Infor HMS vs. Topsys:
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The Decision

Choosing between Infor HMS and Topsys hinges on your hotel’s specific needs. Infor HMS, with its extensive features and global presence, targets mid-size to large hotels seeking robust operations management. Topsys, on the other hand, appears more suited for property management companies or smaller operations looking for straightforward efficiency tools. But which one truly fits your hotel? Let’s delve into the details.

Is Infor HMS or Topsys Better for Hotels?

Both Infor HMS and Topsys aim to streamline property management, but they serve different hotel profiles. Infor HMS offers a comprehensive, multi-functional platform with 20 unique features, such as housekeeping, guest profiles, and revenue management, designed for hotels with complex operations. Topsys, lacking detailed feature data and recent reviews, seems more limited in scope, possibly fitting simpler property management needs.

Infor HMS boasts a 4.04/5 overall rating based on 46 recent reviews, reflecting consistent user satisfaction, especially with support and ease of use. Topsys, however, has no reviews in the last six months, making it difficult to gauge current user sentiment. Does your hotel need a proven, feature-rich system with ongoing support? If so, Infor HMS’s recent positive reviews make it a more dependable choice.

Infor HMS vs Topsys: Which Should Your Hotel Choose?

If your hotel requires a comprehensive property management system with advanced features like customizable reporting, integrated housekeeping, multi-lingual support, and revenue management, go with Infor HMS. Its broad global presence, over 113 verified partners, and high user ratings make it suitable for mid-to-large hotels aiming to improve operational efficiency.

If your hotel or property management operation prioritizes simplicity, lower costs, or a system for basic reservations and tenant tracking (more aligned with property management rather than hospitality-specific functions), Topsys could be considered. However, the lack of recent reviews or detailed feature data suggests it’s less proven in the current market landscape.

Is Infor HMS or Topsys Easier to Use?

Infor HMS scores a 3.88/5 in ease of use based on user feedback, with many appreciating its intuitive navigation once familiar with its layout. Support for onboarding is rated 3.64/5, and users find the system’s mobile and digital capabilities somewhat limited but improving. The support team’s responsiveness and professionalism are consistently highlighted as positives.

Topsys’ usability is not detailed in recent reviews, and with no recent user feedback, it’s impossible to determine how user-friendly it is today. The lack of recent data suggests it may not match Infor HMS’s current ease of adoption. Edge: Infor HMS.

Which Has Better Features: Infor HMS or Topsys?

Infor HMS’s 20 unique features include a housekeeping module, online 24/7 support, guest profiles, calendar view, direct billing, cloud-based access, multi-lingual support, mobile app, multi-currency, payment processing, revenue management, ancillary revenue tracking, custom rates, revenue reports, group functionality, and automated night audit. These cover a broad spectrum of hotel operations.

Topsys, with no detailed feature count or recent updates, appears to lack the depth and variety of Infor HMS’s functionalities. Its AI-driven tenant review and management features seem more aligned with property management than full-scale hotel operations.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Topsys?

Infor HMS’s support team is consistently praised for responsiveness, professionalism, and helpful guidance. Ratings for customer support stand at 4.04/5, with numerous reviews emphasizing their quick problem resolution and ongoing assistance during onboarding and troubleshooting.

Topsys provides no recent support ratings or reviews, making it impossible to assess its support quality. Given the lack of recent feedback, the clear choice is Infor HMS, which maintains a strong reputation.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Topsys?

Infor HMS integrates with 113 verified partners, including major booking platforms like Booking.com, Expedia, and HRS, as well as revenue management and CRM tools. This extensive integration ecosystem ensures your hotel can connect with most systems required to run a modern property.

Topsys has no publicly available data on integrations or verified partners, indicating a limited or nonexistent integration network. For hotels that depend on a connected tech stack, Infor HMS’s comprehensive integrations are a decisive advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Topsys?

Based on recent reviews, Infor HMS’s 4.04/5 overall rating reflects positive feedback, especially from boutique and independent hotels. Smaller properties appreciate its customizable features and support, despite some mentions of occasional bugs.

Topsys has no recent reviews or ratings, making it impossible to determine user satisfaction. The existing data suggests Infor HMS’s reputation is stronger and more current.

Edge: Infor HMS.

How Much Do Infor HMS and Topsys Cost?

Both products lack publicly disclosed pricing models, which is common for enterprise systems. Infor HMS does not offer a free trial or transparent pricing, but its implementation fee and monthly rates are typically customized based on hotel size and requirements.

Topsys similarly does not disclose costs or offer trial information. Expect to contact both vendors for tailored quotes, but Infor HMS’s mature market presence and extensive features often justify its likely higher investment.

What Type of Hotel Should Use Infor HMS?

Hotels that benefit from Infor HMS include:

• Mid-size to large hotels with complex operations
• Hotels needing multi-lingual and multi-currency support
• Properties aiming to enhance revenue management
• Hotels seeking a customizable, scalable PMS
• Operations with multiple departments requiring integrated management

Not ideal if:

• Your hotel is very small or boutique with minimal operational complexity
• You need a system with a highly aesthetic or visually intuitive interface
• Budget constraints limit software investments

What Type of Hotel Should Use Topsys?

Topsys might suit:

• Smaller hotels or property management companies focused on basic operations
• Businesses seeking an affordable, straightforward PMS solution
• Hotels prioritizing tenant management and lease tracking over full hospitality functions
• Teams preferring a simplified, less feature-heavy platform

Not ideal if:

• You require extensive integrations or advanced operational modules
• Your hotel needs a proven, highly rated system with recent user feedback
• You seek comprehensive support and onboarding services

Infor HMS vs Topsys: The Bottom Line for Hotels

The core difference lies in their market maturity and feature depth. Infor HMS delivers a comprehensive, globally-supported PMS with a broad feature set, strong recent reviews, and extensive integrations, making it suitable for hotels with complex operational needs. Topsys, lacking recent reviews and detailed data, appears more limited and better suited for simpler property management or smaller operations.

If your hotel values a proven, feature-rich system with ongoing support, Infor HMS is the clear choice. Its extensive integrations, global presence, and positive recent feedback position it as a dependable solution for hotels seeking to improve operational efficiency and guest experience.

Choose Topsys only if your needs are basic, your hotel is small, and you prioritize simplicity over advanced features. Its limited market presence and lack of recent user data make it a less reliable option for most mid-size or large properties today.

In conclusion, for hotels aiming to stay competitive and enhance operational workflows, Infor HMS offers a more comprehensive, well-supported, and widely adopted solution.