Infor HMS vs. Previo:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Both Infor HMS and Previo aim to modernize your management processes, but they do so with different strengths. Infor has a long-standing presence, a broad feature set, and extensive global reach, whereas Previo offers an all-in-one cloud solution with a focus on the Central and Eastern Europe (CEE) region. Your choice depends on your hotel’s size, location, and specific needs.

Both products aim to streamline hotel operations, but Infor HMS boasts a more established market presence and a larger user base. Previo, though less widespread, markets itself as a comprehensive platform for hotels seeking centralized management in a regional context. Which product aligns better with your priorities: global scalability or regional specialization?

Is Infor HMS or Previo Better for Hotels?

Infor HMS primarily targets mid-sized to large hotels looking for a flexible, scalable PMS with robust integrations and customizations. It offers a broad feature set including revenue management, automated night audits, and guest CRM, designed to support complex operations. However, some users report frequent server outages and bugs following updates, which can hinder daily operations.

Previo, by contrast, is positioned as an all-in-one cloud system with integrated modules such as booking engine, channel manager, and housekeeping, tailored for hotels in the CEE region. It lacks the extensive review footprint of Infor but emphasizes ease of central management and automation within its regional market. If your hotel needs a highly customizable, globally supported system, Infor is likely the better choice. If regional management and integrated tools are your priority, Previo might serve you well.

The key difference: Infor’s strength lies in its broad, flexible suite and international support, while Previo emphasizes regional focus and integrated features for streamlined management. Which approach aligns with your hotel’s growth plans and operational scope?

Infor HMS vs Previo: Which Should Your Hotel Choose?

If your hotel operates in multiple regions or has complex operational needs, go with Infor HMS. Its extensive integration network (over 113 verified partners), customizable reporting, and scalability make it suitable for large or multi-property groups. It’s especially valuable if your team prioritizes automation, revenue management, or detailed guest profiling.

If your hotel is primarily based in the CEE region and seeks an all-in-one platform with built-in booking, channel management, and guest engagement tools, Previo is the better fit. Its native modules reduce third-party dependencies, and its straightforward cloud-based approach simplifies daily management. It’s ideal for hotels seeking regional efficiency and a unified system without heavy customization needs.

In short, choose Infor if your hotel leans toward complex, multi-property operations with a global footprint. Opt for Previo if your focus is on regional management and integrated, easy-to-use tools.

Is Infor HMS or Previo Easier to Use?

Infor HMS has a moderate ease-of-use rating of 3.88/5 and is generally considered navigable once familiar with its format. Users mention that the system is "easy to navigate" after onboarding, and its mobile app adds operational flexibility. However, some report that the interface isn't particularly attractive, and frequent updates can cause disruptions.

Previo’s ease of use isn’t explicitly rated but is implied to be straightforward, especially because it offers an all-in-one platform with integrated modules. Its cloud-based design simplifies onboarding, especially for hotels in the CEE region, and the integrated nature reduces the learning curve associated with multiple systems.

Edge: Infor HMS, due to its higher review volume and more detailed usability feedback.

Which Has Better Features: Infor HMS or Previo?

Infor offers 10 shared features with Previo but shines with 10 unique capabilities like guest profiles, cloud support, revenue management, automated night audits, and payment processing. These functionalities support complex revenue strategies and operational automation suited for larger hotels.

Previo, however, provides 21 features, including a native booking engine, channel manager, task management, online check-in/out, integrated ID scanner, GDPR compliance, and PCI support. Its comprehensive module set aims to centralize all hotel management tasks with minimal third-party integrations needed.

Edge: Previo, with more features tailored to operational centralization and automation.

Which Has Better Customer Support: Infor HMS or Previo?

Infor’s support scores a solid 4.04/5, with reviews praising its responsiveness and professionalism. Hoteliers highlight that support staff are "kind," "helpful," and quick to respond, which is crucial during system issues or upgrades.

Previo’s support data isn’t detailed, but given its smaller user base and regional focus, support may be less extensive. However, in its target markets, support is often localized and responsive, especially within the CEE region.

Edge: Infor HMS, due to its higher support rating and extensive review history.

Which Has More Integrations: Infor HMS or Previo?

Infor boasts 113 verified partner integrations, including major industry names like Booking.com, Expedia, and Onity. These integrations support automation and reduce manual work, especially beneficial for larger or multi-channel hotels.

Previo has only 7 verified partners, with shared integrations including some notable hospitality providers like HQ Revenue and profit management tools. Its smaller ecosystem limits potential automation but simplifies integration management.

Edge: Infor HMS, thanks to its extensive partner network.

Which Do Hoteliers Rate Higher: Infor HMS or Previo?

Infor’s overall rating of 4.04/5 comes from 46 reviews, with recent feedback emphasizing its scalability, customization, and support. Hotels in the independent and boutique segments rate it 4.18/5 and 4.5/5 respectively, indicating strong satisfaction among diverse property types.

Previo lacks recent review data and an overall rating, making it difficult to gauge user sentiment. Its regional focus might mean satisfaction varies based on local support and feature relevance.

Edge: Infor HMS, due to higher review volume and recent positive feedback.

How Much Do Infor HMS and Previo Cost?

Both products do not publicly disclose detailed pricing, as they typically tailor quotes based on hotel size and needs. Infor HMS’s pricing model is not transparent, but implementation fees and per-room charges are common in large-scale systems.

Previo similarly offers no fixed pricing info, positioning itself as a regional solution likely priced competitively for smaller to mid-sized hotels in CEE. Expect quotes based on features and hotel size rather than flat rates.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate across multiple regions or countries.
• Larger properties or portfolios needing extensive customization and integrations.
• Hotels prioritizing revenue management, automation, and detailed reporting.
• Teams comfortable with technical onboarding and ongoing support.
• Not ideal if your hotel prefers a simple, lightweight system or has a very limited budget.

What Type of Hotel Should Use Previo?

• Hotels primarily located in the CEE region seeking an all-in-one platform.
• Properties that prefer centralized management with built-in booking engine and channel management.
• Hotels aiming for operational automation and guest engagement tools without extensive customization.
• Teams with limited IT support or looking for straightforward onboarding.
• Not ideal if your hotel needs global support, complex revenue strategies, or extensive integrations outside of its current ecosystem.

Infor HMS vs Previo: The Bottom Line for Hotels

Infor HMS is a comprehensive, scalable PMS suited for hotels with complex needs and international operations. Its extensive integration network, customization options, and broad feature set make it ideal for larger, multi-property hotels or chains.

Previo offers a regional, all-in-one cloud solution that simplifies hotel management, particularly in the CEE region. Its integrated modules are perfect for hotels seeking a unified system with automation and minimal third-party dependencies.

Choose Infor if your hotel requires extensive customization, global support, and advanced revenue management. Opt for Previo if regional management, ease of use, and integrated tools are your priorities.

In conclusion, Infor’s larger review footprint and feature breadth make it the more proven choice for most hotels seeking a flexible, scalable PMS. Previo’s targeted regional focus and comprehensive modules appeal to hotels looking for an all-in-one solution within the CEE market.

Final recommendation: For most global or larger hotels, Infor HMS is the better option. For hotels in Central and Eastern Europe prioritizing simplicity and integrated modules, Previo is worth considering.