Infor HMS vs. Zavia ERP:
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The Decision

Choosing between Infor HMS by Infor and Zavia ERP hinges on your hotel’s size, location, and operational needs. Both systems aim to streamline property management, but they serve different hotel profiles and markets. Infor offers a mature, globally deployed platform with a broad feature set, while Zavia ERP is tailored for smaller hotels in Latin America, emphasizing cost-effectiveness and local support. Which aligns better with your hotel’s priorities?

Quick Verdict: Infor HMS or Zavia ERP — Which Should You Rely On?

Infor HMS stands out with its higher review count (46 recent reviews in the last six months) and an overall rating of 4.04/5, making it the more proven choice for hotels seeking a robust, well-supported PMS. In contrast, Zavia ERP's zero reviews and limited regional presence mean it lacks the user feedback needed to gauge its real-world performance.

Is Infor HMS or Zavia ERP Better for Hotels?

Infor HMS is designed for hotels that require extensive integration, customization, and global support, making it suitable for larger properties or chains that need complex workflows. Zavia ERP, however, targets smaller hotels in Mexico and Latin America, offering a simplified, mobile-first management experience with real-time reservation and rate syncing.

Where they diverge most is in market presence and feature depth: Infor boasts a global footprint, over 113 verified partners, and more than 40 unique integrations, including channel managers and booking engines. Zavia ERP, with only 5 verified partners and 34 features, prioritizes core property management and direct booking functions, making it ideal if your hotel’s focus is on controlling costs and local operations.

Will your hotel benefit more from a feature-rich, internationally supported platform or a streamlined, affordable solution tailored for small-scale operations? The choice depends heavily on your hotel’s size, location, and ambitions.

Infor HMS vs Zavia ERP: Which Should Your Hotel Choose?

If your hotel is part of a chain or operates across multiple regions, Infor’s extensive integration network and proven scalability make it the better choice. Its high user ratings (4.04/5 overall, 4.18/5 from independent hotels) and positive support feedback (4.04/5 support score) reinforce its reliability for complex operations.

Conversely, if you run a small hotel or boutique property in Latin America with less than 200 rooms, Zavia ERP’s competitive price ($300/month), native Spanish support, and reservation management features are compelling. Its focus on real-time rate syncing and website management aligns well with hotels aiming to grow direct bookings without hefty costs.

The decision hinges on whether you prioritize global feature depth and support (Infor) or local affordability and simplicity (Zavia).

Is Infor HMS or Zavia ERP Easier to Use?

Infor HMS has a user rating of 3.88/5 for ease of use, with reviews noting it’s generally intuitive once familiar, but some users highlight a need for better aesthetics and smoother updates. Onboarding receives a 3.64/5, with support praised for responsiveness, which eases staff adoption.

Zavia ERP, lacking recent review data, makes it difficult to assess usability, but its focus on straightforward reservation and rate management suggests a simple interface. Given its tailored design for small hotels in Latin America, it likely emphasizes ease of use for users without extensive technical backgrounds.

Edge: Infor

Which Has Better Features: Infor HMS or Zavia ERP?

Infor HMS offers 17 shared features with Zavia, but it includes 3 unique functionalities like guest profiles, guest CRM, and on-premises deployment—valuable for hotels needing detailed guest engagement and local control. Zavia, with 34 additional features, excels in real-time booking engine, channel management, integrated payment gateways, and mobile check-in, which are absent in Infor.

For hotels prioritizing guest relationship management and customizable reporting, Infor's features are advantageous. If your focus is on booking automation, online check-in, and real-time rate synchronization, Zavia’s extensive feature set provides clear benefits.

Edge: Zavia ERP

Which Has Better Customer Support: Infor HMS or Zavia ERP?

Infor’s support rating of 4.04/5 and reviews highlight prompt, professional assistance, with many users appreciating their guidance during onboarding and issue resolution. Support is crucial given the frequent updates and bugs reported, which some users say require ongoing help.

Zavia ERP's support ratings and recent review data are unavailable, making it hard to evaluate. However, given its regional roots and smaller scale, it likely offers more localized support, which can benefit Latin American hotels.

Edge: Infor

Which Has More Integrations: Infor HMS or Zavia ERP?

Infor boasts 113 verified partners, including major players like SiteMinder, Profitroom, and Trevo, with shared integrations such as Booking.com and Expedia. This extensive network enables hotels to automate and synchronize their operations with many external systems.

Zavia ERP has only 5 verified partners, with Stripe and Asksuite as notable integrations, but fewer options overall. If your hotel relies on multiple third-party systems, Infor’s integrations provide a significant advantage.

Edge: Infor HMS

Which Do Hoteliers Rate Higher: Infor HMS or Zavia ERP?

With 46 recent reviews, Infor’s hotelier ratings average 4.04/5, while Zavia ERP has no reviews for comparison. Infor’s ratings come from hotel segments including independent (2.5/5) and branded (4.5/5), indicating varied experiences but generally favorable feedback for larger or chain properties.

Since Zavia ERP lacks reviews, it’s impossible to gauge user satisfaction. For hotels seeking a well-rated, experience-backed platform, Infor’s established reputation makes it the safer choice.

How Much Do Infor HMS and Zavia ERP Cost?

Infor does not publicly disclose pricing details, indicating a tailored quote approach. It is likely more expensive, reflecting its enterprise focus and extensive features.

Zavia ERP charges a flat rate of $300/month, targeting small hotels with an affordable, straightforward pricing structure. If budget is a primary concern, Zavia’s transparent, lower-cost plan may appeal more.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable, globally supported PMS for multi-property management.
• Large independent hotels or hotel chains with complex workflows requiring extensive integrations.
• Properties prioritizing customization, advanced reporting, and automation.
• Hotels that can accommodate higher investment in technology and ongoing support.

Not ideal if your hotel is small, budget-conscious, or operates primarily in Latin America without needing extensive global features.

What Type of Hotel Should Use Zavia ERP?

• Small to medium-sized hotels (under 200 rooms) in Latin America.
• Hotels focused on controlling costs while expanding direct bookings.
• Properties that need real-time rate and inventory synchronization across multiple OTAs.
• Hotels that want to manage reservations, payments, and websites in one platform without programming.

Not ideal if your hotel is large, part of an international chain, or requires integrations beyond core PMS functions.

Infor HMS vs Zavia ERP: The Bottom Line for Hotels

The core difference is scale and regional focus: Infor provides a feature-rich, globally supported platform suited for larger or chain hotels, while Zavia offers a cost-effective, localized solution for small hotels in Latin America.

If your hotel needs extensive integrations, customizable workflows, and international support, Infor is the clear choice. Its higher review volume and recent positive feedback underscore its reliability for complex operations.

If your hotel is small, regionally focused, and budget-sensitive, Zavia’s straightforward website, reservation, and rate management tools make it a compelling option, especially with a $300/month price point.

Choose Infor if you need a proven, scalable PMS with a broad feature set. Opt for Zavia if affordability, simplicity, and local support are your priorities.