Infor HMS vs. Travel Tripper:
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The Decision

Choosing between Infor HMS and Travel Tripper involves evaluating not just features but also support, usability, and regional presence. Infor HMS is a comprehensive property management system (PMS) with a strong track record in hospitality, while Travel Tripper is primarily a distribution and booking platform. Both aim to improve operational efficiency, but they serve different core functions. Your choice hinges on whether you need an all-in-one PMS or a dedicated booking and revenue platform.

Most hoteliers considering these two solutions are looking for reliability, ease of use, and strong support. Infor's extensive feature set and established global presence make it a more proven choice, especially given the recent reviews and its high overall rating. Travel Tripper, despite lacking recent reviews, is more niche-focused, emphasizing booking and distribution. So, which better aligns with your hotel's needs?

Is Infor HMS or Travel Tripper Better for Hotels?

Infor HMS addresses core hotel operations with a full PMS designed to streamline guest management, housekeeping, revenue, and reporting. It’s built for hotels seeking an integrated system that handles reservations, billing, and guest profiles in one platform. Travel Tripper, on the other hand, focuses on distribution, channel management, and increasing direct bookings, making it ideal for hotels aiming to optimize revenue from their website and third-party channels.

While Infor offers a broad set of features—including a housekeeping module, guest CRM, multi-currency support, and automated night audits—Travel Tripper zeroes in on channel distribution, booking engine capabilities, and revenue optimization tools. If your hotel needs an all-encompassing PMS, Infor is the clear choice; if your goal is to boost direct bookings and manage distribution channels more effectively, Travel Tripper might be more suitable.

However, Infor’s more recent reviews, higher overall ratings, and larger review base give it a distinct advantage. Are you looking for a complete operational backbone or a specialized distribution solution?

Infor HMS vs Travel Tripper: Which Should Your Hotel Choose?

If your hotel needs a robust property management system with extensive integrations, automation, and operational modules, go with Infor HMS. It’s suited for hotels that prioritize streamlined guest management, housekeeping, revenue tracking, and detailed reporting—especially if you operate in regions like North America, Europe, or Asia Pacific, where its market presence is strong.

Conversely, if your hotel is focused on increasing direct bookings, reducing distribution costs, and managing multiple channels efficiently, Travel Tripper is the better pick. It’s ideal for hotels that want to optimize revenue through a central reservation system and distribution tools, especially if they are smaller properties or resorts that want to maximize online visibility.

Given its 46 recent reviews and a 4.04/5 overall rating, Infor’s reputation is stronger. If you value a proven, feature-rich platform with regional reach, Infor wins. But if your primary goal is to boost direct booking revenue, consider Travel Tripper.

Is Infor HMS or Travel Tripper Easier to Use?

Infor HMS has a user-friendly interface, rated 3.88 out of 5, with many users describing it as "easy to navigate" once familiar with its structure. Its onboarding process is rated 3.64 out of 5, with support team responsiveness praised for guiding new users effectively. However, some reviews note that the UI could be more aesthetically pleasing and intuitive, and updates occasionally introduce bugs that hinder usability.

Travel Tripper, lacking recent reviews, makes it difficult to assess ease of use. Its interface is described as straightforward and designed for quick adoption, especially for distribution and booking tasks, but no detailed usability ratings or user feedback are available.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Travel Tripper?

Infor HMS offers approximately 20 unique features not found in Travel Tripper, including a housekeeping module, online support, guest profiles, direct billing, a revenue management module, and automated night audits. These features support comprehensive hotel operations, from guest management to financial reporting.

Travel Tripper’s core strengths lie in booking, distribution, and revenue maximization tools, but it lacks the extensive operational modules found in Infor. With no unique features listed outside of distribution solutions, Infor’s broader feature set clearly provides more value for full-property management.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Travel Tripper?

Infor HMS's support scores 4.04 out of 5, with many reviews highlighting their responsiveness and professionalism. Support representatives are praised for their speed and helpful guidance, which is crucial when dealing with system disruptions or updates. Onboarding support is rated at 3.64, with some room for improvement in training materials.

Travel Tripper, lacking recent review data, makes it difficult to assess support quality. No specific ratings or comments are available, but given its smaller size, it may not offer the same level of dedicated support as Infor.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Travel Tripper?

Infor HMS integrates with 113 verified partners, including major booking channels like Booking.com, Expedia, and HRS, as well as revenue and payment solutions. These integrations help hotels operate smoothly in a complex ecosystem of third-party services.

Travel Tripper, with no verified integrations listed, appears to have a limited or less documented integration network. Its focus remains on distribution and booking, but it does not seem to offer the same breadth of connectivity.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Travel Tripper?

With 46 recent reviews and a 4.04/5 overall rating, Infor HMS is rated favorably by hoteliers across segments like boutique, city center, and independent hotels. The most common praise centers on its feature set, support, and operational efficiency.

Travel Tripper has no recent reviews or rating data, making it impossible to gauge user satisfaction. Its reputation is less established, especially compared to Infor’s more extensive review base.

Edge: Infor HMS.

How Much Do Infor HMS and Travel Tripper Cost?

Pricing information for Infor HMS is not publicly available, but it is typically a customizable, enterprise-level solution with potential implementation fees. Travel Tripper also does not list specific prices, but as a platform focusing on distribution and booking, it’s likely based on a subscription model tailored to property size and needs.

Without transparent pricing, your best approach is to request quotes based on your property’s specifics—however, Infor’s more comprehensive feature set often entails a higher investment.

What Type of Hotel Should Use Infor HMS?

• Hotels that want an all-in-one property management system with extensive operational modules.
• Larger hotels or resorts needing automation for reservations, billing, housekeeping, and revenue management.
• Hotels looking for a scalable solution that can adapt to different regions and languages.
• Properties prioritizing detailed reporting and integration with multiple third-party systems.

Not ideal if your hotel is small, with limited operational complexity, or solely focused on distribution and bookings.

What Type of Hotel Should Use Travel Tripper?

• Hotels seeking to improve direct bookings and reduce reliance on OTA commissions.
• Properties that want to manage multiple distribution channels efficiently from a single platform.
• Smaller hotels or resorts aiming for a straightforward, easy-to-manage booking engine.
• Hotels looking to optimize revenue through advanced rate management and channel control.

Not ideal if your hotel needs full property management functionalities or regional support.

Infor HMS vs Travel Tripper: The Bottom Line for Hotels

Infor HMS is a full-featured PMS suited for hotels that want a comprehensive operational system with robust integrations and scalability. It supports complex property needs with modules for housekeeping, revenue management, and guest profiles, making it ideal for mid-sized and large hotels.

Travel Tripper is a distribution-focused platform designed to increase direct bookings and streamline channel management. It’s better suited for properties aiming to boost online visibility and revenue without investing in a full PMS.

If your hotel needs a reliable, feature-rich PMS with global reach, Infor is the clear choice. For hotels primarily targeting revenue growth through distribution, Travel Tripper could be a more focused solution.

Final Takeaway

Infor HMS stands out as the more complete, review-backed solution, with a broad feature set, extensive integrations, and high support ratings. Its recent reviews emphasize its stability and operational capabilities, making it suitable for a wide range of hotel types.

Travel Tripper, despite lacking recent review data, remains a strong option if your focus is on channel management and direct bookings. However, for most hotels seeking an established, reliable PMS, Infor HMS provides the more convincing value.

In conclusion, if your hotel requires a full-scale property management system with proven support and extensive features, Infor HMS is the recommended choice. If your primary goal is to maximize direct online revenue through distribution channels, consider Travel Tripper.