Infor HMS vs. RMS:
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The Decision

Choosing a property management system (PMS) for your hotel involves balancing features, ease of use, support, and overall value. Infor HMS and RMS are both established options, but they serve different hotel profiles and operational needs. Your decision hinges on understanding their strengths, limitations, and which aligns best with your hotel’s scale and ambitions.

Both products aim to improve operational efficiency and guest experiences, but Infor HMS emphasizes customization and integration, while RMS focuses on simplicity and scalability. So, which one better suits your hotel’s unique context?

Is Infor HMS or RMS Better for Hotels?

Infor HMS and RMS are built around solving core hotel management problems—reservations, guest data, and operational workflows—yet they approach these from different angles. Infor HMS is a comprehensive, cloud-based platform with extensive customization options, suited for hotels needing tailored workflows and deep integration capabilities.

RMS, by contrast, offers a more streamlined interface with a focus on ease of use, rapid onboarding, and automation, appealing to properties that prioritize simplicity and quick deployment. Both systems aim to optimize operations, but the choice depends on whether your hotel needs deep customization (Infor) or rapid, straightforward management (RMS).

The divergence is clear: does your team prefer a highly customizable, feature-rich system or a more accessible, user-friendly platform? Which aligns with your operational complexity and growth plans?

Infor HMS vs RMS: Which Should Your Hotel Choose?

If your hotel operates in a highly competitive, complex environment where customization and integrations are critical—such as luxury or boutique properties—Infor HMS is the better choice. Its ability to be tailored and integrated with numerous partners suits hotels with advanced operational needs and a focus on personalized guest experiences.

Conversely, if your hotel needs a system that’s quick to implement, easy to train staff on, and capable of scaling efficiently—like motels, RV parks, or smaller hotels—RMS is the pragmatic pick. Its user-friendly design and proven scalability make it ideal for properties looking to streamline operations without extensive IT overhead.

For hotels seeking advanced reporting, extensive integrations, and flexible workflows, Infor HMS provides an edge. For those prioritizing speed, simplicity, and responsive support, RMS is the more suitable platform.

Is Infor HMS or RMS Easier to Use?

Based on recent reviews, RMS outperforms Infor HMS in ease of use, with a score of 4.28/5 versus 3.88/5. RMS’s interface is celebrated for its clarity, with users describing it as “very user-friendly,” and onboarding is rated at 4.12/5, compared to Infor’s 3.64/5. RMS also benefits from more recent reviews—20 from the last six months—indicating ongoing product refinement and strong support responsiveness.

Meanwhile, Infor HMS users mention that once familiar, navigation is straightforward, but initial onboarding can be sluggish, and some find the interface “not pretty” or less intuitive. Frequent server issues and bugs during updates also complicate usability.

Edge: RMS, especially for teams that need quick adoption and ongoing ease of use.

Which Has Better Features: Infor HMS or RMS?

RMS boasts a broader feature set, with 54 exclusive features—including integrated CRS, booking engine, guest CRM, multi-lingual support, POS, digital registration, and guest messaging—compared to Infor’s zero unique features. This extensive suite facilitates end-to-end management, from online booking to guest communications.

Infor HMS offers core property management functionalities with 20 shared features but lacks the expansive add-ons of RMS. Its strengths lie in integration with operational systems and customizable reporting, yet it doesn’t match RMS’s breadth.

Edge: RMS, for its richer, more varied feature options tailored to diverse hotel needs.

Which Has Better Customer Support: Infor HMS or RMS?

RMS’s support ratings are higher, with a 4.48/5 score and recent reviews praising its “proactive,” “helpful,” and “friendly” service. Users cite quick response times, knowledgeable staff, and effective issue resolution, especially in complex or urgent situations.

Infor HMS support is rated at 4.04/5, with some reviews noting prompt responses, but others highlight issues with bugs and system updates causing disruptions. Support appears reliable but less consistently praised than RMS.

Edge: RMS, for its more recent, highly rated customer service and support team responsiveness.

Which Has More Integrations: Infor HMS or RMS?

In terms of verified partners, both systems are comparable, with Infor offering 113 partners and RMS 112. Shared integrations include major players like Fairmas, Unifocus, and IVvy. Infor has exclusive integrations with Priority Software, Omnibees, and Zaplox, while RMS offers unique partners like Criton, Sage, and FLYR Hospitality.

The similar partner counts suggest both are well-connected, but RMS’s slightly broader ecosystem—plus its dedicated POS and guest portal integrations—may provide more seamless operational flow for properties with complex tech environments.

Edge: RMS, for its slightly larger and more diverse integration ecosystem.

Which Do Hoteliers Rate Higher: Infor HMS or RMS?

RMS receives a higher overall rating of 4.56/5 from 293 reviews, with recent feedback emphasizing its ease of use and support, especially among mid-market and budget hotels. Its NPS score of 8.51 confirms strong customer loyalty.

Infor, with 46 reviews and a score of 4.04/5, is less favored overall, with many recent comments pointing to stability issues and a desire for a more modern interface. The volume of recent reviews clearly favors RMS’s continued product improvement and customer satisfaction.

Edge: RMS, based on review volume and recent feedback.

How Much Do Infor HMS and RMS Cost?

Infor HMS does not list a specific price, which is typical for enterprise software—likely requiring a custom quote based on hotel size and requirements. RMS charges $800 monthly per property, with no free tier, but this includes comprehensive features suitable for most mid-size hotels and resorts.

While RMS’s transparent pricing makes budgeting easier, Infor’s custom quotes may be more suitable for large, complex properties with specific needs and budgets.

What Type of Hotel Should Use Infor HMS?

Hotels that benefit most from Infor HMS:

• Hotels needing high customization and integration with operational systems.
• Properties with complex workflows, such as luxury hotels or resorts.
• Hotels looking for detailed reporting and automation.
• Teams that value scalable, cloud-based solutions with a focus on operational efficiency.

Not ideal if:

• Your hotel requires a quick setup and easy staff onboarding.
• You prefer a more intuitive, visually appealing interface.
• Budget constraints limit purchasing enterprise software.

What Type of Hotel Should Use RMS?

RMS is best suited for:

• Small to medium hotels, motels, and RV parks seeking straightforward management.
• Hotels prioritizing simple, fast deployment with minimal training.
• Properties needing robust channel management and online booking.
• Hotels that want a guest portal and automation features without complexity.

Not ideal if:

• Your hotel demands extensive customization or integration.
• You operate in a highly complex environment requiring tailored workflows.
• You value a highly aesthetic user interface over functionality.

RMS vs Infor HMS: The Bottom Line for Hotels

RMS and Infor HMS serve different hotel profiles. Infor’s strength lies in customization, extensive integrations, and detailed operational control, making it ideal for large, complex properties or those with specific workflows. RMS excels in ease of use, rapid onboarding, and a broad feature set, making it perfect for smaller or mid-sized hotels aiming for efficiency.

If your hotel needs a flexible, deep system, Infor HMS delivers the most comprehensive solution. If simplicity, quick deployment, and support matter most, RMS is the clear choice.

In conclusion, RMS’s more recent reviews and higher market presence make it the stronger option for most hotels today, especially if ease of use and ongoing support are top priorities. However, larger hotels with complex needs might benefit from Infor’s customization capabilities despite its steeper learning curve.

This comprehensive comparison should help your team make an informed decision aligned with your hotel’s operational scale and strategic goals.