Infor HMS vs. NewBook (PMS):
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The Decision

Choosing the right property management system (PMS) is critical for your hotel's operational efficiency, guest experience, and revenue growth. Both Infor HMS and NewBook aim to streamline your property management but approach this goal differently. Infor HMS offers a robust, enterprise-grade solution with extensive integrations, whereas NewBook emphasizes simplicity, user-friendliness, and a broad feature set. Which one aligns better with your specific needs?

While Infor HMS has a larger global footprint and more total reviews, NewBook’s higher recent review count and superior ratings suggest stronger current performance. Is your hotel better suited for an enterprise-level platform or a more straightforward, easy-to-use system?

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Is Infor HMS or NewBook Better for Hotels?

Both products serve hotels but target different segments and operational scales. Infor HMS provides a flexible, cloud-based system designed for large, complex properties needing deep customization and integrations. Meanwhile, NewBook is tailored for small to mid-sized hotels, hostels, short-term rentals, and similar properties, focusing on ease of use and quick setup.

Infor HMS boasts a broad feature set with 20 shared features and extensive integrations, yet its review count (46) and recent reviews (none in the last 6 months) indicate less current user feedback. Conversely, NewBook has fewer total reviews (16), but all are recent, and its 96% likelihood to recommend signals high satisfaction.

Are you seeking a comprehensive, scalable PMS for a large enterprise, or a straightforward platform for a growing hotel or rental property?

Infor HMS vs NewBook: Which Should Your Hotel Choose?

If your hotel operates at a large scale, requires complex customization, and needs extensive integrations, Infor HMS is the better fit. It’s suitable for independent and branded hotels seeking detailed reporting, revenue management, and operational automation, especially given its wide regional presence and partnerships with platforms like Booking.com and Expedia.

If your hotel is small to mid-sized, prioritizes ease of use, quick onboarding, and wants to increase bookings without deep technical overhead, NewBook is the ideal choice. Its intuitive interface, built-in booking engine, guest CRM, and other features like gift vouchers and digital registration cater perfectly to smaller operations aiming for growth and efficiency.

For hotels needing a highly customizable system with global reach, Infor HMS is the top contender. For those valuing simplicity and rapid deployment, NewBook wins.

Is Infor HMS or NewBook Easier to Use?

Based on review ratings, NewBook scores significantly higher for ease of use, with a 4.69/5 rating compared to Infor HMS’s 3.88/5. User feedback highlights NewBook’s intuitive dashboard, streamlined onboarding, and straightforward navigation, making staff adoption simple and quick.

Infor HMS, while generally considered easy to navigate, has mixed feedback, with some users citing a less aesthetic interface and a steeper learning curve. Support during onboarding is rated higher for NewBook (4.77/5) versus Infor (3.64/5), reflecting a more user-friendly experience overall.

Edge: NewBook.

Which Has Better Features: Infor HMS or NewBook?

Both platforms share 20 core features like reservations, housekeeping, and reporting. However, NewBook offers 10 additional features exclusive to it, including a channel manager, integrated CRS, booking engine, guest CRM, spa & wellness module, gift vouchers, native email marketing, digital registration, guest communication via SMS, and integrated payment terminals.

While Infor HMS provides robust customization and automation, NewBook’s dedicated features for marketing, communication, and online booking make it more versatile for smaller properties seeking to streamline direct bookings and guest engagement.

Edge: NewBook.

Which Has Better Customer Support: Infor HMS or NewBook?

Customer support ratings favor NewBook, with a perfect 5/5 score versus Infor HMS’s 4.04/5. Support reviews praise NewBook’s prompt, knowledgeable, and dedicated staff, with comments like, “The support desk is so creative and helpful,” and “Their team truly assists the business to maximize the use of the platform.”

Infor HMS support is often described as responsive and professional, but some users mention delays during system updates and bugs. While support is generally good, NewBook’s consistent top scores and recent reviews suggest a more reliably positive experience.

Edge: NewBook.

Which Has More Integrations: Infor HMS or NewBook?

Infor HMS boasts 113 verified partners, including major players like SiteMinder, Revinate, and IDeaS. It offers integrations with revenue management, CRM, and distribution platforms, providing extensive options for connecting your existing tech stack.

In contrast, NewBook has 16 verified partners, with notable integrations like Tripadvisor, GuestRevu, and PriceLabs. While fewer in number, its integrations cover key functions such as online travel agencies, guest reviews, and dynamic pricing.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or NewBook?

Review sentiment indicates NewBook is rated higher overall with a 4.75/5 rating based on 16 recent reviews, all highly positive and recent. Hoteliers praise its simplicity, customer support, and features tailored for small to mid-sized properties.

Infor HMS has a 4.04/5 rating from 46 reviews, but no recent feedback, and some users cite issues with system stability and usability. The more recent reviews favor NewBook’s performance and user satisfaction.

Edge: NewBook.

How Much Do Infor HMS and NewBook Cost?

Infor HMS does not publicly list its pricing, which suggests it may be tailored to enterprise clients with custom quotes. Typically, large-scale systems like Infor HMS involve significant implementation costs and ongoing expenses.

NewBook charges a base price of $1,000, with ongoing subscription fees that vary by property size and features. Its transparent pricing makes budgeting easier for smaller hotels and properties.

While exact costs for Infor HMS are unavailable, NewBook’s predictable pricing model favors smaller teams.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate at a large scale, such as branded chains or independent hotels with complex operational needs.
• Hotels seeking extensive customization for reporting, operations, and integrations.
• Teams that require a scalable, cloud-based platform with global support.
• Properties with a dedicated IT team or those willing to invest in long-term system deployment.

Not ideal if you prioritize quick setup, simplicity, or cost-efficiency; Infor HMS can be complex and pricey.

What Type of Hotel Should Use NewBook?

• Small to mid-sized hotels, hostels, RV parks, and short-term rentals seeking straightforward management.
• Teams that prefer an easy-to-learn system with built-in booking engine and guest management.
• Hotels focused on increasing direct bookings and guest communication.
• Properties looking for transparent pricing and fast onboarding.

Not ideal if your hotel requires deep customization, complex integrations, or enterprise-level automation.

Infor HMS vs NewBook: The Bottom Line for Hotels

Infor HMS offers a comprehensive, customizable system suited for large, complex hotel operations with extensive regional presence. Its robust integration capabilities and automation features appeal to enterprise-level teams, but its usability and recent review activity are limited.

NewBook excels in providing an intuitive, feature-rich platform for small to mid-sized hotels, with rapid onboarding and high customer satisfaction. Its broad feature set, including online booking and guest CRM, helps properties grow bookings and improve guest engagement.

If your hotel needs a flexible, enterprise-grade PMS, Infor HMS can meet those demands—though it may come with higher costs and complexity. For most small to mid-sized properties prioritizing ease and immediate value, NewBook offers a more straightforward, highly-rated solution.

Final verdict: For hotels seeking current, high-rated support and user satisfaction, NewBook is the clear choice. If you operate at a larger scale and need extensive customization and integrations, Infor HMS remains a strong, though more complex, option.