouch ranks slightly higher at 4.7/5, praised for its intuitive design, mobile-friendly screens, and seamless onboarding. Users mention that training is quick, and staff adopt the system easily, which minimizes downtime.

Edge: Stayntouch.

Which Has Better Features: Host Hotel Systems or Stayntouch?

Host Hotel Systems offers 7 unique features like native email marketing, gift vouchers, guest CRM, and spa modules, catering to specific operational needs. In contrast, Stayntouch provides 9 unique features, including a dedicated revenue management module, guest app, booking engine, and contactless check-in.

Both platforms share 40 features, but Stayntouch’s focus on mobile apps, integrated CRS, and channel management enhances guest engagement and operational flexibility. Overall, Stayntouch's broader feature set and innovative modules give it an edge.

Edge: Stayntouch.

Which Has Better Customer Support: Host Hotel Systems or Stayntouch?

Host Hotel Systems has a solid support rating of 4/5, with reviews indicating approachable staff but some room for responsiveness improvements. Its longevity suggests a dependable support model, though limited recent activity means fewer recent feedback points.

Stayntouch outperforms with a 4.68/5 support score, consistently praised for friendly, thorough training and prompt assistance, even amid rapid growth. Recent reviews underscore its responsiveness, making it a more reliable choice for ongoing support.

Edge: Stayntouch.

Which Has More Integrations: Host Hotel Systems or Stayntouch?

Stayntouch boasts 188 verified integrations, including major partners like SiteMinder, Revinate, and TrustYou, supporting extensive third-party connectivity. Host Hotel Systems has 44 verified partners, including notable ones like HotelNetSolutions and RateGain, but fewer overall.

Shared partners include industry leaders such as Unifocus and TrustYou, but Stayntouch’s larger ecosystem and frequent updates make it more adaptable to varied hotel needs. Its open APIs also facilitate custom integrations.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Host Hotel Systems or Stayntouch?

Stayntouch has a significantly larger review count—317 compared to Host Hotel Systems’ 2—and more recent reviews, making its ratings more reliable. It scores 4.56/5 overall, with a 94% likelihood to recommend, and a net promoter score of 9.35/10.

Host Hotel Systems has only two reviews, both highly positive but too limited for a meaningful comparison. For hoteliers seeking peer validation, Stayntouch’s stronger recent feedback seals the deal.

Edge: Stayntouch.

How Much Do Host Hotel Systems and Stayntouch Cost?

Host Hotel Systems does not publicly disclose pricing, suggesting a bespoke quote based on your property’s needs. Stayntouch charges a starting fee of $800 per month, with no extra implementation or setup fees, making its pricing transparent but potentially costly for very small hotels.

If budget transparency and predictable costs are crucial, Stayntouch’s clear pricing structure offers better clarity, though Host Hotel Systems’ custom quotes could be more flexible for larger chains.

What Type of Hotel Should Use Host Hotel Systems?

• Hotels that prefer an on-premise, traditional PMS solution.
• Properties with existing infrastructure and IT support.
• Hotels needing specialized modules like spa management or gift vouchers.
• Hotels with complex, multi-layered operational needs requiring detailed analytics.
• Hotels in Europe, Africa, or South America with limited cloud infrastructure.

Not ideal if:

• Your hotel prioritizes mobile, cloud access, or rapid scalability.
• You seek frequent updates or user-friendly modern interfaces.
• You are a small boutique or large chain wanting extensive integrations.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a cloud-based, flexible PMS that can scale with growth.
• Properties prioritizing mobile check-in, guest apps, and contactless solutions.
• Multi-property groups needing centralized control and seamless integrations.
• Hotels in North America, Europe, or Asia Pacific looking for extensive regional support.
• Hotels aiming to reduce IT overhead with remote setup and updates.

Not ideal if:

• Your hotel prefers on-premise systems due to data residency requirements.
• You need niche modules like spa or gift vouchers, which are absent in Stayntouch.
• Your property is very small or has limited digital infrastructure.

The Bottom Line for Hotels

Host Hotel Systems offers a traditional, feature-rich PMS focused on core hotel operations through an on-premise setup, with limited recent reviews and a narrow market presence. Stayntouch provides a cloud-based, mobile-driven platform with extensive integrations, broad global reach, and more recent, positive reviews.

If your hotel values a proven, specialized on-premise system, Host Hotel Systems might serve you well. However, for most hotels seeking ease of use, scalability, and modern features, Stayntouch stands out as the better choice.

Choosing between these solutions hinges on your hotel’s operational style, growth plans, and technological preferences. Based on recent reviews and market presence, Stayntouch is the stronger option for contemporary, scalable hotel management.