Infor HMS vs. Redforts:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's daily operations, guest experience, and revenue management. Both Infor HMS and Redforts aim to streamline these areas, but they diverge in their design, feature set, and market presence. Your decision should hinge on your hotel’s size, complexity, and specific operational needs—so which platform fits your team best?

While Infor HMS offers a robust, enterprise-oriented solution with extensive integrations and customization, Redforts provides a more straightforward, all-in-one platform at a competitive price point. Let’s explore how they compare across key factors to help you choose confidently.

Is Infor HMS or Redforts Better for Hotels?

Both Infor HMS and Redforts aim to simplify hotel management, but they approach this goal differently. Infor HMS has a comprehensive suite tailored for mid to large hotels, emphasizing flexibility and detailed operational control, especially in revenue and housekeeping modules. Redforts, on the other hand, positions itself as a user-friendly, high-value solution suitable for small to medium properties, with a focus on ease of use and automation.

Recent reviews show Infor's higher overall rating (4.04/5) from 46 reviews, but with no recent feedback, its data is less current. Conversely, Redforts scores 4.68/5 based on 40 reviews, with recent praise highlighting its intuitive design and customer support. Are you seeking a mature, highly customizable system, or a straightforward, cost-effective solution?

Edge: Redforts.

Infor HMS vs Redforts: Which Should Your Hotel Choose?

If your hotel needs deep customization, extensive integrations, and advanced operational features, Infor HMS is the way to go. It suits larger, complex properties with diverse revenue streams and a need for tailored reporting, especially given its 113 verified integrations—including major booking platforms and revenue tools.

Conversely, if you prioritize ease of use, quick onboarding, and affordability, Redforts is better. Its suite covers essential PMS functions, channel management, and booking engine in an all-in-one package, ideal for small hotels, hostels, or properties looking for simplicity without sacrificing automation.

Your property type and operational complexity should guide your choice: bigger, integrated operations lean toward Infor, while smaller, streamlined properties benefit from Redforts’ straightforward approach.

Edge: Redforts.

Is Infor HMS or Redforts Easier to Use?

Ease of use is a critical factor, especially for teams that need quick staff adoption and minimal training. Infor HMS has a decent rating of 3.88/5 but receives mixed feedback regarding its user interface, which some find lacking aesthetic appeal and occasionally complex. Support is praised for responsiveness, but onboarding experiences are inconsistent.

Redforts outperforms with a 4.68/5 ease-of-use score, and reviews consistently cite its intuitive interface, straightforward setup, and minimal training time. Customers mention that staff quickly become proficient, reducing operational friction.

Edge: Redforts.

Which Has Better Features: Infor HMS or Redforts?

Infor HMS boasts 20 unique features, including guest profiles, ancillary revenue tracking, automated night audit, and on-premise deployment options. Its strength lies in customizable reporting, flexible workflows, and secure, cloud-based architecture suited for larger hotels.

Redforts offers 30 exclusive features like a booking engine, channel management, online check-in, guest messaging, digital registration, and integrated POS. Its comprehensive all-in-one platform enables seamless reservation management, revenue tools, and automation—delivering broad functionality with less complexity.

While Infor’s features cater to detailed operational control, Redforts delivers a wider array of integrated tools, making it more versatile for diverse property types.

Edge: Redforts.

Which Has Better Customer Support: Infor HMS or Redforts?

Customer support influences your ability to resolve issues swiftly. Infor HMS scores 4.04/5—support is often praised for professionalism, with many reviews noting prompt assistance. However, some users report delays during system updates or glitches that take time to fix.

Redforts edges out slightly with a 4.53/5 support rating, and reviews highlight its friendly, responsive service, often resolving queries almost immediately. Users appreciate the personal touch and ongoing support that enhances their confidence in the system.

Edge: Redforts.

Which Has More Integrations: Infor HMS or Redforts?

For hotels relying heavily on third-party systems, integrations are vital. Infor HMS offers 113 verified partners—including major reservation, revenue, and operational software—making it highly adaptable. This extensive network reduces manual entry and streamlines data flow across platforms.

Redforts has only 2 verified integrations—primarily with booking engines and channel managers—limiting its connectivity but simplifying setup. If your property depends on numerous integrations, Infor’s vast partner list provides a significant advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Redforts?

Review scores reflect user satisfaction and recent experiences. Infor HMS has a solid 4.04/5 from 46 reviews, but recent feedback is scarce, raising questions about its current performance. It’s more popular among larger hotels seeking customization.

Redforts leads with a 4.68/5 from 40 reviews, with many recent comments praising its ease of use, customer support, and value. Hotels of all sizes, especially smaller properties, rate it highly for operational simplicity and affordability.

In terms of fresh data, Redforts has a clear edge in user satisfaction.

Edge: Redforts.

How Much Do Infor HMS and Redforts Cost?

Infor HMS does not publicly display pricing, indicating it likely offers customized quotes based on hotel size and needs, typically suited for larger operations with higher budgets.

Redforts charges a flat rate of $500 per month, with no mention of additional implementation or licensing fees, positioning itself as an accessible, budget-friendly option.

If upfront cost transparency and budget considerations are important, Redforts provides clearer terms. Larger hotels with complex requirements might find Infor’s pricing justifiable given its extensive features.

Edge: Redforts.

What Type of Hotel Should Use Infor HMS?

• Hotels that need in-depth customization of operational workflows, reporting, and revenue management.
• Properties with complex, multi-department operations requiring integrated solutions.
• Larger hotels or chains seeking extensive system integrations and scalability.
• Hotels that prioritize security, compliance, and cloud-based flexibility.

Not ideal if your hotel:

• Is small or budget-constrained.
• Prefers a simple, out-of-the-box solution.
• Does not require extensive integrations or bespoke workflows.
• Needs an aesthetic, modern user interface.

What Type of Hotel Should Use Redforts?

• Small to medium hotels, hostels, or serviced apartments seeking an easy-to-learn platform.
• Properties looking for an all-in-one system with channel management, online booking, and automation.
• Hotels prioritizing ease of training and quick onboarding.
• Businesses that value strong customer support and cost-effective solutions.

Not ideal if your hotel:

• Requires deep customization or complex revenue tools.
• Needs extensive third-party integrations.
• Operates at a large scale with multiple departments.
• Demands the most current interface design and advanced features.

Infor HMS vs Redforts: The Bottom Line for Hotels

Infor HMS is a comprehensive, enterprise-grade PMS designed to serve larger, complex hotels with diverse operational needs. Its extensive integrations, customization capabilities, and security features make it suitable for properties that require detailed control and scalability, despite some user interface and update challenges.

Redforts is a straightforward, cost-effective solution best suited for small to mid-sized hotels, hostels, or properties prioritizing ease of use, automation, and quick deployment. Its all-in-one approach simplifies daily management, with high user satisfaction and support.

If your hotel needs extensive customization, integrations, and scalability, Infor HMS is the better choice. However, if you want a reliable, user-friendly system that gets the job done efficiently at a competitive price, Redforts is the clear winner.