Infor HMS vs. Preno:
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The Decision

Choosing between Infor HMS and Preno hinges on your hotel’s specific needs, operational complexity, and budget. Both systems aim to streamline property management, but they approach this goal differently. Infor HMS offers a more extensive feature set and broader regional coverage, while Preno focuses on simplicity, ease of use, and integration. Which one aligns better with your current and future hotel management plans?

Is Infor HMS or Preno Better for Hotels?

Both Infor HMS and Preno are designed to improve operational efficiency and guest experience, but they diverge in scope and usability. Infor HMS, with its deep customization and broad integrations, caters more to larger or multiservice hotels seeking extensive control. Preno, on the other hand, simplifies daily tasks with a user-friendly interface ideal for smaller properties or those new to PMS technology.

Infor boasts a large user base across regions like North America, Europe, and Asia Pacific, though it has fewer recent reviews. Preno’s recent surge in reviews, especially with 144 total and new feedback within the last 6 months, boosts confidence in its ongoing support and usability. Are you prioritizing a system with a wide feature set or one that’s easier to learn and deploy?

Infor HMS vs Preno: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, multi-lingual, and multi-currency PMS with strong enterprise features, go with Infor HMS. It’s best suited for larger hotels, resorts, and properties with complex operational needs that benefit from extensive integrations and on-premise deployment options.

If your team prefers a straightforward, cloud-based system that reduces admin time, supports multi-property management, and integrates smoothly with accounting and channel managers, Preno is the better choice. It suits boutique hotels, motels, and properties seeking quick deployment and ease of staff adoption.

In summary, choose Infor if you prioritize extensive customization and multi-region support, and opt for Preno if simplicity, rapid onboarding, and recent positive reviews matter most. The decision hinges on your property’s size, complexity, and your team’s technical comfort.

Is Infor HMS or Preno Easier to Use?

Based on current ratings, Preno is significantly easier to use, scoring 4.78/5 for ease of use against Infor’s 3.88/5. Preno’s intuitive interface facilitates quick onboarding, with many reviews praising its straightforward layout and support team. Conversely, Infor’s UI, though functional, is often described as less aesthetic and more complex, reflecting its broader feature set.

Preno’s onboarding scores 4.68/5, far surpassing Infor’s 3.64/5, indicating a smoother implementation. Your staff will likely find Preno’s setup and daily navigation less frustrating, especially if they’re less tech-savvy. Edge: Preno.

Which Has Better Features: Infor HMS or Preno?

Infor offers 16 shared features plus 4 unique ones like multi-lingual support, multi-currency, and on-premise deployment, making it suitable for multi-region and complex operational needs. Preno, with 14 unique features, includes integrated CRS, native email marketing, booking engine, channel management, real-time reporting, and automation tools, focusing on automation and guest communication.

While Infor’s customization and multi-language capabilities are notable, Preno’s features like its integrated channel manager, booking engine, and automated space optimization are more directly aimed at streamlining operational workflows. For feature breadth, Infor’s extensive integrations and customization edge out Preno’s automation focus. Edge: Infor.

Which Has Better Customer Support: Infor HMS or Preno?

Preno’s recent reviews emphasize its responsive and helpful support team, with high praise for customer service, scoring 4.8/5. Many users describe Preno support as prompt, knowledgeable, and attentive, which aligns with its recent review activity.

Infor’s support is also rated well at 4.04/5, with reviews highlighting professionalism and promptness, but some mention delays during software updates and glitches. Given Preno’s higher recent ratings and more positive user quotes, it appears to provide a slightly better support experience today. Edge: Preno.

Which Has More Integrations: Infor HMS or Preno?

Infor boasts 113 verified partners, including major players like TrustYou, SiteMinder, and Revinate, offering a broad and diverse set of integrations suitable for larger, multi-service hotels. Preno has 17 verified partners, including Xero, SiteMinder, and HelloShift, with a focus on essential tools for smaller properties.

Shared integrations include TrustYou and SiteMinder, but Infor’s extensive partner network makes it more adaptable for complex operations that rely on multiple third-party systems. If integrations are critical, Infor’s ecosystem is the clear leader. Edge: Infor.

Which Do Hoteliers Rate Higher: Infor HMS or Preno?

Preno’s recent review count and ratings clearly favor it, with a 4.73/5 overall rating based on 144 reviews and a 95% likelihood to recommend. Most reviews are recent, indicating high user satisfaction with support, ease, and features.

Infor’s overall rating is 4.04/5 from just 46 reviews, with no recent feedback. Hotelier feedback suggests that Preno’s simplicity and customer support resonate more strongly in the current market. When recent reviews matter, Preno is the preferred choice. Edge: Preno.

How Much Do Infor HMS and Preno Cost?

Infor does not publicly list its pricing, making direct comparison difficult, but it is generally positioned as a high-end solution with custom quotes. Preno charges a flat fee of $800 per month, with no additional implementation fee, offering predictable costs for small to midsize properties.

Given the lack of transparent pricing for Infor, your decision may depend on budget flexibility. Preno’s straightforward pricing offers clarity, while Infor’s costs are likely higher and tailored to larger hotel chains or complex setups.

What Type of Hotel Should Use Infor HMS?

• Hotels that require extensive customization and multi-language support, such as international resorts and branded properties.
• Properties with complex revenue management, multi-currency needs, or on-premise deployment preferences.
• Large hotels or hotel groups managing multiple locations across regions.
• Hotels seeking deep integration with operational and financial systems.
• Teams that value detailed reporting and automation to streamline operations.

Not ideal if your property is small, has limited technical resources, or prioritizes ease and quick deployment.

What Type of Hotel Should Use Preno?

• Boutique hotels, motels, and small to midsize properties seeking a simple, effective PMS.
• Hotels managing multiple properties with a need for centralized dashboards.
• Teams that value ease of onboarding and minimal training.
• Properties that want integration with popular tools like Xero and SiteMinder.
• Hotels aiming to optimize bookings, automate guest communication, and improve operational flow.

Not ideal if your hotel requires extensive customization, multi-lingual features, or on-premise deployment.

Infor HMS vs Preno: The Bottom Line for Hotels

Infor HMS is a comprehensive, highly customizable PMS well-suited for large, complex hotels needing broad regional support and deep integrations. Its broad feature set, multi-lingual, and multi-currency capabilities make it ideal for properties with sophisticated operational demands, but it may be overkill for smaller hotels.

Preno excels in simplicity, user-friendliness, and rapid deployment, making it perfect for boutique hotels and properties seeking efficient management with minimal fuss. Its recent high review scores and focus on automation and integration provide a compelling value for smaller properties or those new to PMS technology.

If your hotel is large, regional, or highly complex, Infor’s richer feature set and partner ecosystem make it the logical pick. For properties prioritizing ease, recent positive reviews, and cost transparency, Preno is the smarter choice.