Infor HMS vs. Softstar:
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The Decision

Choosing between Infor HMS and Softstar hinges on your hotel’s specific needs and priorities. Both systems aim to streamline operations, but Infor HMS’s extensive feature set and established market presence make it a standout for property management, especially in the hotel industry. Softstar, while promising with AI-driven functionalities, lacks recent user reviews and a broad hotel focus. Your decision should be guided by what your hotel values most: proven stability and features or emerging AI capabilities.

Quick Verdict: Infor HMS or Softstar — Which Is Better for Hotels?

Infor HMS, with 46 reviews and a 4.04/5 overall rating from hoteliers, offers a well-rounded property management solution tailored for hotels. Its recent reviews and high customer support scores underscore its reliability, especially for larger or more complex properties. Conversely, Softstar has no recent reviews or hotel-specific data, making it a less reliable choice for hotel operations right now. Therefore, Infor HMS is the stronger candidate for hospitality providers.

Is Infor HMS or Softstar Better for Hotels?

If your hotel needs a comprehensive, cloud-based PMS with robust integrations, advanced reporting, and a dedicated hospitality focus, Infor HMS fits the bill. It supports a wide range of hotel segments, including luxury, boutique, and city-center hotels, with features like housekeeping modules, guest profiles, and revenue management. Softstar, primarily geared towards property management with automation features, does not demonstrate a specific hotel orientation or recent hotel user feedback.

For hotels seeking an established, feature-rich solution with proven support, Infor HMS is the clear choice. Softstar might appeal if you're exploring AI-driven tools for property management outside hospitality, but it’s not yet proven in hotel settings.

Is Infor HMS or Softstar Easier to Use?

Infor HMS holds a user rating of 3.88/5 for ease of use, with positive feedback on its navigation and workflow customization. Its onboarding process, rated at 3.64/5, is generally viewed as manageable, especially with good support. Users mention that while the interface isn’t highly aesthetic, it is functional and intuitive once learned. Softstar has no publicly available reviews or ratings, making it impossible to assess usability.

Edge: Infor HMS, given its established user feedback and clear usability strengths.

Which Has Better Features: Infor HMS or Softstar?

Infor HMS offers 20 unique features, including housekeeping, online support, guest CRM, multi-lingual capabilities, a mobile app, and revenue management modules. These are critical for comprehensive hotel management. Softstar does not list any specific hotel-focused features and lacks comparative data, which suggests a limited or undefined feature set in the hotel context.

For hotels requiring a feature-rich PMS, Infor HMS’s dedicated modules and integrations give it a significant edge. Softstar’s offerings remain unverified within hotel management.

Which Has Better Customer Support: Infor HMS or Softstar?

Infor HMS’s support scores 4.04/5, with reviews praising the responsiveness, professionalism, and helpfulness of their team. Many users report quick resolution times and supportive onboarding. Softstar provides no recent reviews or support ratings, making it impossible to gauge support quality or responsiveness.

Edge: Infor HMS, supported by consistent positive feedback and a proven support track record.

Which Has More Integrations: Infor HMS or Softstar?

Infor HMS boasts 113 verified integration partners, including major booking engines like Booking.com and Expedia, as well as industry-specific solutions such as HQ revenue and Birchstreet. This extensive network facilitates automated workflows and minimizes manual data entry. Softstar has no listed verified integrations, limiting its connectivity and potential for streamlining hotel operations.

For hotels prioritizing seamless integration with hospitality platforms, Infor HMS’s partner ecosystem is vastly superior. Softstar’s interoperability remains undefined.

Which Do Hoteliers Rate Higher: Infor HMS or Softstar?

Based on recent reviews, Infor HMS receives a 4.04/5 overall rating, with hoteliers praising its comprehensive features, ease of navigating the system, and support. Its review count of 46 in the past six months indicates active user engagement. Softstar lacks recent hotel reviews or ratings, so no reliable data exists to gauge user satisfaction.

Given the data, Infor HMS’s high rating and recent review activity reflect a trusted solution among hoteliers.

How Much Do Infor HMS and Softstar Cost?

Both products do not publicly disclose pricing details, which suggests they are tailored solutions with custom quotes based on hotel size and needs. Infor HMS’s pricing model is not specified, but the absence of a trial or freemium indicates a likely enterprise-level investment.

Without transparent pricing, your hotel should contact vendors for quotes and compare total cost of ownership versus expected value.

What Type of Hotel Should Use Infor HMS?

• Hotels that require a scalable, cloud-based PMS with extensive integrations.
• Teams managing a mix of revenue streams like rooms, F&B, and ancillary services.
• Hotels seeking customizable reporting and automation to improve efficiency.
• Properties needing a Housekeeping module and revenue management tools.
• Larger hotels or chains with complex operations.

Not ideal if your hotel is small, budget-constrained, or prefers a simple, lightweight system with minimal features.

What Type of Hotel Should Use Softstar?

• Hotels open to exploring AI-driven property management solutions.
• Teams seeking automation in tenant tracking, maintenance scheduling, or financial reporting.
• Small to mid-size properties looking for detailed property insights.
• Hotels eager to experiment with emerging property management technologies.

Not ideal if your hotel prefers proven, hotel-specific PMS with extensive support, integrations, and a large user base.

Infor HMS vs Softstar: The Bottom Line for Hotels

Infor HMS stands out as the more established, feature-rich property management system tailored for hotels. Its broad integration network, high customer support ratings, and active user reviews make it the safer, more reliable choice.

If your hotel values proven stability and comprehensive operational tools, go with Infor HMS. Its extensive hotel-specific features, support, and recent reviews provide confidence in its ability to streamline your operations and enhance guest experiences.

Conversely, Softstar’s AI capabilities and automation potential are intriguing but unproven in the hotel industry. Its lack of recent hotel reviews and integrations make it a risky choice unless your property is in a testing or early-adoption phase for AI-driven property management.